Best Live Chat Software

Live Chat Software is your one-stop solution for reaching out to your customers’ queries almost instantly. Don’t keep your customers in the dark about a new update or a fixed bug with live chat software’s proactive chat boxes that are built-in with canned messages. The feature allows you to save time by reusing messages in a subsequent chat session. The software tracks visitor feedback on the chat with your agents to throw light on the possible loopholes. When the chat volume rises, chat-routing tools generate prompt responses that facilitate the agent to transfer chats to other available operators or agents. It controls access to chat histories and conversations with advanced data security tools. The software offers excellent visitor tracking features that give a deeper insight into their overall activity and dwell time and help to schedule chat sessions with recurring visitors, thereby increasing conversion rates. The user-friendly software easily integrates with your entire business toolkit, which helps you make data-driven decisions without breaking a sweat. To capture leads and reduce bounce rates, here is a list of the best live chat software for your digital showrooms.

  • 4.7 avg. rating from 06 reviews

Last Updated: October 01, 2025

701 Software

List of Best Live Chat Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Transfers/Routing

Document Storage

Mobile Access

Search/Filter

Single Sign On

Support Ticket Management

Screen Sharing

Reporting/Analytics

Proactive Chat

Auto-Responders

Multi-Channel Communication

Real Time Notifications

Offline Form

Collaboration Tools

CRM

Interaction Tracking

Transcripts/Chat History

Contact Management

Geotargeting

Chat/Messaging

File Sharing

Canned Responses

Email Management

Surveys & Feedback

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Live Chat Software that is:

Glassix is a robust customer communications management (CCM) software designed to help businesses manage and streamline their customer interactions across multiple channels. It offers an integrated solution for handling communications through email, SMS, chat, social media, and voice, providing businesses with a unified platform for engaging with their customers. Glassix’s powerful automation to... Read more about Glassix

Free Trial

NA

Pricing Type

$49 Per user

Location

Israel

AI Chatbot is an intelligent chatbot software solution that assists businesses in automating customer interactions and improving response times through artificial intelligence. With natural language processing capabilities, AI Chatbot can understand and respond to customer queries accurately, enhancing the quality of customer support. The software supports multi-channel communication, allowing bus... Read more about AI Chatbot

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

Simple Customer Support Software for Teams

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Free Trial

30 Days

Pricing Type

$9 Per month

Location

Slovakia

Remote IT support software as tough as you are

LogMeIn Rescue is a powerful remote IT support software designed to provide instant, secure, and trouble-free connections to devices anywhere in the world. Its strength lies in its ability to quickly and remotely diagnose and solve issues on various devices like computers, smartphones, and tablets. This makes it invaluable for support teams. A key feature is its intuitive interface that simplifies... Read more about LogMeIn Rescue

Free Trial

14 Days

Pricing Type

$108.25 Per month

Location

United States

iAdvize is an advanced conversational marketing platform software designed to help businesses engage with customers through real-time messaging and personalized interactions. The platform offers tools for managing live chat, chatbot interactions, and social messaging, ensuring that businesses can provide timely and relevant customer support. iAdvize integrates with customer relationship management... Read more about iAdvize

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

Comapi is a dynamic live chat software solution that enhances customer communication and support. Designed to meet the needs of modern businesses, Comapi allows organizations to engage with customers in real-time through chat, ensuring prompt responses to inquiries. The platform is easy to integrate into existing websites and applications, providing a seamless experience for both customers and sup... Read more about Comapi

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Amelia is an advanced Conversational AI Platform Software designed to enhance customer interactions through intelligent, automated communication. It offers a comprehensive platform for building and deploying chatbots and virtual assistants that can engage users in natural conversations across various channels. Amelia utilizes advanced natural language processing (NLP) and machine learning algorith... Read more about Amelia

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

WikiPro is an advanced payment processing software designed to simplify and secure financial transactions for businesses. With WikiPro, organizations can accept payments from multiple channels, including credit cards, ACH transfers, and mobile wallets. The software features robust security protocols, ensuring that all transactions are encrypted and compliant with industry standards like PCI DSS. W... Read more about WikiPro

