Best Live Chat Software

Live Chat Software is your one-stop solution for reaching out to your customers’ queries almost instantly. Don’t keep your customers in the dark about a new update or a fixed bug with live chat software’s proactive chat boxes that are built-in with canned messages. The feature allows you to save time by reusing messages in a subsequent chat session. The software tracks visitor feedback on the chat with your agents to throw light on the possible loopholes. When the chat volume rises, chat-routing tools generate prompt responses that facilitate the agent to transfer chats to other available operators or agents. It controls access to chat histories and conversations with advanced data security tools. The software offers excellent visitor tracking features that give a deeper insight into their overall activity and dwell time and help to schedule chat sessions with recurring visitors, thereby increasing conversion rates. The user-friendly software easily integrates with your entire business toolkit, which helps you make data-driven decisions without breaking a sweat. To capture leads and reduce bounce rates, here is a list of the best live chat software for your digital showrooms.

  • 4.7 avg. rating from 06 reviews

Last Updated: October 01, 2025

701 Software

List of Best Live Chat Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Transfers/Routing

Document Storage

Mobile Access

Search/Filter

Single Sign On

Support Ticket Management

Screen Sharing

Reporting/Analytics

Proactive Chat

Auto-Responders

Multi-Channel Communication

Real Time Notifications

Offline Form

Collaboration Tools

CRM

Interaction Tracking

Transcripts/Chat History

Contact Management

Geotargeting

Chat/Messaging

File Sharing

Canned Responses

Email Management

Surveys & Feedback

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Live Chat Software that is:

OnceHub is a dynamic conversational marketing platform designed to enhance customer engagement and streamline communication for businesses. This innovative software enables organizations to facilitate real-time conversations with customers through various channels, including chat, email, and messaging apps. OnceHub offers customizable chatbots that can handle common inquiries, schedule appointment... Read more about OnceHub

Free Trial

Available

Pricing Type

$0 Per user

Location

United States

Nextiva Live Chat is a user-friendly live chat software designed to enhance customer support and engagement for businesses of all sizes. This platform enables organizations to connect with website visitors in real time, providing instant assistance and addressing inquiries promptly. With Nextiva Live Chat, businesses can create customized chat widgets that match their branding and engage customers... Read more about Nextiva Live Chat

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

The Best Conversational AI Platform for Business

LivePerson is a cutting-edge software platform that revolutionizes how businesses communicate with their customers. Specializing in conversational AI and messaging, it allows companies to engage with customers through text, chat, and messaging apps, offering a more personalized and convenient customer experience. LivePerson stands out for its advanced AI capabilities, which include chatbots and au... Read more about LivePerson

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

AI Omnichannel Customer Communications Platform

CommBox is an AI-based customer communication platform designed to streamline and enhance digital interactions between businesses and their customers. Its primary functionality is the omnichannel inbox, which consolidates communications from various channels like email, SMS, social media, and live chat into a single, manageable interface. This integration ensures no customer query is overlooked, r... Read more about CommBox

Free Trial

Available

Pricing Type

Contact Vendor

Location

Israel

PubNub is a powerful application development software designed to help developers build realtime applications with ease. The platform offers comprehensive features for messaging, data synchronization, and API management, enabling seamless communication between users and devices. With its userfriendly interface, developers can easily integrate realtime functionalities into their applications, enhan... Read more about PubNub

Free Trial

Available

Pricing Type

$49 Per feautre

Location

United States

Unburden your staff, unblock access to care

Hyro is a powerful live chat software solution designed to enhance customer support and engagement. The platform allows businesses to interact with customers in real time, answering inquiries and resolving issues quickly. Hyro offers customizable chat widgets that can be integrated seamlessly into websites, mobile apps, and eCommerce platforms. With automated greetings, message routing, and multi-... Read more about Hyro

Free Trial

NA

Pricing Type

$10000 Per month

Location

United States

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This reduces the workload on customer support teams and ensures faster response times. The software allows businesses to creat... Read more about Inbenta

Free Trial

Available

Pricing Type

$4000 Per user

Location

United States

Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in real time. Mobile Service Cloud allows support teams to manage tickets, automate workflows, and provide personalized resp... Read more about Mobile Service Cloud

