| Product | |||
|---|---|---|---|
| Review & Ratings |
No reviews available |
No reviews available |
|
| Description |
Kaseya VSA is a powerful Remote Monitoring and Management (RMM) solution. The platform caters to the needs of IT professionals and service providers. This comprehensive platform empowers users to efficiently manage and monitor distributed IT environments from a centralized interface. Kaseya VSA streamlines tasks through automation, offering a range of features including patch management, endpoint ... Read more about Kaseya VSA |
SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk |
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| Free Trial |
Available |
30 Days
|
|
| Starting Price |
NA |
NA |
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| Category Features | |||
| Knowledge Management Software | |||
| Cataloging/Categorization | |||
| Knowledge Base Management | |||
| Single Sign On | |||
| Communication Management | |||
| SSL Security | |||
| Text Editing | |||
| Activity Tracking | |||
| Social Media Integration | |||
| Access Controls/Permissions | |||
| Decision Support | |||
| Document Management | |||
| Collaboration Tools | |||
| Drag & Drop | |||
| Live Chat | |||
| Surveys & Feedback | |||
| Self Service Portal | |||
| Alerts/Notifications | |||
| Full Text Search | |||
| Commenting/Notes | |||
| Discussions/Forums | |||
| Tagging | |||
| Widgets | |||
| Content Management | |||
| Content Library | |||
| Multi-Language | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| MSP Software | |||
| Help Desk Management | |||
| Event Logs | |||
| CRM | |||
| Activity Tracking | |||
| Server Monitoring | |||
| Issue Management | |||
| Self Service Portal | |||
| Billing & Invoicing | |||
| Configuration Management | |||
| Dashboard | |||
| Compliance Management | |||
| Real Time Updates | |||
| Project Management | |||
| Patch Management | |||
| SLA Management | |||
| Remote Monitoring & Management | |||
| Backup and Recovery | |||
| Inventory Management | |||
| Support Ticket Management | |||
| Incident Management | |||
| Maintenance Scheduling | |||
| Policy Management | |||
| Anti Virus | |||
| IT Asset Tracking | |||
| Task Management | |||
| Real Time Analytics | |||
| Performance Metrics | |||
| Active Directory Integration | |||
| Contract/License Management | |||
| Artificial Intelligence | |||
| Business Continuity Software | |||
| Monitoring | |||
| Alerts/Notifications | |||
| Disaster Recovery | |||
| Backup and Recovery | |||
| Risk Assessment | |||
| Activity Dashboard | |||
| Incident Management | |||
| Policy Management | |||
| Secure Data Storage | |||
| Action Management | |||
| Vulnerability Management | |||
| Document Management | |||
| Multi-Channel Communication | |||
| Risk Management | |||
| Emergency Notification | |||
| Crisis Management | |||
| Business Impact Analysis | |||
| Compliance Management | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| ITSM Software | |||
| Service Catalog | |||
| Alerts/Escalation | |||
| Multi-Channel Communication | |||
| Configuration Management | |||
| Inventory Management | |||
| Approval Process Control | |||
| Contract/License Management | |||
| Asset Tracking | |||
| Prioritization | |||
| Activity Tracking | |||
| Change Management | |||
| Knowledge Base Management | |||
| Self Service Portal | |||
| Incident Management | |||
| Alerts/Notifications | |||
| Chat/Messaging | |||
| Project Management | |||
| SLA Management | |||
| Access Controls/Permissions | |||
| Problem Management | |||
| Availability Management | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Help Desk Management | |||
| Capacity Management | |||
| Release Management | |||
| Asset Lifecycle Management | |||
| Task Management | |||
| Audit Trail | |||
| Remote Access & Monitoring | |||
| Artificial Intelligence | |||
| IT Management Software | |||
| Change Management | |||
| SLA Management | |||
| Activity Tracking | |||
| Knowledge Management | |||
| Dashboard | |||
| Audit Management | |||
| Self Service Portal | |||
| Patch Management | |||
| Capacity Management | |||
| Configuration Management | |||