Free Trial

Available

Pricing Type

$50 Per month

Location

United States

HelpCenter is a comprehensive help desk software solution designed to streamline customer support and enhance the overall service experience. The platform offers a centralized ticketing system that enables businesses to efficiently manage customer inquiries, track issues, and resolve problems quickly. HelpCenter’s user-friendly interface allows support agents to prioritize tickets, collaborate w... Read more about HelpCenter

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Leading Review Management & Messaging Platform for Local Businesses

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Turn leads into revenue and keep customers satisfied

Landbot is an innovative software tool developed to create interactive chatbots without needing coding skills. Its intuitive, drag-and-drop interface allows users to easily design chatbots for websites, WhatsApp, or Facebook Messenger. Landbot stands out for its versatility, enabling personalized conversations and automating responses to enhance user engagement. It integrates seamlessly with vario... Read more about Landbot

Free Trial

Available

Pricing Type

$40 Per month

Location

Spain

Live Chat Software for Websites and Messaging Apps

Userlike stands out as a versatile and user-friendly live chat software ideal for enhancing customer communication. Its standout feature is the seamless integration with websites and messaging apps, facilitating real-time interactions with clients. Userlike offers unique customization options, allowing businesses to tailor chat windows to their brand identity. The software includes an intuitive da... Read more about Userlike

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

Video SDK is a Cloud Communication Platform Software designed to help businesses integrate live video capabilities into their applications and websites. The platform provides APIs and SDKs that enable developers to easily add video calling, conferencing, and streaming features to their products. Video SDK supports high-quality video and audio, ensuring smooth communication for users in various env... Read more about Video sdk

Free Trial

Available

Pricing Type

$3 Per month

Location

India

Nuacem AI is a conversational AI platform that leverages cutting-edge machine learning and natural language processing (NLP) technologies to power intelligent virtual assistants and chatbots. The software is designed to automate customer interactions, streamline communication processes, and provide personalized experiences across multiple channels, such as websites, mobile apps, and social media p... Read more about Nuacem AI

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Pexip Secure Collaboration is a remote work software solution designed to facilitate secure and efficient communication for distributed teams. The platform provides high-quality video conferencing, instant messaging, and screen sharing capabilities to enhance collaboration between remote workers, clients, and partners. Pexip Secure Collaboration focuses on security, offering end-to-end encryption ... Read more about Pexip Secure collaboration

Free Trial

NA

Pricing Type

Contact Vendor

Location

Norway

Moneypenny is an advanced Live Chat Software designed to enhance customer service and support for businesses across various industries. The platform offers a comprehensive suite of tools for real-time communication, enabling businesses to engage with their customers instantly and efficiently. Features include customizable chat widgets, automated chatbots, and proactive chat invitations, ensuring t... Read more about Moneypenny

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Zenvia Conversion is a customer communications management software that enables businesses to optimize and automate interactions with customers across various channels. The platform supports multiple communication channels, including SMS, email, WhatsApp, and voice, allowing businesses to engage customers in real-time through their preferred medium. Zenvia Conversion’s intuitive interface makes ... Read more about Zenvia Conversion

Free Trial

NA

Pricing Type

$0 Per month

Location

Brazil

Ignite Customer Engagement

Text Request is a comprehensive SMS messaging platform designed to streamline and enhance business communications. It enables organizations to send and receive text messages efficiently, using their existing business phone numbers. This feature enables direct and immediate communication with customers, clients, or team members, without the need for additional hardware or phone numbers. Text Reques... Read more about Text Request

Free Trial

30 Days

Pricing Type

$59 Per month

Location

United States

#1 Business Messaging Platform For Startups & SMBs

Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its user-friendly interface, helping teams respond to customer inquiries quickly and efficiently. Key features include real-tim... Read more about Crisp

Free Trial

14 Days

Pricing Type

$25 Per month

Location

France

Best, easy, powerful yet affordable Customer Relationship Management (CRM) with sales and marketing automation for small businesses.

