Back
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Back Evaluation Snapshot
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Product Overview
Back Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Back Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Pricing Information
Back Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
€30
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
Back FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Back is a help desk software solution designed to streamline customer support and improve service efficiency. The platform offers tools for managing customer inquiries, tracking tickets, and providing timely resolutions. With an easy-to-use interface, Back allows support teams to categorize and prioritize incoming requests, ensuring that urgent issues are addressed promptly. The software includes features such as automated ticket routing, knowledge base creation, and live chat support, which enhance communication and collaboration between support agents and customers. Back’s reporting tools provide insights into ticket resolution times, customer satisfaction, and agent performance, helping businesses optimize their support processes. The platform also integrates with various third-party systems such as CRM and email platforms, offering a seamless experience for both customers and support teams. Ideal for businesses of all sizes, Back helps enhance customer satisfaction and improve overall service delivery.
- No, Back does not offer a free version.
- Yes, Back offers a free trial.
- No, Credit Card details are not required for the Back trial.
-
Back offers the following pricing plans & packages:
Basic
€30 Per Month
-
Back supports the following payment frequencies:
- Monthly Subscription
- No, Back does not offer an API.
-
Back offers support with the following options:
- 24x7 Support , Chat
-
Back offers training with the following options:
- Live Online , Webinar , Documentation
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Back supports the following languages:
- English
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Following are the typical users of the Back:
- Self-Employed , Small-Business , Midsize-Business
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Back supports the following deployment:
- Cloud Hosted
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Back supports the following devices and operating systems:
- Web-Based
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