| License Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Compliance Management | |||
| Remote Access/Control | |||
| Server Monitoring | |||
| Event Logs | |||
| Task Management | |||
| Incident Management | |||
| SSL Security | |||
| Audit Trail | |||
| Access Controls/Permissions | |||
| Ticket Management | |||
| Maintenance Scheduling | |||
| Chat/Messaging | |||
| Issue Auditing | |||
| IT Asset Tracking | |||
| IT Risk Management | |||
| Network Security | |||
| Artificial Intelligence | |||
| Data Center Management Software | |||
| Multi-User Collaboration | |||
| Inventory Management | |||
| Access Controls/Permissions | |||
| Real Time Updates | |||
| Power Management | |||
| Compliance Management | |||
| Event Logs | |||
| SSL Security | |||
| Uptime Reporting | |||
| Capacity Management | |||
| Alerts/Notifications | |||
| Prioritization | |||
| Role-Based Permissions | |||
| Server Monitoring | |||
| Configuration Management | |||
| IT Asset Tracking | |||
| Audit Management | |||
| Data Import/Export | |||
| Change Management | |||
| Data Storage Management | |||
| Performance Monitoring | |||
| Artificial Intelligence | |||
| Issue Tracking Software | |||
| Issue Scheduling | |||
| Customizable Reports | |||
| Real Time Notifications | |||
| Chat/Messaging | |||
| Help Desk Management | |||
| Assignment Management | |||
| Task Management | |||
| Collaboration Tools | |||
| Role-Based Permissions | |||
| Commenting/Notes | |||
| Ticket Management | |||
| Alerts/Notifications | |||
| Projections | |||
| Multi-Channel Communication | |||
| Recurring Issues | |||
| Issue Tracking | |||
| Knowledge Base Management | |||
| Email Management | |||
| Support Ticket Tracking | |||
| Monitoring | |||
| Project Management | |||
| Issue Auditing | |||
| Prioritization | |||
| Task Progress Tracking | |||
| Self Service Portal | |||
| Surveys & Feedback | |||
| SLA Management | |||
| Artificial Intelligence | |||
| CMDB Software | |||
| Change Management | |||
| Performance Monitoring | |||
| Contract/License Management | |||
| Device Auto Discovery | |||
| API | |||
| IT Asset Management | |||
| Data Visualization | |||
| Impact Management | |||
| Service Level Agreement (SLA) Management | |||
| License Management | |||
| Relationship Mapping | |||
| Inventory Management | |||
| Configuration Management | |||
| Compliance Management | |||
| Knowledge Base Management | |||
| Workflow Management | |||
| Asset Lifecycle Management | |||
| Prioritization | |||
| IT Asset Tracking | |||
| Artificial Intelligence | |||
| Incident Management Software | |||
| Safety Incident Management | |||
| Investigation Management | |||
| On Call Scheduling | |||
| Corrective and Preventive Actions (CAPA) | |||
| Alerts/Notifications | |||
| Disaster Recovery | |||
| Task Management | |||
| Workflow Management | |||
| Incident Reporting | |||
| Audit Trail | |||
| OSHA Compliance | |||
| Status Tracking | |||
| Communications Management | |||
| IT Incident Management | |||
| Ticket Management | |||
| Artificial Intelligence | |||
| IT Asset Management Software | |||
| Contract/License Management | |||
| Compliance Tracking | |||
| Cost Tracking | |||
| Procurement Management | |||
| Supplier Management | |||
| Configuration Management | |||
| Asset Tracking | |||
| Maintenance Management | |||
| Reporting/Analytics | |||
| Audit Management | |||
| Inventory Management | |||
| Change Management | |||
| Requisition Management | |||
| Support Ticket Management | |||
| Barcode/Ticket Scanning | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| IT Service Software | |||
| Release Management | |||
| Contract/License Management | |||
| Knowledge Management | |||
| Activity Dashboard | |||
| Self Service Portal | |||
| Workflow Management | |||
| Service Catalog | |||
| Third-Party Integrations | |||
| Configuration Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Change Management | |||
| Problem Management | |||
| Compliance Management | |||
| Task Management | |||
| Support Ticket Management | |||
| Real-Time Monitoring | |||
| Resource Allocation & Planning | |||
| Service Request Management | |||
| Artificial Intelligence | |||
