Best Live Chat Software

Live Chat Software is your one-stop solution for reaching out to your customers’ queries almost instantly. Don’t keep your customers in the dark about a new update or a fixed bug with live chat software’s proactive chat boxes that are built-in with canned messages. The feature allows you to save time by reusing messages in a subsequent chat session. The software tracks visitor feedback on the chat with your agents to throw light on the possible loopholes. When the chat volume rises, chat-routing tools generate prompt responses that facilitate the agent to transfer chats to other available operators or agents. It controls access to chat histories and conversations with advanced data security tools. The software offers excellent visitor tracking features that give a deeper insight into their overall activity and dwell time and help to schedule chat sessions with recurring visitors, thereby increasing conversion rates. The user-friendly software easily integrates with your entire business toolkit, which helps you make data-driven decisions without breaking a sweat. To capture leads and reduce bounce rates, here is a list of the best live chat software for your digital showrooms.

  • 4.7 avg. rating from 06 reviews

Last Updated: October 01, 2025

701 Software

List of Best Live Chat Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Transfers/Routing

Document Storage

Mobile Access

Search/Filter

Single Sign On

Support Ticket Management

Screen Sharing

Reporting/Analytics

Proactive Chat

Auto-Responders

Multi-Channel Communication

Real Time Notifications

Offline Form

Collaboration Tools

CRM

Interaction Tracking

Transcripts/Chat History

Contact Management

Geotargeting

Chat/Messaging

File Sharing

Canned Responses

Email Management

Surveys & Feedback

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Live Chat Software that is:

Openbay Otis is a user-friendly live chat software designed to help businesses engage with customers in real-time and improve overall customer service. The platform enables businesses to provide instant support, answer inquiries, and resolve issues as they arise, enhancing the customer experience. Openbay Otis integrates seamlessly with websites, allowing users to initiate chats directly from any ... Read more about Openbay Otis

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

An ideal way to communicate

Fleep is a messaging application tailored for team collaboration. It combines chat and email functionalities, allowing communication with team members and external contacts alike. Key features include the ability to pin important messages for quick reference and an integrated task management system. Users can easily share files and notes within the chat. The platform supports direct and group mess... Read more about Fleep

Free Trial

Available

Pricing Type

$5 Per month

Location

Estonia

Live Chat Software for Businesses

Pure Chat is a user-friendly software developed to enhance customer communication through live chat capabilities. It's exceptionally easy to set up and integrates seamlessly with websites, allowing businesses to interact instantly with visitors. Key features include real-time analytics, which provides insights into visitor behavior, and customizable chat widgets to match the website's aesthetic. W... Read more about Pure Chat

Free Trial

30 Days

Pricing Type

$13 Per month

Location

United States

Your personal online shopping assistant that drives online sales through conversations.

Smartsupp is a live chat software designed to enhance customer engagement and support for businesses of various sizes. It allows website visitors to interact directly with customer service teams, offering real-time communication. The platform includes chatbot capabilities, which can automate responses and provide immediate assistance to common customer inquiries. Video recordings of visitor behavi... Read more about Smartsupp

Free Trial

14 Days

Pricing Type

$19.5 Per month

Location

Czech Republic

Improve your website's conversion rate using our collection of tools including Dynamic Heatmaps, Session Recordings and Surveys.

Lucky Orange is an innovative software tool designed to help businesses understand and improve their website's user experience. It offers a suite of features including real-time visitor tracking, heatmaps, session recordings, and conversion funnels. With real-time tracking, businesses can see how visitors are interacting with their site at any moment, offering immediate insights into user behavior... Read more about Lucky Orange

Free Trial

7 Days

Pricing Type

$32 Per month

Location

United States

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single platform, allowing for efficient management of customer interactions. Re:amaze offers a live chat tool, which not only fa... Read more about Re:amaze