Free Trial

Available

Pricing Type

$35 Per user

Location

Netherlands

Sinch is a live chat software designed to help businesses provide real-time customer support and enhance online engagement. The platform allows businesses to interact with customers through live chat on their websites or mobile apps, providing immediate responses to inquiries and resolving issues quickly. Sinch includes features like chatbots, automated responses, and ticketing, ensuring efficient... Read more about Sinch

Free Trial

NA

Pricing Type

Contact Vendor

Location

Belgium

Cloud Contact Center Solutions for Business

net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (I... Read more about uContact

Free Trial

NA

Pricing Type

$17.99 Per month

Location

United States

Business Communication Solutions & Software

3CX is a versatile, software-based PBX (Private Branch Exchange) solution designed to manage business communications. It supports both VoIP (Voice over Internet Protocol) and traditional phone lines. 3CX offers features like video conferencing, live chat, and mobile apps, facilitating remote communication. Its call center functionalities include call queuing, reporting, and recording. The system i... Read more about 3CX

Free Trial

More than 30 days

Pricing Type

$195 Per month

Location

United States

The efficiency of a help desk with the familiarity of email.

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Free Trial

7 Days

Pricing Type

$25 Per month

Location

United States

Chatfuel is a powerful live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a comprehensive platform for real-time communication between businesses and their customers, ensuring prompt and personalized assistance. Chatfuel features customizable chat widgets, automated greetings, and proactive chat triggers, enabling businesses to engage webs... Read more about Chatfuel

Free Trial

Available

Pricing Type

$15 Per feautre

Location

United States

ManyChat is a versatile chatbot software that enables businesses to create automated messaging experiences for customer support, lead generation, and marketing. With ManyChat, businesses can easily build bots that engage with users on platforms like Facebook Messenger, SMS, and email, providing a seamless and interactive communication channel. The software features a drag-and-drop interface, makin... Read more about ManyChat

Free Trial

NA

Pricing Type

$15 Per month

Location

United States

Call & Contact Center As A Service (CCaaS) Provider

Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions throug... Read more about Five9

Free Trial

NA

Pricing Type

$119 Per month

Location

United States

Optimize Your Workflow with Advanced Help Desk Management Software

HappyFox Help Desk is a cloud-based customer support software designed to simplify ticketing and helpdesk operations. It centralizes customer requests from various channels, including email, chat, and social media, into a unified ticketing system. HappyFox offers automated ticket sorting and assignment, which streamlines workflow and improves response time. The platform includes a self-service kno... Read more about HappyFox Help Desk

Free Trial

NA

Pricing Type

$21 Per month

Location

United States

Live Chat Customer Support Software

HappyFox Chat is a streamlined live chat software developed to enhance customer service interactions on websites. Its standout feature is the fast and responsive chat interface, which enables real-time conversations with customers, significantly improving engagement and support. HappyFox Chat integrates effortlessly with a wide range of e-commerce and CRM platforms, allowing businesses to maintain... Read more about HappyFox Chat

Free Trial

14 Days

Pricing Type

$29 Per month

Location

United States

Sarbacane is a powerful email marketing software designed to help businesses create, send, and analyze email campaigns with ease. With its drag-and-drop email editor and pre-designed templates, Sarbacane allows marketers to create visually appealing and responsive email templates that resonate with their target audience. The platform includes advanced features like email automation, A/B testing, s... Read more about Sarbacane

Free Trial

Available

Pricing Type

$69 Per feautre

Location

France

World's 1st Gmail-based Helpdesk

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

Free Trial

7 Days

Pricing Type

$19 Per month

Location

United States

Best Marketing Automation Platform

User.com is a comprehensive software platform designed to streamline business operations and enhance customer engagement. It's an all-in-one solution that combines advanced CRM (Customer Relationship Management) capabilities, marketing automation, and live chat tools. The platform excels in personalizing customer interactions, ensuring that each touchpoint is tailored and relevant. With User.com, ... Read more about User.com