| Knowledge Base Software | |||
| Full Text Search | |||
| Self Service Portal | |||
| SEO Management | |||
| Customizable Branding | |||
| Feedback Management | |||
| Reporting/Analytics | |||
| Rich Text Editor | |||
| Cataloging/Categorization | |||
| Multi-Language | |||
| Customizable Templates | |||
| Collaboration Tools | |||
| User Management | |||
| Drag & Drop Editor | |||
| Mobile Interface | |||
| WYSIWYG Editor | |||
| Knowledge Management | |||
| Artificial Intelligence | |||
| License Management Software | |||
| Node Management | |||
| License Tracking | |||
| License Inventory | |||
| Configuration Management | |||
| Product Activation | |||
| Portable License | |||
| Trial License | |||
| Access Controls/Permissions | |||
| Copy Protection | |||
| Reporting/Analytics | |||
| Artificial Intelligence | |||
| Network Monitoring Software | |||
| Simple Network Management Protocol (SNMP) | |||
| IP Address Monitoring | |||
| Web Traffic Reporting | |||
| Patch Management | |||
| Uptime Reporting | |||
| Dashboard | |||
| Bandwidth Monitoring | |||
| Network Resource Management | |||
| Threshold Alerts | |||
| Incident Management | |||
| Baseline Manager | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| Network Analysis | |||
| Real-Time Data | |||
| Server Monitoring | |||
| Event Logs | |||
| Performance Metrics | |||
| Device Auto Discovery | |||
| Artificial Intelligence | |||
| Patch Management Software | |||
| Alerts/Notifications | |||
| Customization | |||
| Patch Testing | |||
| Dashboard | |||
| Access Controls/Permissions | |||
| Approval Process Control | |||
| Patch Prioritization | |||
| Policy Management | |||
| Automatic Patch Deployment | |||
| Remote Access/Control | |||
| Scheduling | |||
| Remote Update/Installation | |||
| Server Monitoring | |||
| Network Wide Management | |||
| Vulnerability Scanning | |||
| Compliance Management | |||
| Automatic Scans | |||
| Artificial Intelligence | |||
| Procurement Software | |||
| Receiving | |||
| Invoice Processing | |||
| Spend Analysis | |||
| Spend Control | |||
| Purchase Order Management | |||
| Spend Management | |||
| Contract/License Management | |||
| Supplier Management | |||
| Approval Process Control | |||
| Sourcing Management | |||
| Fixed Asset Management | |||
| Inventory Management | |||
| Vendor Management | |||
| Quotes/Estimates | |||
| Requisition Management | |||
| Cataloging/Categorization | |||
| Budgeting/Forecasting | |||
| Inventory Control | |||
| Artificial Intelligence | |||
| Remote Desktop Software | |||
| Real-Time Chat | |||
| Screen Sharing | |||
| Access Controls/Permissions | |||
| Diagnostics Tools | |||
| Mobile Access | |||
| Remote Printing | |||
| Reporting/Analytics | |||
| Screen Recording | |||
| Remote Access/Control | |||
| File Transfer | |||
| Multiple Monitor Access | |||
| Collaboration Tools | |||
| Troubleshooting | |||
| Artificial Intelligence | |||
| Remote Monitoring and Management Software | |||
| Configuration Management | |||
| Task Management | |||
| IT Asset Management | |||
| Remediation Management | |||
| User Management | |||
| Vulnerability Scanning | |||
| Real-time Alerts | |||
| For MSPs | |||
| Policy Management | |||
| Maintenance Scheduling | |||
| Network Monitoring | |||
| Real-Time Monitoring | |||
| Audit Trail | |||
| Patch Management | |||
| Mobile Access | |||
| Uptime Reporting | |||
| Support Ticket Management | |||
| Deployment Management | |||
| Compliance Management | |||
| Artificial Intelligence | |||
| Remote Support Software | |||
| Session Recording | |||
| Remote Access/Control | |||
| Remote Monitoring & Management | |||
| Unattended Access | |||
| Access Controls/Permissions | |||
| Collaboration Tools | |||
| Surveys & Feedback | |||
| Reporting/Analytics | |||
| Real-Time Notifications | |||
| File Sharing | |||
| Screen Sharing | |||
| Session Transfer | |||
| Diagnostic Tools | |||
| Chat/Messaging | |||
| Real-Time Chat | |||
| Real-Time Monitoring | |||
| Troubleshooting | |||
| Artificial Intelligence | |||
| Remote Work Software | |||
| Softphone | |||
| Video Conferencing | |||
| Meeting Management | |||
| Remote Support | |||
