Trying to decide between Bitrix24 and 1CRM? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Bitrix24 on the left and 1CRM on the right.
Bitrix24
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1CRM
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Software
Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship...
Read more about Bitrix24
Software
1CRM is an all-in-one customer relationship management (CRM) software designed to cater to the diverse needs of businesses across various sectors. It integrates CRM functionalities with project management, order management,...
Read more about 1CRMOpen any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Business Management Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Performance Metrics | Listed | Listed |
| Inventory Management | Listed | Listed |
| Purchasing & Receiving | Listed | Listed |
| Calendar Management | Listed | Listed |
| Quotes/Estimates | Listed | Listed |
| Contact Management | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Employee Management | Listed | Listed |
| Training Management | Listed | Listed |
| Workflow Management | Listed | Listed |
| Accounting | Listed | Listed |
| Financial Management | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Task Management | Listed | Listed |
| Client Management | Listed | Listed |
| Project Management | Listed | Listed |
| Billing & Invoicing | Listed | Listed |
| Third Party Integrations | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| CRM | Listed | Listed |
| Point of Sale (POS) | Listed | Listed |
| Document Management | Listed | Listed |
| Email Management | Listed | Listed |
| Purchase Order Management | Listed | Listed |
| Order Management | Listed | Listed |
| Time & Expense Tracking | Listed | Listed |
| Invoice Management | Listed | Listed |
| Client Portal | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Features shown here belong only to the Contact Management Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Search/Filter | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Data Import/Export | Listed | Listed |
| Prospecting Tools | Listed | Listed |
| Task Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Campaign Management | Listed | Listed |
| Lead Nurturing | Listed | Listed |
| Segmentation | Listed | Listed |
| Email Management | Listed | Listed |
| CRM | Listed | Listed |
| Sales Forecasting | Listed | Listed |
| Contact Management | Listed | Listed |
| Calendar Management | Listed | Listed |
| Document Storage | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Lead Management | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Lead Distribution | Listed | Listed |
| Email Marketing | Listed | Listed |
| Opportunity Management | Listed | Listed |
| Data Synchronization | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Lead Capture | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Billing and Invoicing Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Mobile Payments | Listed | Listed |
| Billing Portal | Listed | Listed |
| Project Billing | Listed | Listed |
| Tax Calculation | Listed | Listed |
| Multi-Currency | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| Contact Database | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Credit Card Processing | Listed | Listed |
| Customizable Invoices | Listed | Listed |
| Time & Expense Tracking | Listed | Listed |
| Invoice Processing | Listed | Listed |
| Reminders | Listed | Listed |
| Payment Processing | Listed | Listed |
| Document Management | Listed | Listed |
| Hourly Billing | Listed | Listed |
| Contingency Billing | Listed | Listed |
| Quotes/Estimates | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Knowledge Base Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Full Text Search | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SEO Management | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Feedback Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Rich Text Editor | Listed | Listed |
| Cataloging/Categorization | Listed | Listed |
| Multi-Language | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| User Management | Listed | Listed |
| Drag & Drop Editor | Listed | Listed |
| Mobile Interface | Listed | Listed |
| WYSIWYG Editor | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Quoting Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Client Portal | Listed | Listed |
| Pricing Management | Listed | Listed |
| CRM | Listed | Listed |
| Electronic Signature | Listed | Listed |
| Contract/License Management | Listed | Listed |
| Discount Management | Listed | Listed |
| Document Management | Listed | Listed |
| Cataloging/Categorization | Listed | Listed |
| Reminders | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Proposal Generation | Listed | Listed |
| Electronic Payments | Listed | Listed |
| Contact Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Billing & Invoicing | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Automated Quoting | Listed | Listed |
| Estimating | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Sales Tracking Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Sales Pipeline Management | Listed | Listed |
| Lead Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Appointment Scheduling | Listed | Listed |
| Task Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Customizable Reports | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| Data Import/Export | Listed | Listed |
| Lead Scoring | Listed | Listed |
| Document Management | Listed | Listed |
| Email Templates | Listed | Listed |
| Call Logging | Listed | Listed |
| Search/Filter | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the CRM Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Referral Tracking | Listed | Listed |
| Mobile Access | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Contact Database | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Territory Management | Listed | Listed |
| Quotes/Estimates | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Calendar/Reminder System | Listed | Listed |
| Marketing Automation | Listed | Listed |
| Task Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Pipeline Management | Listed | Listed |
| Lead Capture | Listed | Listed |
| Forecasting | Listed | Listed |
| Contact Management | Listed | Listed |
| Email Management | Listed | Listed |
| Lead Generation | Listed | Listed |
| Workflow Management | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Internal Chat Integration | Listed | Listed |
| Segmentation | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Document Storage | Listed | Listed |
| Lead Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Data Import/Export | Listed | Listed |
| AI/Machine Learning | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the IT Ticketing Systems Software category.
| Feature | Bitrix24 | 1CRM |
|---|---|---|
| Access Controls/Permissions | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Asset Lifecycle Management | Listed | Listed |
| Automated Responses | Listed | Listed |
| Automated Routing | Listed | Listed |
| Change Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Configurable Workflow | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Customizable Fields | Listed | Listed |
| Customizable Forms | Listed | Listed |
| Customizable Reports | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Help Desk Management | Listed | Listed |
| Incident Management | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Macros/Templated Responses | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Multi-Language | Listed | Listed |
| Prioritization | Listed | Listed |
| Problem Management | Listed | Listed |
| Release Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Service Catalog | Listed | Listed |
| Service Reporting | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Support Ticket Tracking | Listed | Listed |
| Task Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Bitrix24 and 1CRM before making a final choice.
Explore other software products that buyers may consider instead of Bitrix24.
Explore other software products that buyers may consider instead of 1CRM.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Bitrix24 and 1CRM in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Bitrix24 and 1CRM.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