Agile CRM is a cloud-based customer relationship management software that integrates sales, marketing, and service functionalities. It offers contact management to organize customer data. Sales tracking tools help monitor deals and stages. With Agile CRM, users can automate marketing tasks like emails and social media campaigns. The software includes a telephony feature for customer calls within t... Read more about Agile CRM

Free Trial

NA

Pricing Type

$8.99 Per month

Location

United States

Rasa is an advanced Live Chat Software designed to enhance customer support and engagement through real-time communication. It offers a comprehensive platform for managing live chat interactions, enabling businesses to connect with customers instantly and address their inquiries effectively. Rasa provides robust tools for chat management, allowing support teams to monitor conversations, assign tic... Read more about Rasa

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

Free Trial

NA

Pricing Type

Contact Vendor

Location

Brazil

Zenvia is a customer communications management software designed to enhance interactions across multiple channels. With its omnichannel capabilities, Zenvia enables businesses to engage customers via messaging platforms, SMS, email, and social media, all within a single platform. The software’s automation tools allow companies to create personalized customer journeys, ensuring timely responses a... Read more about Zenvia

Free Trial

NA

Pricing Type

Contact Vendor

Location

Brazil

Chatroll is a dynamic live chat software designed to enhance customer engagement and support for businesses of all sizes. By providing a real-time communication platform, Chatroll enables organizations to interact with their website visitors instantly, addressing inquiries, resolving issues, and guiding customers through their purchasing journey with ease and efficiency. The software features an i... Read more about Chatroll

Free Trial

NA

Pricing Type

$19 Per feautre

Location

United States

Everyday Toolkit is an intuitive live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers real-time communication tools that allow companies to interact with website visitors, answer inquiries, and provide instant assistance. Everyday Toolkit features customizable chat widgets, automated responses, and proactive chat triggers, ensuring that cust... Read more about Everyday Toolkit

Free Trial

Available

Pricing Type

$0.2 Per feautre

Location

United Kingdom

Live Chat Software Buyer's Guide

Live Chat is one of the most preferred ways for customers to reach you. It gives you a more productive way of serving your customers. However, before choosing any live chat software blindly, it is imperative to spend some time analyzing its Pros and Cons in order to save yourself from future problems. But analyzing a live chat system is not that easy. Unless you know about its maximum reach, possible features, and best-buy pricing, closing a profitable deal with a vendor will be a difficult task. In this regard, this buyer’s guide will help you get answers to your questions for getting able to choose the best live chat software for the website.

» What is the meaning of live chat?

Live chat is a term used for conversations taking place between a customer/prospect and customer service representatives of a company on the company website’s chatbox. These are real-time interactions to cater to the customers’ needs and queries promptly.

» What is Live Chat Software?

Live Chat Software adds a chatting pop-up to your website that directly serves as a medium between you and your customer. It is one of the most efficient ways to engage your customers online. It comes with a number of features to serve your customers with any kind of information they want irrespective of its format i.e. files, audio, or video. There can be traditional conversations or can be more intimate conversations with audio and video chat. It comes with features to let your agents know who is who so that your customer can get personalized treatment.

» How does the Live Chat Software work?

Live Chat software helps in converting the leads into customers. It simply appears on the browser window and allows customers to directly connect with company agents by tapping into the live chat box. On the other hand, it ensures to quickly assign the customer to an agent in order to maintain a faster response rate. Needless to say, responding faster means more leads. You can also add some pre-written custom messages to help your customers when your agents are not there. The software displays important customer information such as their names, geographical locations, service record with the company etc. in order to make agents answer their queries confidently.

» Is it worth investing money in Live Chat Software?

It is not a hard fact to understand that the key to the success of any business lies in quality customer service. Your happy customers can bring more organic customers to your website by spreading good words of mouth. You can spread your customer base by anything. In this regard, one of the easiest ways to keep your customers engaged and informed is by installing live chat software in your system. It serves as a great asset to your marketing and selling strategy. Looking at all the above said benefits, investing money in a Live Chat Software could be stated as a good decision to make.

» What are the features of Live Chat Software?

Developed to provide customers with instant solutions in real-time the live chat software is equipped with a myriad of features. These features are hardwired to work together under a single software to help individual reap benefits. Hence, let’s have a short briefing on the different aspects of the software to gain a deep insight into the working of the live chat software.

› Proactive Chat Support

Many best live chat software companies are using proactive chat support in their software which allows companies to proactively chat with the users. This serves as a more feasible option as the customer would not have to search across options for contacting the customer support desk.

