Best Live Chat Software

Live Chat Software is your one-stop solution for reaching out to your customers’ queries almost instantly. Don’t keep your customers in the dark about a new update or a fixed bug with live chat software’s proactive chat boxes that are built-in with canned messages. The feature allows you to save time by reusing messages in a subsequent chat session. The software tracks visitor feedback on the chat with your agents to throw light on the possible loopholes. When the chat volume rises, chat-routing tools generate prompt responses that facilitate the agent to transfer chats to other available operators or agents. It controls access to chat histories and conversations with advanced data security tools. The software offers excellent visitor tracking features that give a deeper insight into their overall activity and dwell time and help to schedule chat sessions with recurring visitors, thereby increasing conversion rates. The user-friendly software easily integrates with your entire business toolkit, which helps you make data-driven decisions without breaking a sweat. To capture leads and reduce bounce rates, here is a list of the best live chat software for your digital showrooms.

  • 4.7 avg. rating from 06 reviews

Last Updated: October 01, 2025

701 Software

List of Best Live Chat Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Transfers/Routing

Document Storage

Mobile Access

Search/Filter

Single Sign On

Support Ticket Management

Screen Sharing

Reporting/Analytics

Proactive Chat

Auto-Responders

Multi-Channel Communication

Real Time Notifications

Offline Form

Collaboration Tools

CRM

Interaction Tracking

Transcripts/Chat History

Contact Management

Geotargeting

Chat/Messaging

File Sharing

Canned Responses

Email Management

Surveys & Feedback

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Live Chat Software that is:

HelpOnClick is an advanced help desk software designed to enhance customer support and streamline issue resolution processes for organizations. With its intuitive interface, HelpOnClick enables users to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform offers robust reporting and analytics features, allowing businesses to monitor support perf... Read more about HelpOnClick

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Vivocha is an advanced call center software designed to enhance customer engagement and streamline communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across various channels, including voice, chat, and video. Users can easily set up and manage virtual call centers, enabling agents to assist customers in real-time, regard... Read more about Vivocha

Free Trial

Available

Pricing Type

$52 Per user

Location

Italy

Mediktor is an advanced live chat software specifically designed for healthcare providers to enhance patient engagement and support. This innovative platform utilizes artificial intelligence to deliver instant medical advice and triage support, ensuring patients receive timely information about their health concerns. Mediktor’s user-friendly interface allows patients to interact seamlessly throu... Read more about Mediktor

Free Trial

NA

Pricing Type

$7 Per user

Location

Spain

Aivo is an innovative Artificial Intelligence Software designed to revolutionize customer service through intelligent, automated interactions. It offers a comprehensive platform for creating and deploying AI-powered chatbots and virtual assistants that provide personalized support across multiple channels, including websites, messaging apps, and social media. Aivo utilizes advanced natural languag... Read more about Aivo

Free Trial

Available

Pricing Type

$240 Per user

Location

Argentina

Liberty Converse is a call center software solution designed to improve customer support and enhance communication. The platform offers a range of features for managing inbound and outbound calls, including automatic call routing, call queuing, and interactive voice response (IVR). Liberty Converse enables call centers to prioritize customer needs efficiently, ensuring that each call is handled pr... Read more about Liberty Converse

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Finn AI is a live chat software powered by artificial intelligence, designed to help financial institutions engage customers, answer inquiries, and provide personalized support. The platform provides tools for automating responses, routing queries, and managing chatbot interactions, ensuring a smooth customer experience. Finn AI’s analytics offer insights into customer satisfaction, response acc... Read more about Finn AI

Free Trial

NA

Pricing Type

$1000 Per user

Location

Canada

Leadster is an innovative conversational marketing platform that helps businesses engage customers in real-time conversations, enhancing lead generation and customer service. This software provides a user-friendly interface that allows organizations to create and manage chatbots and live chat functionalities seamlessly. With Leadster, businesses can interact with website visitors, answer inquiries... Read more about Leadster

Free Trial

Available

Pricing Type

$0 Per month

Location

Brazil

Luma Virtual Agent is an advanced live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a seamless platform for real-time communication, allowing businesses to interact with their website visitors instantly and efficiently. Luma Virtual Agent's intuitive interface includes features such as automated chatbots, personalized greetings, and proac... Read more about Luma Virtual Agent

