SoftwareWorld
Software Category

Best Live Chat Software - Page 3

Live Chat Software is your one-stop solution for reaching out to your customers’ queries almost instantly. Don’t keep your customers in the dark about a new update or a fixed bug with live chat software’s proactive chat boxes that are built-in with canned messages. The feature allows you to save time by reusing messages in a subsequent chat session. The software tracks visitor feedback on the chat with your agents to throw light on the possible loopholes. When the chat volume rises, chat-routing tools generate prompt responses that facilitate the agent to transfer chats to other available operators or agents. It controls access to chat histories and conversations with advanced data security tools. The software offers excellent visitor tracking features that give a deeper insight into their overall activity and dwell time and help to schedule chat sessions with recurring visitors, thereby increasing conversion rates. The user-friendly software easily integrates with your entire business toolkit, which helps you make data-driven decisions without breaking a sweat. To capture leads and reduce bounce rates, here is a list of the best live chat software for your digital showrooms.

Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.7 average rating from 363 reviews
Last Updated: October 04, 2026
Category Leaders

Top 10 Live Chat Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Pipedrive $14 Per month Sponsored USPStreamline your sales process with Pipedrive's intuitive CRM platform 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd Tidio $29 Per month USPInstant customer support with AI-driven chat solutions 4th LiveAgent $15 Per month USPSeamless customer support with real-time chat and ticketing 5th LiveChat $19 Per month USPInstant customer support and boosting satisfaction and sales effortlessly 6th Pure Chat $13 Per month USPInstant customer engagement with seamless live chat solutions 7th tawk.to Free USPReal-time chat support to boost customer satisfaction 8th Gorgias $40 Per month USPEffortless customer support automation for seamless business growth 9th Freshchat $1,499 Per month USPInstant customer support with seamless and real-time messaging 10th Chaport €29 Per month USPBoost customer engagement with seamless live chat support
Complete Product Directory

List of Best Live Chat Software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Live Chat Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Five9

🏆 SW Recommended

Agentic CX. Flexible Automation. Trusted Results.

★★★★☆ 4.2 (5 Reviews)
Visit Website

Overview

Five9 is a leading cloud‑based contact center and customer experience platform trusted by thousands of businesses worldwide. It helps companies manage inbound, outbound, and blended customer interactions across voice, email, chat, SMS, and social channels, all from a unified syst...

Read more about Five9  
Free TrialNA Starting Price$119 Per month HeadquartersUnited States
#52

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)
Visit Website

Overview

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gor...

Read more about Gorgias  
Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#53

HubSpot CRM

🏆 SW Recommended

Free CRM Software & Tools for Your Whole Team

No approved reviews yet. Be the first to review
Visit Website

Overview

HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers...

Read more about HubSpot CRM  
Free TrialAvailable Starting Price$752 Per month HeadquartersUnited States
#54

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

No approved reviews yet. Be the first to review
Visit Website

Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

Read more about HubSpot Service Hub  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#55

Zendesk Sunshine

No approved reviews yet. Be the first to review
Visit Website

Overview

Zendesk Sunshine is a dynamic and flexible customer service platform that brings together live chat, messaging, and customer relationship management (CRM) features into a single solution. It’s designed to provide businesses with an agile way to interact with customers in real tim...

Read more about Zendesk Sunshine  
Free TrialAvailable Starting Price$495 Per month HeadquartersUnited States
#56

SAP Service Cloud

🏆 SW Recommended

CRM Service and Support Software

No approved reviews yet. Be the first to review
Visit Website

Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it e...

Read more about SAP Service Cloud  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#57

SAP Conversational AI

No approved reviews yet. Be the first to review
Visit Website

Overview

SAP Conversational AI is a leading conversational AI platform designed to help businesses build and deploy intelligent chatbots and virtual assistants that enhance customer and employee experiences. The platform enables organizations to automate interactions across a wide range o...

Read more about SAP Conversational AI  
Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#58

Heyday

No approved reviews yet. Be the first to review
Visit Website

Overview

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot...

Read more about Heyday  
Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#59

Verizon UCCaaS

No approved reviews yet. Be the first to review
Visit Website

Overview

Verizon UCCaaS is a comprehensive live chat software designed to enhance customer communication and engagement across various platforms. This unified communications as a service (UCCaaS) solution enables businesses to integrate live chat capabilities into their websites and appli...

Read more about Verizon UCCaaS  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#60

Zoho SalesIQ

🏆 SW Recommended

Conversations that convert, connections that last

No approved reviews yet. Be the first to review
Visit Website

Overview

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors...

