Focus Contact Center

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Focus Contact Center Evaluation Snapshot

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User RatingNot rated yet
Starting Price$15 / feautre
Free TrialAvailable
Free VersionYes
APINot available
DeploymentCloud Hosted
HeadquartersPoland
✎
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Product Overview

Focus Contact Center Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Focus Contact Center

Focus Contact Center is a comprehensive call center software designed to enhance customer service operations and improve communication efficiency. The platform offers robust tools for call routing, monitoring, and reporting, ensuring that customer interactions are handled effectively. With its intuitive interface, agents can easily access customer information, manage calls, and track performance metrics in real-time. Focus supports integration with various CRM and communication tools, enhancing functionality and streamlining workflows. The software's analytics capabilities provide insights into call center performance, helping organizations identify trends and optimize their operations. Ideal for businesses seeking to improve customer service, Focus Contact Center empowers teams to deliver exceptional support and enhance customer satisfaction.
Company Focus Telecom
Founded 2008
Headquarters Poland
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 2 languages available
English Polish
Industries Served 1 industry available
Facilities & Services
Category-Based Capabilities

Focus Contact Center Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Inside Sales Software 23 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Telemarketing Software 17 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution
Pricing Information

Focus Contact Center Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Basic
$15 Per Feature

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Focus Contact Center FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Focus Contact Center is a comprehensive call center software designed to enhance customer service operations and improve communication efficiency. The platform offers robust tools for call routing, monitoring, and reporting, ensuring that customer interactions are handled effectively. With its intuitive interface, agents can easily access customer information, manage calls, and track performance metrics in real-time. Focus supports integration with various CRM and communication tools, enhancing functionality and streamlining workflows. The software's analytics capabilities provide insights into call center performance, helping organizations identify trends and optimize their operations. Ideal for businesses seeking to improve customer service, Focus Contact Center empowers teams to deliver exceptional support and enhance customer satisfaction.

  • Yes, Focus Contact Center offers a free version.

  • Yes, Focus Contact Center offers a free trial.

  • No, Credit Card details are not required for the Focus Contact Center trial.

  • Focus Contact Center offers the following pricing plans & packages:

    Basic

    $15 Per Feature

  • Focus Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Focus Contact Center does not offer an API.

  • Focus Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Focus Contact Center offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Focus Contact Center supports the following languages:
    • English , Polish

  • Following are the typical users of the Focus Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • Focus Contact Center supports the following deployment:
    • Cloud Hosted

  • Focus Contact Center supports the following devices and operating systems:
    • Web-Based
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