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ControlHippo is a customer communications management software designed to help businesses deliver personalized, consistent, and timely communications across multiple channels. The platform offers tools for managing customer interactions via email, SMS, social media, and live chat, providing a unified view of customer communications. ControlHippo includes features for automating responses, segmenti... Read more about ControlHippo

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

StartADAM is a live chat software designed to enhance real-time communication between businesses and their customers. This intuitive platform enables businesses to engage with customers directly on their website or app, offering immediate responses to inquiries, support issues, or product questions. StartADAM allows customer support teams to manage multiple chat conversations simultaneously, impro... Read more about StartADAM

Free Trial

Available

Pricing Type

$41.97 Per month

Location

United States

alive5 is an intuitive SMS marketing software that allows businesses to engage with customers through targeted text message campaigns. The platform simplifies the process of creating, sending, and tracking SMS marketing campaigns, enabling businesses to reach their audience instantly on the device most people use daily—their mobile phone. With alive5, users can create personalized and automated ... Read more about alive5

Free Trial

NA

Pricing Type

$10 Per month

Location

United States

AI-Powered Support Automation Platform

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity

Free Trial

NA

Pricing Type

$49 Per month

Location

United States

Live chat, chat bots, email & social messaging for business.

Chatra is an innovative live chat software developed to boost customer engagement and support. Its standout feature is the ease with which it integrates into any website, providing immediate communication with website visitors. Chatra sets itself apart with its real-time typing view, allowing agents to see what customers are typing before they send the message, enabling quicker and more accurate r... Read more about Chatra

Free Trial

7 Days

Pricing Type

$17 Per month

Location

United States

Customer Experience and Online Reputation for Local Business

Broadly is a user-friendly software tool developed to enhance the online presence and reputation of small businesses. Its primary focus is on streamlining the process of gathering and managing online reviews, a key factor in attracting new customers. Broadly enables automated requests for customer feedback, making it easier to collect reviews across multiple platforms like Google and Facebook. The... Read more about Broadly

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

The Best Business Text Messaging Software

Avochato is an innovative software that excels in streamlining customer communication via text messaging. Designed with businesses in mind, it offers a powerful platform for sending, receiving, and managing SMS and MMS messages. What makes Avochato stand out is its ease of integration with popular CRM systems, enhancing customer relationship management. The software is incredibly user-friendly, ma... Read more about Avochato

Free Trial

14 Days

Pricing Type

$19 Per month

Location

United States

LiveOps is a leading call center software designed to empower organizations with a flexible and scalable solution for customer engagement. This innovative platform enables businesses to manage customer interactions across various channels, including voice, chat, and email, providing a seamless experience for both agents and customers. With its cloud-based architecture, LiveOps allows companies to ... Read more about LiveOps

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Verloop is a sophisticated live chat software designed to enhance customer engagement and support across digital platforms. This platform offers a comprehensive suite of tools for managing realtime conversations, automating responses, and analyzing customer interactions. With its intuitive interface, businesses can easily integrate live chat functionality into their websites and applications, enab... Read more about Verloop

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Dexter is an innovative live chat software designed to enhance customer support and engagement for businesses of all sizes. This comprehensive platform offers a suite of tools that facilitate real-time communication between organizations and their customers, ensuring that inquiries are addressed promptly and effectively. Dexter’s user-friendly interface allows support teams to manage multiple ch... Read more about Dexter

Free Trial

Available

Pricing Type

$5 Per feautre

Location

United States

Avaamo is a cutting-edge Artificial Intelligence Software designed to help organizations leverage AI and machine learning to automate processes and enhance customer interactions. It offers a comprehensive platform for developing intelligent applications that can understand and respond to user needs in real-time. Avaamo provides robust tools for natural language processing, data analytics, and mach... Read more about Avaamo

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Onlim is a cutting-edge live chat software designed to enhance customer support and engagement for businesses across various industries. This platform enables organizations to connect with customers in real-time, providing instant assistance and answers to inquiries, which can significantly improve customer satisfaction and retention rates. Onlim offers a user-friendly interface that allows agents... Read more about Onlim

Free Trial

Available

Pricing Type

Contact Vendor

Location

Austria

Callbridge is a reliable audio conferencing software designed to facilitate seamless communication for businesses of all sizes. This platform offers high-quality audio connections, ensuring clear communication during meetings and discussions. Users can easily set up conference calls, manage participants, and share screens for collaborative discussions. Callbridge supports integration with various ... Read more about Callbridge

