ICTContact
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ICTContact Evaluation Snapshot
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Product Overview
ICTContact Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ICTContact Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Pricing Information
ICTContact Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$399
One-time
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
ICTContact FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ICTContact is a powerful contact center software designed to streamline communication and enhance customer service for organizations of all sizes. This platform provides tools for managing inbound and outbound calls, tracking interactions, and analyzing performance metrics. With features such as automated call distribution, real-time monitoring, and customizable reporting, ICTContact empowers organizations to optimize their contact center operations and improve customer experiences. The software supports integration with various CRM and helpdesk systems, ensuring seamless access to customer data and enhancing collaboration among teams. Additionally, ICTContact includes analytics capabilities that help organizations monitor call performance and identify areas for improvement. The user-friendly interface simplifies onboarding for agents, allowing them to navigate the platform with ease. By implementing ICTContact, organizations can enhance their customer service practices, improve operational efficiency, and drive customer satisfaction through effective communication.
- Yes, ICTContact offers a free version.
- Yes, ICTContact offers a free trial.
- No, Credit Card details are not required for the ICTContact trial.
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ICTContact offers the following pricing plans & packages:
Basic
$399 One-time
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ICTContact supports the following payment frequencies:
- One-Time Payment
- No, ICTContact does not offer an API.
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ICTContact offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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ICTContact offers training with the following options:
- Live Online , Documentation , Videos
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ICTContact supports the following languages:
- English
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Following are the typical users of the ICTContact :
- Self-Employed , Small-Business , Midsize-Business
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ICTContact supports the following deployment:
- Cloud Hosted , On-Premise
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ICTContact supports the following devices and operating systems:
- Web-Based , Linux
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