› Real-time Tracking

Real-time tracking helps companies to count the number of users who visited the website, the total time they spent on the chat asking about a specific product, along with their behaviour and orientation, and more. Using the data companies can change their marketing strategies to attract more customers and make engaging products.

› Chat Tools

The chat tools in the live chat software help to route customers according to their specialty and availability to avoid elongated waiting durations and ensure efficiency in the management operations. Moreover, users often rate the chat experience they had which further helps in enhancing customer support and gain a deep insight into the lacking areas.

› In-Built Responses

Previously developed responses help in cutting down the time required for thinking and replying to common questions. Almost all the best live chat software comes with preinstalled response systems which do not require user interference.

› Compliance with SmartPhones

Nowadays most people use a smartphone for browsing anything and everything. Hence, the live chat tool should also work on mobiles without any response issue.

› Offline Forms

In case if the agents are completely packed and the chat pressure is too high, then offline forms can be used to contact the customer desk. Hence, the best live chat software also comes with the option for offline forms which allows customers to fill in basic details, which can then be used to contact the customer directly.

› Ticket Slot

A new addition to various live chat systems, the ticket slot assigns a unique ticket number to each customer where the time for interaction initiation is mentioned by the side. This helps the customers to get an estimated idea in case of high chat volumes.

» What are the benefits of Live Chat Software?

The various aspects of the live chat tool have an extended number of uses which enhances the company’s productivity by streamlining the processing time. So, let’s have a look at the various uses of the live chat software.

› Lesser Waiting Time

Various reports state that the customer support provided by the live chat software out pars the call center results due to less waiting time. A number of best live chat software for the website also allows users to access other services while waiting for solutions.

› Increase Brand Value

An instant and effective customer support desk helps in improving the company’s value as customers can easily get the products they are looking for. Many studies have concluded that users prefer companies offering numerous products with good characterization or based on their problem-solving skills.

› Is Budget-Friendly

Handling customer support over phone calls can be both complex as well as time-consuming. This is because while handling a call, an agent has to listen to the grievances carefully which may otherwise put a negative impression on the company’s value. However, in live chat systems, an agent can handle more than two live chats at a single time depending upon the need of the hour. Thus, installing a live chat system is more budget-friendly than hiring a call center specialist to resolve customer issues.

› Analyzing Customer Details

The live chat software can be used to analyze the customer behaviour and orientation which can be later used for addressing customer pain points, creating lucrative offers and discounts to attract traffic. Hence, the input and chat histories can serve as an important factor to stay updated with the latest market trends as well as devise tailored products.

» Before choosing any Live Chat Software

There are some points which one should always remember before choosing a particular live chat tool over others to come with the best results. In this list, we have hand-crafted some of the most common points to help you in ensuring the best chat experience for your customers as well as the company.

› Understanding the Company’s needs

While choosing the best live chat software, the most important thing one needs to do is to note down the company needs. This helps in streamlining the choice making process by narrowing down the list based on your software choices.

› Number of Users

Apart from the facilities and tools provided in a live chat system, the total number of users who will be using the software is also a major factor which should not be overlooked. If you have a rough idea on the number of users of the software, you can avoid any future headaches.

› Decide if it is actually required or not

Although implementing a live chat software can be pretty overwhelming due to its benefits, it is not always necessary. The benefits of live chat tools are best suited for medium and large-sized organizations which require constant customer interaction in their day to day activities. Therefore, run the pros and cons. If the latter precedes the former then it’s better to give it a go.

» How to choose an ideal Live Chat Software?

The task of choosing the Best Live Chat Software for a website among the heaps of others can be a very intimidating affair for anyone and everyone. Loaded with different facilities and tools, separating them often takes a lot of time and hard work. Hence, here we will discuss some of the tips and tricks which can be used to choose good live chat software. So, let’s have a look at them.

› Cloud-based platform

It becomes very necessary for the companies to remain updated on a daily basis to be able to provide customized solutions fitting customers’ needs. Moreover, a cloud-based platform provides mobile accessibility which can be used to access the software’s performance from anywhere at any time.

› User-Friendly Interface

A live chat system which allows anyone and everyone to use it has more subscribers than a complicated one. This is because a user-friendly interface does not need any prior technical knowledge. Moreover, it also allows the hiring company to make changes as desired such as changing the language, styles, colours, fonts, and even let’s personalize the company’s brand logo.