Free Trial

Available

Pricing Type

$14.99 Per feautre

Location

United States

Leadoo is a powerful Lead Generation Software designed to help businesses capture, qualify, and nurture leads effectively. It uses intelligent automation to engage website visitors through personalized chatbots, forms, and pop-ups, encouraging higher conversion rates. Leadoo allows users to integrate lead capture tools with CRM systems and email marketing platforms, ensuring smooth data flow and s... Read more about Leadoo

Free Trial

NA

Pricing Type

$599 Per month

Location

Finland

iotum is a telemedicine software that enables healthcare professionals to conduct remote consultations with patients via video calls and messaging. With iotum, medical providers can offer virtual care to patients who may not be able to visit the clinic in person, ensuring that care is accessible and convenient. The platform includes features for scheduling appointments, secure messaging, and patie... Read more about iotum

Free Trial

Available

Pricing Type

$14.99 Per user

Location

United States

Sonetel is a live chat software designed to help businesses engage with customers in real-time, providing support and increasing conversion rates. The platform allows businesses to integrate live chat functionality into their websites, enabling customers to reach out for immediate assistance. Sonetel includes features like automated greetings, customizable chat windows, and multi-language support,... Read more about Sonetel

Free Trial

NA

Pricing Type

Contact Vendor

Location

Sweden

Marigold Engage+ is a powerful email marketing software designed to help businesses create, manage, and optimize effective email campaigns. This platform provides a comprehensive suite of tools that streamline the email marketing process, allowing users to craft engaging content, segment their audience, and track campaign performance. With Marigold Engage+, marketers can easily design visually app... Read more about Marigold Engage+

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Live Chat Software Buyer's Guide

Live Chat is one of the most preferred ways for customers to reach you. It gives you a more productive way of serving your customers. However, before choosing any live chat software blindly, it is imperative to spend some time analyzing its Pros and Cons in order to save yourself from future problems. But analyzing a live chat system is not that easy. Unless you know about its maximum reach, possible features, and best-buy pricing, closing a profitable deal with a vendor will be a difficult task. In this regard, this buyer’s guide will help you get answers to your questions for getting able to choose the best live chat software for the website.

» What is the meaning of live chat?

Live chat is a term used for conversations taking place between a customer/prospect and customer service representatives of a company on the company website’s chatbox. These are real-time interactions to cater to the customers’ needs and queries promptly.

» What is Live Chat Software?

Live Chat Software adds a chatting pop-up to your website that directly serves as a medium between you and your customer. It is one of the most efficient ways to engage your customers online. It comes with a number of features to serve your customers with any kind of information they want irrespective of its format i.e. files, audio, or video. There can be traditional conversations or can be more intimate conversations with audio and video chat. It comes with features to let your agents know who is who so that your customer can get personalized treatment.

» How does the Live Chat Software work?

Live Chat software helps in converting the leads into customers. It simply appears on the browser window and allows customers to directly connect with company agents by tapping into the live chat box. On the other hand, it ensures to quickly assign the customer to an agent in order to maintain a faster response rate. Needless to say, responding faster means more leads. You can also add some pre-written custom messages to help your customers when your agents are not there. The software displays important customer information such as their names, geographical locations, service record with the company etc. in order to make agents answer their queries confidently.

» Is it worth investing money in Live Chat Software?

It is not a hard fact to understand that the key to the success of any business lies in quality customer service. Your happy customers can bring more organic customers to your website by spreading good words of mouth. You can spread your customer base by anything. In this regard, one of the easiest ways to keep your customers engaged and informed is by installing live chat software in your system. It serves as a great asset to your marketing and selling strategy. Looking at all the above said benefits, investing money in a Live Chat Software could be stated as a good decision to make.

» What are the features of Live Chat Software?

Developed to provide customers with instant solutions in real-time the live chat software is equipped with a myriad of features. These features are hardwired to work together under a single software to help individual reap benefits. Hence, let’s have a short briefing on the different aspects of the software to gain a deep insight into the working of the live chat software.

› Proactive Chat Support

Many best live chat software companies are using proactive chat support in their software which allows companies to proactively chat with the users. This serves as a more feasible option as the customer would not have to search across options for contacting the customer support desk.

