Videocx

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An enterprise-grade, end-to-end video customer experience platform for banking, lending, and insurance.

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Videocx Evaluation Snapshot

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User RatingNot rated yet
Starting PriceUsage Based
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersIndia
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Product Overview

Videocx Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Videocx

VideoCX.io is an enterprise-grade video engagement and customer experience platform built specifically for the financial services industry. Our solution helps banks, NBFCs, insurers, and fintech companies transform customer-facing operations such as onboarding, policy servicing, loan processing, and claims inspection through secure, high-quality video communication. With built-in features like face match verification, document capture, live agent routing, queue management, screen sharing, chat, and audit-ready recordings, VideoCX ensures regulatory compliance while enhancing customer satisfaction. The platform is fully browser-based, eliminating the need for app downloads, and integrates seamlessly into existing customer journeys through APIs. Trusted by leading insurers and financial institutions, VideoCX simplifies complex workflows, reduces branch visits, and delivers faster resolution times.
Company Videocx
Founded 2017
Headquarters India
Employees 11-50

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online

Licensing & Deployment

Proprietary Cloud Hosted Windows Mac Linux

Typical Customers

Small-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Banking Financial Services
Category-Based Capabilities

Videocx Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Experience Software 18 selected features Open category ↗ ⌄

VideoCX enables financial institutions to deliver seamless customer experiences through secure, browser-based video interactions. Banks, NBFCs, and insurers use our platform for policy servicing, customer onboarding, loan processing, and claims inspection. With advanced features like face match, document verification, customer routing, and audit-ready recordings, VideoCX simplifies complex workflows while improving compliance and customer satisfaction.

Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure Artificial Intelligence
Pricing Information

Videocx Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency INR (₹)
Free Trial Not available
Free Version Not available
Payment Frequency Monthly Subscription
Pricing Page ↗
Frequently Asked Questions

Videocx FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

VideoCX.io is an enterprise-grade video engagement and customer experience platform built specifically for the financial services industry. Our solution helps banks, NBFCs, insurers, and fintech companies transform customer-facing operations such as onboarding, policy servicing, loan processing, and claims inspection through secure, high-quality video communication. With built-in features like face match verification, document capture, live agent routing, queue management, screen sharing, chat, and audit-ready recordings, VideoCX ensures regulatory compliance while enhancing customer satisfaction. The platform is fully browser-based, eliminating the need for app downloads, and integrates seamlessly into existing customer journeys through APIs. Trusted by leading insurers and financial institutions, VideoCX simplifies complex workflows, reduces branch visits, and delivers faster resolution times.

  • No, Videocx does not offer a free version.

  • No, Videocx does not offer any free trial.

  • Videocx supports the following payment frequencies:

    • Monthly Subscription

  • No, Videocx does not offer an API.

  • Videocx offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Videocx offers training with the following options:
    • Live Online

  • Videocx supports the following languages:
    • English

  • Following are the typical users of the Videocx:
    • Small-Business

  • Videocx supports the following deployment:
    • Cloud Hosted

  • Videocx supports the following devices and operating systems:
    • Windows , Mac , Linux
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