› Compliance with Existing Tools

If the live chat software you are hiring supports your other third-party business tools, then it is definitely an add-on. This saves you from the tedious work of again searching compatible tools and software to the live chat tool.

› Security and Recovery

Every single information of a company is very precious which makes them an easy target to data breaches leading to exposure of crucial information. Hence while looking for a good live chat software one must look for the one providing promising security patches such as activated firewall, two-factor authentication, etc. Moreover, the software should also allow easy backup and recovery options in case the data is deleted.

› Pricing

Pricing of a live chat system is also equally important as the software itself. Depending on the facilities and tools provided, the pricing plan varies from software to software. Go for something that best compliments your budget and promises the best return on your investment.

› Reviews

The reviews left by previous customers who have already used the software also help analyze the actual services offered and their quality, before actually completing a trial with them. You can find a number of reviews listing websites. In case you doubt them to be inorganic, ask for peer advice.

» Questions to ask a vendor when buying Best Live Chat Software

1. How long will the installation process take?
2. Does the product offer integration with other organizational software and applications?
3. Is the live chat interface easy to move around?
4. Is the system scalable to fulfill the growing volume and future requirements?
5. What type of support do you offer? Is there any regular maintenance cycle?
6. How often would the software get fixes and releases?
7. Is the software platform-independent?
8. Can it run equally well on mobile devices, or are there any restrictions?
9. How rapid is the software’s on-the-go functionality?
10. Does the software come with reporting tools?
11. Do you offer personalization, and at what level? If yes, will you be charging extra for it?
12. What are your security standards?
13. Is the solution an on-cloud one or I can host it on-premise?
14. Are there any terms of service I must know?
15. Can I use this live chat system on more than one portals/websites?

» How Much Does Live Chat Software Cost?

As discussed above, the pricing of a live chat system mainly depends upon the number of facilities and tools available, the total number of users using the software, the duration for which it has been hired, and more. While the lowest hiring price of the software can be as low as $7/month, the highest price can go up to a high of $399/month. Many software companies are also coming up with a pay-as-you-go facility which allows users to implement newer facilities and tools as required after paying a basic fee for the software. However, it is highly advised to always start with the free version of the software before clicking on the premium plan. This is because using the free version can let one gain a deep insight into the quality of the services provided.

» Conclusion

Now that you have fully understood about Live Chat Software, it will be easy for you to choose the best one for your website. However, it is imperative to note that you shouldn't go for any software after receiving a couple of warm offers from vendors against your RFP. Critically analyze each software and ask the vendor for clarifications wherever you feel messy. Start with a trial version and see what it has to offer. If the software truly stands on what it promises, go for it else give it a go.

Frequently Asked Questions

Live Chat Software allows businesses to engage website visitors and customers in real-time through a chat widget, improving support response times and user experience.

It helps resolve queries instantly, increases customer satisfaction, reduces support costs, and boosts lead generation and conversion rates.

Key features include real-time messaging, chat routing, offline messaging, chat history, chatbot integration, analytics, and multi-language support.

Consider ease of use, customization options, mobile compatibility, integrations (with CRM or helpdesk tools), automation, and analytics capabilities.

It enables faster responses, supports 24/7 engagement with bots, personalizes conversations, and resolves issues before they escalate—improving overall satisfaction.

Choose based on your team size, traffic volume, support needs (human vs. AI), integrations, and whether you require features like file sharing or proactive triggers.

Cloud-based solutions offer quick setup and flexibility, while on-premise options provide more control and data privacy for regulated industries.

Look for support for unlimited users or chats, automation tools, multi-site deployment, and role-based access as your business expands.

Compare chatbot support, file sharing, canned responses, agent dashboards, customization options, reporting tools, and third-party app integrations.

Absolutely. It reduces phone support dependency, shortens resolution time, and allows agents to handle multiple conversations simultaneously.

Most cloud-based tools can be set up in minutes with a simple code snippet or plugin installation. Custom workflows may take a few hours to configure.

eCommerce stores, SaaS providers, online service platforms, healthcare portals, financial institutions, and educational websites all benefit from faster engagement and customer satisfaction.

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