› Real-time Tracking

Real-time tracking helps companies to count the number of users who visited the website, the total time they spent on the chat asking about a specific product, along with their behaviour and orientation, and more. Using the data companies can change their marketing strategies to attract more customers and make engaging products.

› Chat Tools

The chat tools in the live chat software help to route customers according to their specialty and availability to avoid elongated waiting durations and ensure efficiency in the management operations. Moreover, users often rate the chat experience they had which further helps in enhancing customer support and gain a deep insight into the lacking areas.

› In-Built Responses

Previously developed responses help in cutting down the time required for thinking and replying to common questions. Almost all the best live chat software comes with preinstalled response systems which do not require user interference.

› Compliance with SmartPhones

Nowadays most people use a smartphone for browsing anything and everything. Hence, the live chat tool should also work on mobiles without any response issue.

› Offline Forms

In case if the agents are completely packed and the chat pressure is too high, then offline forms can be used to contact the customer desk. Hence, the best live chat software also comes with the option for offline forms which allows customers to fill in basic details, which can then be used to contact the customer directly.

› Ticket Slot

A new addition to various live chat systems, the ticket slot assigns a unique ticket number to each customer where the time for interaction initiation is mentioned by the side. This helps the customers to get an estimated idea in case of high chat volumes.

» What are the benefits of Live Chat Software?

The various aspects of the live chat tool have an extended number of uses which enhances the company’s productivity by streamlining the processing time. So, let’s have a look at the various uses of the live chat software.

› Lesser Waiting Time

Various reports state that the customer support provided by the live chat software out pars the call center results due to less waiting time. A number of best live chat software for the website also allows users to access other services while waiting for solutions.

› Increase Brand Value

An instant and effective customer support desk helps in improving the company’s value as customers can easily get the products they are looking for. Many studies have concluded that users prefer companies offering numerous products with good characterization or based on their problem-solving skills.

› Is Budget-Friendly

Handling customer support over phone calls can be both complex as well as time-consuming. This is because while handling a call, an agent has to listen to the grievances carefully which may otherwise put a negative impression on the company’s value. However, in live chat systems, an agent can handle more than two live chats at a single time depending upon the need of the hour. Thus, installing a live chat system is more budget-friendly than hiring a call center specialist to resolve customer issues.

› Analyzing Customer Details

The live chat software can be used to analyze the customer behaviour and orientation which can be later used for addressing customer pain points, creating lucrative offers and discounts to attract traffic. Hence, the input and chat histories can serve as an important factor to stay updated with the latest market trends as well as devise tailored products.

» Before choosing any Live Chat Software

There are some points which one should always remember before choosing a particular live chat tool over others to come with the best results. In this list, we have hand-crafted some of the most common points to help you in ensuring the best chat experience for your customers as well as the company.

› Understanding the Company’s needs

While choosing the best live chat software, the most important thing one needs to do is to note down the company needs. This helps in streamlining the choice making process by narrowing down the list based on your software choices.

› Number of Users

Apart from the facilities and tools provided in a live chat system, the total number of users who will be using the software is also a major factor which should not be overlooked. If you have a rough idea on the number of users of the software, you can avoid any future headaches.

› Decide if it is actually required or not

Although implementing a live chat software can be pretty overwhelming due to its benefits, it is not always necessary. The benefits of live chat tools are best suited for medium and large-sized organizations which require constant customer interaction in their day to day activities. Therefore, run the pros and cons. If the latter precedes the former then it’s better to give it a go.

» How to choose an ideal Live Chat Software?

The task of choosing the Best Live Chat Software for a website among the heaps of others can be a very intimidating affair for anyone and everyone. Loaded with different facilities and tools, separating them often takes a lot of time and hard work. Hence, here we will discuss some of the tips and tricks which can be used to choose good live chat software. So, let’s have a look at them.

› Cloud-based platform

It becomes very necessary for the companies to remain updated on a daily basis to be able to provide customized solutions fitting customers’ needs. Moreover, a cloud-based platform provides mobile accessibility which can be used to access the software’s performance from anywhere at any time.

