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Duki Evaluation Snapshot
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Product Overview
Duki Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Sponsored Products
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Category-Based Capabilities
Duki Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Live Chat Software 9 selected features Open category ↗ ⌄
Duki provides businesses with an AI live chat experience that answers customer questions using the company’s own website content and knowledge base. It can handle detailed inquiries, guide visitors to relevant pages or products, display forms inside the conversation, and maintain conversation history. Businesses can also review unanswered questions, conversation ratings, summaries, and chat data to identify opportunities to improve customer support and website information.
Transfers/Routing
Reporting/Analytics
Proactive Chat
Multi-Channel Communication
Interaction Tracking
Transcripts/Chat History
Chat/Messaging
Surveys & Feedback
Artificial Intelligence
AI Marketing Tools Software 3 selected features Open category ↗ ⌄
Duki helps marketing teams turn website conversations into useful insights about customer interests, questions, and content needs. Duki Insights analyzes recent conversation and website activity to provide recommendations for improving chat performance and content. Teams can identify questions the assistant could not answer, discover gaps in their available information, review conversation history, and use those findings to improve website content and the overall customer journey.
AI/Machine Learning
Behavior Analytics
Artificial Intelligence
AI Sales Assistant Software 8 selected features Open category ↗ ⌄
Duki supports sales teams by answering visitors’ product and service questions using information supplied by the business. During conversations, it can direct users to relevant pages or products, display lead forms inside the chat, summarize conversations, and route leads according to defined lead types. This helps businesses respond to potential customers consistently while collecting useful information for follow-up and reducing repetitive questions handled manually by sales teams.
AI/Machine Learning
Reporting/Analytics
Lead Management
Conversation Intelligence
Lead Engagement
Third-Party Integrations
Customer Engagement
Artificial Intelligence
Chatbot Software 14 selected features Open category ↗ ⌄
Duki helps businesses add a chatbot to their website that answers customer questions using only the information the business provides. It can handle detailed inquiries, guide visitors to relevant pages or products, display forms inside the chat, and keep a history of conversations. Teams can also review unanswered questions, conversation ratings, and summaries to understand where customers need more information and improve the content available to the chatbot.
Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Customer Support
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing
Artificial Intelligence
Conversational AI Platform Software 5 selected features Open category ↗ ⌄
Duki gives businesses a central platform for managing automated customer conversations across their website and WhatsApp. The assistant uses the same business knowledge base and prompt to provide consistent answers, while conversation history and summaries help teams review customer interactions. Duki also supports human intervention in WhatsApp conversations, configurable summary languages, lead routing, and conversation insights that help businesses identify missing information and improve how customers are supported.
Live Chat
Multi-Channel Communication
Reporting/Analytics
Chatbot
Artificial Intelligence
Connected Applications
Duki Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
WordPress.com
Shopify
Pricing Information
Duki Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
Duki FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Duki helps businesses create AI website assistants that answer users' questions based on the company’s own knowledge base, including website content and other information provided to the system. The assistant can handle detailed customer questions, recommend relevant pages or products, capture leads through forms, summarize conversations, and route leads by type.
Duki can also be displayed as an intelligent search experience on selected pages, helping visitors find information without relying on traditional site search. Teams can review conversation history, identify questions the assistant could not answer, export conversations, and receive data-based recommendations through Duki Insights.
Duki also offers a WhatsApp channel that uses the same prompt and knowledge base, with human intervention available when needed.
- No, Duki does not offer a free version.
- No, Duki does not offer any free trial.
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Duki supports the following payment frequencies:
- Monthly Subscription
- No, Duki does not offer an API.
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Duki can be integrated with the following applications:
- WordPress.com , Shopify , Microsoft Teams
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Duki offers support with the following options:
- Email , Chat
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Duki offers training with the following options:
- In-person
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Duki supports the following languages:
- Afrikaans , Albanian , Amharic , Arabic , Armenian , Azerbaijani , Basque , Belarusian , Bengali , Bosnian , Bulgarian , Catalan , Cebuano , Chichewa , Chinese , Corsican , Croatian , Czech , Danish , Dutch , English , Esperanto , Estonian , Filipino , Finnish , French , Frisian , Galician , Georgian , German , Greek , Hausa , Hawaiian , Hebrew , Hindi , Hmong , Hungarian , Icelandic , Igbo , Indonesian , Irish , Italian , Japanese , Javanese , Kannada , Kazakh , Khmer , Kinyarwanda , Korean , Kyrgyz , Lao , Latin , Latvian , Lithuanian , Luxembourgish , Macedonian , Malagasy , Malay , Malayalam , Maltese , Maori , Mongolian , Nepali , Norwegian , Pashto , Persian , Polish , Portuguese , Romanian , Russian , Samoan , Serbian , Sesotho , Shona , Sinhala , Slovak , Slovenian , Somali , Spanish , Sundanese , Swahili , Swedish , Tajik , Tamil , Tatar , Telugu , Thai , Turkish , Turkmen , Ukrainian , Urdu , Uyghur , Uzbek , Vietnamese , Welsh , Xhosa , Yiddish , Yoruba , Zulu , Assamese , Bashkir , Chuvash , Gujarati , Haitian , Iloko , Kirghiz , Kurdish , Marathi , Burmese , Newari , Oriya , Punjabi , Pushto , Quechua , Sanskrit , Sindhi , Tagalog , Uighur , Tibetan , Fijian
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Following are the typical users of the Duki:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Duki supports the following deployment:
- On-Premise
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Duki supports the following devices and operating systems:
- Web-Based
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