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

Communications Platform You Can Fully Trust

Rocket.Chat is an open-source communication platform designed for teams and businesses. It features text chat for direct and group messaging, fostering easy communication within teams. The platform supports voice and video calls, enabling more personal interaction. File sharing is a key feature, allowing users to easily exchange documents and media. Rocket.Chat is customizable, offering options to... Read more about Rocket.Chat

Free Trial

NA

Pricing Type

$4 Per month

Location

United States

Support Solutions for Better Business Communications

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers... Read more about LiveHelpNow

Free Trial

30 Days

Pricing Type

$21 Per user

Location

United States

Shiji ReviewPro Guest Experience Platform is a survey software solution designed to help businesses in the hospitality industry collect and analyze customer feedback to enhance guest experiences. The platform allows businesses to send customized surveys to guests before, during, or after their stay, providing valuable insights into customer satisfaction. With a range of question types and template... Read more about Shiji ReviewPro Guest Experience Platform

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Community SMS Marketing Platform is an advanced live chat and SMS marketing solution designed to help businesses engage directly with their customers in real-time. The platform allows businesses to send targeted SMS campaigns, promotional offers, and updates to their customer base, while also providing a robust live chat functionality for real-time communication. With its easy-to-use interface, Co... Read more about Community SMS Marketing Platform

Free Trial

NA

Pricing Type

$49 Per month

Location

United States

Live Chat Software Buyer's Guide

Live Chat is one of the most preferred ways for customers to reach you. It gives you a more productive way of serving your customers. However, before choosing any live chat software blindly, it is imperative to spend some time analyzing its Pros and Cons in order to save yourself from future problems. But analyzing a live chat system is not that easy. Unless you know about its maximum reach, possible features, and best-buy pricing, closing a profitable deal with a vendor will be a difficult task. In this regard, this buyer’s guide will help you get answers to your questions for getting able to choose the best live chat software for the website.

» What is the meaning of live chat?

Live chat is a term used for conversations taking place between a customer/prospect and customer service representatives of a company on the company website’s chatbox. These are real-time interactions to cater to the customers’ needs and queries promptly.

» What is Live Chat Software?

Live Chat Software adds a chatting pop-up to your website that directly serves as a medium between you and your customer. It is one of the most efficient ways to engage your customers online. It comes with a number of features to serve your customers with any kind of information they want irrespective of its format i.e. files, audio, or video. There can be traditional conversations or can be more intimate conversations with audio and video chat. It comes with features to let your agents know who is who so that your customer can get personalized treatment.

» How does the Live Chat Software work?

Live Chat software helps in converting the leads into customers. It simply appears on the browser window and allows customers to directly connect with company agents by tapping into the live chat box. On the other hand, it ensures to quickly assign the customer to an agent in order to maintain a faster response rate. Needless to say, responding faster means more leads. You can also add some pre-written custom messages to help your customers when your agents are not there. The software displays important customer information such as their names, geographical locations, service record with the company etc. in order to make agents answer their queries confidently.

» Is it worth investing money in Live Chat Software?

It is not a hard fact to understand that the key to the success of any business lies in quality customer service. Your happy customers can bring more organic customers to your website by spreading good words of mouth. You can spread your customer base by anything. In this regard, one of the easiest ways to keep your customers engaged and informed is by installing live chat software in your system. It serves as a great asset to your marketing and selling strategy. Looking at all the above said benefits, investing money in a Live Chat Software could be stated as a good decision to make.

» What are the features of Live Chat Software?

Developed to provide customers with instant solutions in real-time the live chat software is equipped with a myriad of features. These features are hardwired to work together under a single software to help individual reap benefits. Hence, let’s have a short briefing on the different aspects of the software to gain a deep insight into the working of the live chat software.

› Proactive Chat Support

Many best live chat software companies are using proactive chat support in their software which allows companies to proactively chat with the users. This serves as a more feasible option as the customer would not have to search across options for contacting the customer support desk.

› Real-time Tracking

Real-time tracking helps companies to count the number of users who visited the website, the total time they spent on the chat asking about a specific product, along with their behaviour and orientation, and more. Using the data companies can change their marketing strategies to attract more customers and make engaging products.