› User-Friendly Interface

A live chat system which allows anyone and everyone to use it has more subscribers than a complicated one. This is because a user-friendly interface does not need any prior technical knowledge. Moreover, it also allows the hiring company to make changes as desired such as changing the language, styles, colours, fonts, and even let’s personalize the company’s brand logo.

› Compliance with Existing Tools

If the live chat software you are hiring supports your other third-party business tools, then it is definitely an add-on. This saves you from the tedious work of again searching compatible tools and software to the live chat tool.

› Security and Recovery

Every single information of a company is very precious which makes them an easy target to data breaches leading to exposure of crucial information. Hence while looking for a good live chat software one must look for the one providing promising security patches such as activated firewall, two-factor authentication, etc. Moreover, the software should also allow easy backup and recovery options in case the data is deleted.

› Pricing

Pricing of a live chat system is also equally important as the software itself. Depending on the facilities and tools provided, the pricing plan varies from software to software. Go for something that best compliments your budget and promises the best return on your investment.

› Reviews

The reviews left by previous customers who have already used the software also help analyze the actual services offered and their quality, before actually completing a trial with them. You can find a number of reviews listing websites. In case you doubt them to be inorganic, ask for peer advice.

» Questions to ask a vendor when buying Best Live Chat Software

1. How long will the installation process take?
2. Does the product offer integration with other organizational software and applications?
3. Is the live chat interface easy to move around?
4. Is the system scalable to fulfill the growing volume and future requirements?
5. What type of support do you offer? Is there any regular maintenance cycle?
6. How often would the software get fixes and releases?
7. Is the software platform-independent?
8. Can it run equally well on mobile devices, or are there any restrictions?
9. How rapid is the software’s on-the-go functionality?
10. Does the software come with reporting tools?
11. Do you offer personalization, and at what level? If yes, will you be charging extra for it?
12. What are your security standards?
13. Is the solution an on-cloud one or I can host it on-premise?
14. Are there any terms of service I must know?
15. Can I use this live chat system on more than one portals/websites?

» How Much Does Live Chat Software Cost?

As discussed above, the pricing of a live chat system mainly depends upon the number of facilities and tools available, the total number of users using the software, the duration for which it has been hired, and more. While the lowest hiring price of the software can be as low as $7/month, the highest price can go up to a high of $399/month. Many software companies are also coming up with a pay-as-you-go facility which allows users to implement newer facilities and tools as required after paying a basic fee for the software. However, it is highly advised to always start with the free version of the software before clicking on the premium plan. This is because using the free version can let one gain a deep insight into the quality of the services provided.

» Conclusion

Now that you have fully understood about Live Chat Software, it will be easy for you to choose the best one for your website. However, it is imperative to note that you shouldn't go for any software after receiving a couple of warm offers from vendors against your RFP. Critically analyze each software and ask the vendor for clarifications wherever you feel messy. Start with a trial version and see what it has to offer. If the software truly stands on what it promises, go for it else give it a go.

Frequently Asked Questions

Live Chat Software allows businesses to engage website visitors and customers in real-time through a chat widget, improving support response times and user experience.

It helps resolve queries instantly, increases customer satisfaction, reduces support costs, and boosts lead generation and conversion rates.

Key features include real-time messaging, chat routing, offline messaging, chat history, chatbot integration, analytics, and multi-language support.

Consider ease of use, customization options, mobile compatibility, integrations (with CRM or helpdesk tools), automation, and analytics capabilities.

It enables faster responses, supports 24/7 engagement with bots, personalizes conversations, and resolves issues before they escalate—improving overall satisfaction.

Choose based on your team size, traffic volume, support needs (human vs. AI), integrations, and whether you require features like file sharing or proactive triggers.

Cloud-based solutions offer quick setup and flexibility, while on-premise options provide more control and data privacy for regulated industries.

Look for support for unlimited users or chats, automation tools, multi-site deployment, and role-based access as your business expands.

Compare chatbot support, file sharing, canned responses, agent dashboards, customization options, reporting tools, and third-party app integrations.

Absolutely. It reduces phone support dependency, shortens resolution time, and allows agents to handle multiple conversations simultaneously.

Most cloud-based tools can be set up in minutes with a simple code snippet or plugin installation. Custom workflows may take a few hours to configure.

eCommerce stores, SaaS providers, online service platforms, healthcare portals, financial institutions, and educational websites all benefit from faster engagement and customer satisfaction.

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