Read more about Zoho SalesIQ  
Free Trial15 Days Starting Price₹500 Per month HeadquartersIndia
#61

Square Messages

No approved reviews yet. Be the first to review
Visit Website

Overview

Square Messages is a live chat software that enables businesses to connect with customers in real time, providing quick and efficient support. The platform integrates with other Square tools, allowing businesses to manage customer interactions, sales, and appointments seamlessly....

Read more about Square Messages  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#62

Sprinklr Service

🏆 SW Recommended

The Leading AI-Powered CCaaS Platform

No approved reviews yet. Be the first to review
Visit Website

Overview

Sprinklr Service is an AI native customer service and contact center platform designed to help enterprises manage customer interactions across voice, digital, social, messaging, and other channels from one unified environment. The platform brings customer conversations into a cen...

Read more about Sprinklr Service  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#63

Twilio Flex

New approach to cloud contact center software

No approved reviews yet. Be the first to review
Visit Website

Overview

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. It...

Read more about Twilio Flex  
Free TrialAvailable Starting Price$150 Per month HeadquartersUnited States
#64

Appy Pie Live Chat

Best Live Chat Software to Convert Your Website Visitors into Sales

No approved reviews yet. Be the first to review
Visit Website

Overview

Appy Pie Live Chat is a customer support solution designed to facilitate real-time interactions between businesses and their customers. This live chat software enables businesses to provide instant assistance, answer inquiries, and resolve issues, enhancing customer satisfaction...

Read more about Appy Pie Live Chat  
Free TrialAvailable Starting Price₹399 Per user HeadquartersUnited States
#65

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

No approved reviews yet. Be the first to review
Visit Website

Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

Read more about Freshdesk  
Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#66

Freshchat

🏆 SW Recommended

Live Chat & AI Bots for Customer Messaging

No approved reviews yet. Be the first to review
Visit Website

Overview

Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless c...

Read more about Freshchat  
Free Trial14 Days Starting Price$1,499 Per month HeadquartersUnited States
#67

ZoomInfo Chat

No approved reviews yet. Be the first to review
Visit Website

Overview

ZoomInfo Chat is an advanced live chat software designed to enhance customer engagement and improve sales conversion rates. It enables businesses to connect with website visitors in real-time, offering personalized support and instant communication. This tool integrates seamlessl...

Read more about ZoomInfo Chat  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#68

RingCentral Contact Center

🏆 SW Recommended

Power the Voice of Your Business with AI

No approved reviews yet. Be the first to review
Visit Website

Overview

RingCentral provides a cloud based communication platform that allows businesses to manage calls, messages, video meetings, and customer interactions from a single application. Instead of relying on separate tools for communication and collaboration, organizations can centralize...

Read more about RingCentral Contact Center  
Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#69

RingCentral Engage Digital

No approved reviews yet. Be the first to review
Visit Website

Overview

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by provi...

Read more about RingCentral Engage Digital  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#70

ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

No approved reviews yet. Be the first to review
Visit Website

Overview

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...

Read more about ManageEngine SupportCenter Plus  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#71

Brevo Conversations

Turn conversations into trusted connections

No approved reviews yet. Be the first to review
Visit Website

Overview

Brevo Conversations is a dynamic software created to enhance digital communication with customers. Its primary feature is an intuitive live chat system, which allows businesses to interact directly with website visitors in real-time. Brevo Conversations stands out with its AI-pow...

Read more about Brevo Conversations  
Free TrialNA Starting Price$7.51 Per month HeadquartersUnited States
#72

Intercom

🏆 SW Recommended

The only AI customer service solution you need

No approved reviews yet. Be the first to review
Visit Website

Overview

Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

Read more about Intercom  
Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States
#73

Kayako

Scale Support. Not Headcount.

No approved reviews yet. Be the first to review
Visit Website

Overview

Most companies that try bolting AI onto their support desk end up with the same story, a shiny pilot that never actually ships. Kayako built its whole pitch around fixing that specific failure point, positioning itself less as software you install and more as a service you deploy...

Read more about Kayako  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#74

Jitbit Helpdesk

Help Desk Software built for SaaS

No approved reviews yet. Be the first to review
Visit Website

Overview

A lot of helpdesk tools try to reinvent how support teams communicate. Jitbit didn't bother, it just made email work really well. Forward support emails to the app and tickets start organizing themselves, no complicated onboarding, no forcing customers to learn a new portal just...

Read more about Jitbit Helpdesk  
Free TrialNA Starting Price$29 Per month HeadquartersUnited Kingdom
#75

Provide Support

No approved reviews yet. Be the first to review
Visit Website

Overview

Provide Support is an easy-to-use live chat software designed to enhance customer service by allowing businesses to engage with website visitors in real-time. It offers features such as instant messaging, file transfer, and visitor monitoring, providing businesses with the tools...

Read more about Provide Support  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

Get Expert Help