› Chat Tools

The chat tools in the live chat software help to route customers according to their specialty and availability to avoid elongated waiting durations and ensure efficiency in the management operations. Moreover, users often rate the chat experience they had which further helps in enhancing customer support and gain a deep insight into the lacking areas.

› In-Built Responses

Previously developed responses help in cutting down the time required for thinking and replying to common questions. Almost all the best live chat software comes with preinstalled response systems which do not require user interference.

› Compliance with SmartPhones

Nowadays most people use a smartphone for browsing anything and everything. Hence, the live chat tool should also work on mobiles without any response issue.

› Offline Forms

In case if the agents are completely packed and the chat pressure is too high, then offline forms can be used to contact the customer desk. Hence, the best live chat software also comes with the option for offline forms which allows customers to fill in basic details, which can then be used to contact the customer directly.

› Ticket Slot

A new addition to various live chat systems, the ticket slot assigns a unique ticket number to each customer where the time for interaction initiation is mentioned by the side. This helps the customers to get an estimated idea in case of high chat volumes.

» What are the benefits of Live Chat Software?

The various aspects of the live chat tool have an extended number of uses which enhances the company’s productivity by streamlining the processing time. So, let’s have a look at the various uses of the live chat software.

› Lesser Waiting Time

Various reports state that the customer support provided by the live chat software out pars the call center results due to less waiting time. A number of best live chat software for the website also allows users to access other services while waiting for solutions.

› Increase Brand Value

An instant and effective customer support desk helps in improving the company’s value as customers can easily get the products they are looking for. Many studies have concluded that users prefer companies offering numerous products with good characterization or based on their problem-solving skills.

› Is Budget-Friendly

Handling customer support over phone calls can be both complex as well as time-consuming. This is because while handling a call, an agent has to listen to the grievances carefully which may otherwise put a negative impression on the company’s value. However, in live chat systems, an agent can handle more than two live chats at a single time depending upon the need of the hour. Thus, installing a live chat system is more budget-friendly than hiring a call center specialist to resolve customer issues.

› Analyzing Customer Details

The live chat software can be used to analyze the customer behaviour and orientation which can be later used for addressing customer pain points, creating lucrative offers and discounts to attract traffic. Hence, the input and chat histories can serve as an important factor to stay updated with the latest market trends as well as devise tailored products.

» Before choosing any Live Chat Software

There are some points which one should always remember before choosing a particular live chat tool over others to come with the best results. In this list, we have hand-crafted some of the most common points to help you in ensuring the best chat experience for your customers as well as the company.

› Understanding the Company’s needs

While choosing the best live chat software, the most important thing one needs to do is to note down the company needs. This helps in streamlining the choice making process by narrowing down the list based on your software choices.

› Number of Users

Apart from the facilities and tools provided in a live chat system, the total number of users who will be using the software is also a major factor which should not be overlooked. If you have a rough idea on the number of users of the software, you can avoid any future headaches.

› Decide if it is actually required or not

Although implementing a live chat software can be pretty overwhelming due to its benefits, it is not always necessary. The benefits of live chat tools are best suited for medium and large-sized organizations which require constant customer interaction in their day to day activities. Therefore, run the pros and cons. If the latter precedes the former then it’s better to give it a go.

» How to choose an ideal Live Chat Software?

The task of choosing the Best Live Chat Software for a website among the heaps of others can be a very intimidating affair for anyone and everyone. Loaded with different facilities and tools, separating them often takes a lot of time and hard work. Hence, here we will discuss some of the tips and tricks which can be used to choose good live chat software. So, let’s have a look at them.

› Cloud-based platform

It becomes very necessary for the companies to remain updated on a daily basis to be able to provide customized solutions fitting customers’ needs. Moreover, a cloud-based platform provides mobile accessibility which can be used to access the software’s performance from anywhere at any time.

› User-Friendly Interface

A live chat system which allows anyone and everyone to use it has more subscribers than a complicated one. This is because a user-friendly interface does not need any prior technical knowledge. Moreover, it also allows the hiring company to make changes as desired such as changing the language, styles, colours, fonts, and even let’s personalize the company’s brand logo.

