Vitaminise is a next-gen CX automation software consisting of five products developed by DICEUS for insurance companies. It is suitable for insurance companies with multiple insurance products, including health, car, and P&C insurance.
Vitaminise helps insurers increase customer engagement and automate policy purchase and claim submission processes by implementing a Mobile App, Chatbot, and Portal. To get valuable insights into customer behavior and feedback and track important customer, claims, and financial data, Vitaminise offers a Customer Feedback Tool and Data Analytics, respectively. All Vitaminise products can be implemented as a unified omnichannel system to deliver the most business value.
Mobile app
Vitaminise Mobile App, developed by DICEUS, offers a simple way for insurance companies to increase customer engagement by providing their clients with self-service features of buying and modifying insurance policies, reporting claims, and getting other related services like scheduling appointments with doctors or ordering medicine delivery. The app allows users to upload videos, images, and other files for faster claim processing, make online payments, track inquiry statuses, and more. The app can be integrated with core insurance platforms, open data portals, and payment gateways for better operational efficiency.
Chatbot
Vitaminise Chatbot, developed by DICEUS, is an AI-powered communication channel for insurance companies to improve customer engagement by providing instant responses and helping people navigate your products and services faster. The chatbot offers convenient development of conversational sequences according to pre-defined scenarios like policy purchasing or claim reporting. It can be integrated with various messengers like WhatsApp, Facebook, Instagram, Telegram, and Viber.
Web portal
Vitaminise Web Portal, developed by DICEUS, is a customer engagement solution for insurance companies that allows users to choose and compare different insurance products, get quotes, purchase products, report claims, and track statuses. The web portal can be integrated with core insurance platforms, payment gateways, and open data portals.
Data analytics
Vitaminise Data Analytics, developed by DICEUS, is a BI solution for insurance companies to collect and visualize data coming from other Vitaminise products (Mobile App, Chatbot, Web Portal, and Customer Feedback Tool). The easy-to-read dashboards allow insurers to track various sales, claims, customers, and marketing metrics. This solution ensures data-informed sales, marketing, and customer relationships.
Customer feedback tool
Vitaminise Customer Feedback Tool, developed by DICEUS, is a feedback automation solution for insurance companies. It allows them to collect positive and negative customer feedback and reviews across all digital channels. Insurers can create personalized survey forms and send those to customers for rating or reviewing the company after interacting with it. Customers who leave positive reviews are encouraged to share their feedback on social media and recommend the company to others.
Vitaminise
Customer Engagement Software for Insurance
DICEUS
2011
United States
101-500
24x7 Support
Social Media Integration