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Help desk support software for today’s fast-evolving modern business.

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Helpsumo Overview

Help Sumo is an advanced customer support software designed to optimize the support experience for both businesses and their customers. Its standout feature is the robust ticketing system, which efficiently organizes and manages customer inquiries from multiple channels, including email and social media, in a centralized location. This system streamlines the resolution process, ensuring timely responses. Help Sumo also offers a self-service knowledge base, empowering customers to find solutions independently, thus reducing overall support workload. The software includes customizable response templates, speeding up common interactions. Additionally, Help Sumo provides detailed analytics, giving insights into customer satisfaction and agent performance. With its user-friendly interface and comprehensive feature set, Help Sumo is an ideal choice for businesses looking to elevate their customer support efficiency and effectiveness.
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Contact Details

  • Vendor Name Help Sumo
  • Founded 2013
  • Location United States
  • Employees 11-50

Support

  • Email Email

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Helpsumo Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Helpsumo Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Plans & Packages

Baby Plan

$19 Per Month

Helpsumo FAQs

  • No, Helpsumo does not offer a free version.

  • Yes, Helpsumo offers a free trial.

  • No, Credit Card details are not required for the Helpsumo trial.

  • Helpsumo offers the following pricing plans & packages:

    Starting Plan:

    $19 Per Month

  • No, Helpsumo does not offer an API.

  • Helpsumo offers support with the following options:
    • Email

  • Helpsumo offers training with the following options:
    • Webinar , Documentation

  • Helpsumo supports the following deployment:
    • Cloud Hosted

  • Helpsumo supports the following devices and operating systems:
    • Web-Based