| Communication Management | |||
| Time Zone Tracking | |||
| Third-Party Integrations | |||
| Electronic Signature | |||
| Live Chat | |||
| Video Chat | |||
| Task Management | |||
| Workflow Management | |||
| Collaboration Tools | |||
| Access Controls/Permissions | |||
| Progress Tracking | |||
| Employee Activity Monitoring | |||
| Reporting & Statistics | |||
| Document Management | |||
| Artificial Intelligence | |||
| Risk Management Software | |||
| Risk Scoring | |||
| Audit Management | |||
| Predictive Analytics | |||
| Exceptions Management | |||
| Mobile Access | |||
| Business Process Control | |||
| Legal Risk Management | |||
| Alerts/Notifications | |||
| Operational Risk Management | |||
| Compliance Management | |||
| Corrective and Preventive Actions (CAPA) | |||
| Internal Controls Management | |||
| Risk Assessment | |||
| IT Risk Management | |||
| Reputational Risk Management | |||
| Response Management | |||
| Incident Management | |||
| Audit Trail | |||
| Risk Analysis | |||
| Reporting/Analytics | |||
| Document Management | |||
| Document Storage | |||
| Risk Alerts | |||
| Artificial Intelligence | |||
| Server Management Software | |||
| Scheduling | |||
| Capacity Planning | |||
| Event Logs | |||
| Incident Management | |||
| Maintenance Scheduling | |||
| CPU Monitoring | |||
| Real-Time Monitoring | |||
| Patch Management | |||
| Server Monitoring | |||
| Virtual Machine Monitoring | |||
| Email Monitoring | |||
| Credential Management | |||
| Artificial Intelligence | |||
| Server Monitoring Software | |||
| API | |||
| Inventory Management | |||
| Event Logs | |||
| Server Monitoring | |||
| Capacity Management | |||
| Uptime Reporting | |||
| Web Traffic Reporting | |||
| Alerts/Escalation | |||
| Data Visualization | |||
| Activity Dashboard | |||
| Diagnostic Tools | |||
| Performance Monitoring | |||
| Reporting/Analytics | |||
| Artificial Intelligence | |||
| Service Desk Software | |||
| Change Management | |||
| Incident Management | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| IT Asset Management | |||
| Remote Access/Control | |||
| Procurement Management | |||
| Self Service Portal | |||
| Prioritization | |||
| Real-Time Notifications | |||
| Mobile Access | |||
| Support Ticket Management | |||
| CMDB | |||
| Alerts/Notifications | |||
| Knowledge Base Management | |||
| Problem Management | |||
| Customer Support | |||
| Analytics | |||
| Artificial Intelligence | |||
| Website Monitoring Software | |||
| Real-Time Monitoring | |||
| Transaction Monitoring | |||
| Event Logs | |||
| Visitor Tracking | |||
| Uptime Reporting | |||
| Availability Testing | |||
| Real-Time Notifications | |||
| Performance Metrics | |||
| Activity Dashboard | |||
| Alerts/Notifications | |||
| Data Visualization | |||
| FTP Monitoring | |||
| Server Monitoring | |||
| Artificial Intelligence | |||
| IT Ticketing Systems Software | |||
| Access Controls/Permissions | |||
| Activity Dashboard | |||
| Alerts/Escalation | |||
| Asset Lifecycle Management | |||
| Automated Responses | |||
| Automated Routing | |||
| Change Management | |||
| Collaboration Tools | |||
| Configurable Workflow | |||
| Customizable Branding | |||
| Customizable Fields | |||
| Customizable Forms | |||
| Customizable Reports | |||
| Customizable Templates | |||
| Help Desk Management | |||
| Incident Management | |||
| IT Asset Management | |||
| Knowledge Base Management | |||
| Macros/Templated Responses | |||
| Multi-Channel Communication | |||
| Multi-Language | |||
| Prioritization | |||
| Problem Management | |||
| Release Management | |||
| Reporting/Analytics | |||
| Self Service Portal | |||
| Service Catalog | |||
| Service Reporting | |||
| Support Ticket Management | |||
| Support Ticket Tracking | |||
| Task Management | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted , On-Premise | Cloud Hosted | |
| Devices Supported | Web-Based, iPhone, Android, Windows, Mac, Linux | Web-Based, iPhone, Android, Mac, | |
| Pricing Model | Contact Vendor | Contact Vendor | |
| Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
Small-Business,
Midsize-Business,
Large-Enterprise-Business
|
|