› Compliance with Existing Tools

If the live chat software you are hiring supports your other third-party business tools, then it is definitely an add-on. This saves you from the tedious work of again searching compatible tools and software to the live chat tool.

› Security and Recovery

Every single information of a company is very precious which makes them an easy target to data breaches leading to exposure of crucial information. Hence while looking for a good live chat software one must look for the one providing promising security patches such as activated firewall, two-factor authentication, etc. Moreover, the software should also allow easy backup and recovery options in case the data is deleted.

› Pricing

Pricing of a live chat system is also equally important as the software itself. Depending on the facilities and tools provided, the pricing plan varies from software to software. Go for something that best compliments your budget and promises the best return on your investment.

› Reviews

The reviews left by previous customers who have already used the software also help analyze the actual services offered and their quality, before actually completing a trial with them. You can find a number of reviews listing websites. In case you doubt them to be inorganic, ask for peer advice.

» Questions to ask a vendor when buying Best Live Chat Software

1. How long will the installation process take?
2. Does the product offer integration with other organizational software and applications?
3. Is the live chat interface easy to move around?
4. Is the system scalable to fulfill the growing volume and future requirements?
5. What type of support do you offer? Is there any regular maintenance cycle?
6. How often would the software get fixes and releases?
7. Is the software platform-independent?
8. Can it run equally well on mobile devices, or are there any restrictions?
9. How rapid is the software’s on-the-go functionality?
10. Does the software come with reporting tools?
11. Do you offer personalization, and at what level? If yes, will you be charging extra for it?
12. What are your security standards?
13. Is the solution an on-cloud one or I can host it on-premise?
14. Are there any terms of service I must know?
15. Can I use this live chat system on more than one portals/websites?

» How Much Does Live Chat Software Cost?

As discussed above, the pricing of a live chat system mainly depends upon the number of facilities and tools available, the total number of users using the software, the duration for which it has been hired, and more. While the lowest hiring price of the software can be as low as $7/month, the highest price can go up to a high of $399/month. Many software companies are also coming up with a pay-as-you-go facility which allows users to implement newer facilities and tools as required after paying a basic fee for the software. However, it is highly advised to always start with the free version of the software before clicking on the premium plan. This is because using the free version can let one gain a deep insight into the quality of the services provided.

» Conclusion

Now that you have fully understood about Live Chat Software, it will be easy for you to choose the best one for your website. However, it is imperative to note that you shouldn't go for any software after receiving a couple of warm offers from vendors against your RFP. Critically analyze each software and ask the vendor for clarifications wherever you feel messy. Start with a trial version and see what it has to offer. If the software truly stands on what it promises, go for it else give it a go.

Frequently Asked Questions

Live Chat Software allows businesses to engage website visitors and customers in real-time through a chat widget, improving support response times and user experience.

It helps resolve queries instantly, increases customer satisfaction, reduces support costs, and boosts lead generation and conversion rates.

Key features include real-time messaging, chat routing, offline messaging, chat history, chatbot integration, analytics, and multi-language support.

Consider ease of use, customization options, mobile compatibility, integrations (with CRM or helpdesk tools), automation, and analytics capabilities.

It enables faster responses, supports 24/7 engagement with bots, personalizes conversations, and resolves issues before they escalate—improving overall satisfaction.

Choose based on your team size, traffic volume, support needs (human vs. AI), integrations, and whether you require features like file sharing or proactive triggers.

Cloud-based solutions offer quick setup and flexibility, while on-premise options provide more control and data privacy for regulated industries.

Look for support for unlimited users or chats, automation tools, multi-site deployment, and role-based access as your business expands.

Compare chatbot support, file sharing, canned responses, agent dashboards, customization options, reporting tools, and third-party app integrations.

Absolutely. It reduces phone support dependency, shortens resolution time, and allows agents to handle multiple conversations simultaneously.

Most cloud-based tools can be set up in minutes with a simple code snippet or plugin installation. Custom workflows may take a few hours to configure.

eCommerce stores, SaaS providers, online service platforms, healthcare portals, financial institutions, and educational websites all benefit from faster engagement and customer satisfaction.

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