Masergy Cloud Contact Center
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Product Overview
Masergy Cloud Contact Center Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Typical Customers
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Category-Based Capabilities
Masergy Cloud Contact Center Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Pricing Information
Masergy Cloud Contact Center Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
Masergy Cloud Contact Center FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Masergy Cloud Contact Center is a scalable and efficient call center software designed to enhance customer service operations. It offers omnichannel support, enabling businesses to handle customer interactions via phone, email, chat, and social media seamlessly. The software comes with built-in analytics tools that provide real-time insights into call volume, agent performance, and customer satisfaction. With its AI-driven features, Masergy Cloud Contact Center enables predictive routing, ensuring customers are connected to the right agents based on their needs. The software also supports remote agents, making it a flexible solution for distributed teams. Additionally, it integrates with various CRM platforms, allowing for a more personalized customer experience. With features like call recording, reporting, and workforce management, Masergy Cloud Contact Center helps businesses optimize their customer service operations, reduce costs, and improve overall service quality.
- No, Masergy Cloud Contact Center does not offer a free version.
- Yes, Masergy Cloud Contact Center offers a free trial.
- No, Credit Card details are not required for the Masergy Cloud Contact Center trial.
- No, Masergy Cloud Contact Center does not offer an API.
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Masergy Cloud Contact Center supports the following languages:
- English
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Following are the typical users of the Masergy Cloud Contact Center:
- Self-Employed , Small-Business , Midsize-Business
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Masergy Cloud Contact Center supports the following deployment:
- Cloud Hosted
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Masergy Cloud Contact Center supports the following devices and operating systems:
- Web-Based
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