SupportSite
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Product Overview
SupportSite Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Sponsored Products
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Category-Based Capabilities
SupportSite Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
SupportSite Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
SupportSite FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
SupportSite is a robust help desk software designed to simplify customer support and improve service delivery for businesses. With its intuitive interface and powerful ticketing system, SupportSite allows businesses to track, manage, and resolve customer inquiries efficiently. The software enables customers to submit support tickets via multiple channels, including email, web forms, and live chat, while agents can quickly prioritize and assign tickets to the appropriate team members. SupportSite offers customizable workflows to ensure that support teams can tailor their processes to meet their specific needs. Additionally, the software includes knowledge base functionality, allowing customers to self-service and find answers to common questions. With built-in reporting and analytics, businesses can track response times, resolution rates, and customer satisfaction levels, helping to identify areas for improvement. SupportSite also integrates with other CRM and communication tools, ensuring a seamless support experience for both agents and customers. Whether used by small businesses or large enterprises, SupportSite enhances support efficiency, boosts customer satisfaction, and provides valuable insights into service performance.
- No, SupportSite does not offer a free version.
- Yes, SupportSite offers a free trial.
- No, Credit Card details are not required for the SupportSite trial.
- No, SupportSite does not offer an API.
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SupportSite offers support with the following options:
- Email , Chat
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SupportSite offers training with the following options:
- Webinar , Documentation
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SupportSite supports the following languages:
- English
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Following are the typical users of the SupportSite:
- Self-Employed , Small-Business , Midsize-Business
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SupportSite supports the following deployment:
- Cloud Hosted
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SupportSite supports the following devices and operating systems:
- Web-Based
Are you an authorized SupportSite representative?
Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
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