Free Trial

14 Days

Pricing Type

$29 Per month

Location

United States

AI for delightful customer service

SendBird is a robust application development software focused on enhancing in-app communication features for businesses. The platform provides tools for integrating real-time chat, voice, and video communication into mobile apps and web platforms, ensuring seamless user interactions. With SendBird, developers can easily add features like private messaging, group chats, and notifications to their a... Read more about SendBird

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

BOTNATION AI is an advanced live chat software powered by artificial intelligence, designed to enhance customer support and engagement for businesses of all sizes. The platform offers a comprehensive suite of tools for creating intelligent chatbots, managing live interactions, and analyzing customer conversations, ensuring that businesses can provide timely and personalized assistance to their cus... Read more about BOTNATION AI

Free Trial

Available

Pricing Type

$29 Per feautre

Location

France

Mindsay is an artificial intelligence software platform that transforms customer service with intelligent chatbots and virtual assistants. Using advanced natural language processing and machine learning, Mindsay helps businesses automate customer interactions and respond to inquiries in real-time. It integrates easily with websites, mobile apps, and messaging platforms to provide personalized supp... Read more about Mindsay

Free Trial

Available

Pricing Type

$2000 Per month

Location

France

inConcert Conversational Bot is an advanced conversational AI platform designed to streamline customer service interactions and boost engagement through automated chatbots. This software enables businesses to create intelligent, self-learning bots that can converse naturally with customers, answer queries, and provide solutions to common issues. The bot uses natural language processing (NLP) to un... Read more about inConcert Conversational Bot

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

TeamSupport Messaging & Live Chat is a customer support software that empowers businesses to provide real-time assistance to customers through live chat, messaging, and chatbot interactions. This software helps improve customer satisfaction by offering an immediate communication channel where users can get answers to their questions or resolve issues without having to wait for email responses or p... Read more about TeamSupport Messaging & Live Chat

Free Trial

NA

Pricing Type

$29 Per user

Location

United States

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Free Trial

Available

Pricing Type

$45 Per month

Location

United States

Secure Instant Messaging App For Business

Brosix is a secure instant messaging application designed for business communication. It provides encrypted text chats, ensuring private and secure conversations. The software also includes features like file transfer, allowing users to share documents and images easily. Brosix supports voice and video calls for direct communication, along with screen sharing for collaborative work. Users can crea... Read more about Brosix

Free Trial

14 Days

Pricing Type

$4 Per month

Location

United States

Online Community Engagement & Management Software

Viafoura is a digital experience platform that enhances audience engagement for media and publishing companies. It's designed to build and maintain active online communities around content. Viafoura offers real-time commenting features, allowing readers to discuss and engage with articles and media. The platform includes tools for moderation and community management, ensuring a safe and respectful... Read more about Viafoura

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

The AI-Powered Customer Service CRM Platform

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Free Trial

NA

Pricing Type

$89 Per month

Location

United States

With powerful AI and a people-first approach, Gladly empowers modern customer service teams to create meaningful experiences, boost productivity, and drive irrational loyalty.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our live chat software at www.gladly.ai/get-started/. Read more about Gladly

Free Trial

NA

Pricing Type

$180 Per month

Location

United States

All-in-One CRM - Marketing, Sales & Support Software

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM

Free Trial

Available

Pricing Type

$12.74 Per month

Location

United States

AI-powered Omnichannel CX and Support Platform

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Improve your Customer Service with powerful workflows and digital channels

Acquire is a cutting-edge customer communication platform that stands out for its comprehensive suite of features designed to enhance customer experience. It uniquely combines live chat, AI-powered chatbots, and co-browsing technology, allowing agents to interact with customers' screens for more effective support. Acquire's video and voice chat capabilities add a personal touch to customer interac... Read more about Acquire

Free Trial

Available

Pricing Type

$500 Per year

Location

United States

Tars is an innovative appointment scheduling software that streamlines the booking process for businesses of all sizes. With its user-friendly interface, Tars allows clients to easily schedule appointments, reducing the back-and-forth communication often associated with booking meetings. The software offers customizable calendars, automated reminders, and integration with popular calendar apps, en... Read more about Tars

Free Trial

Available

Pricing Type

$99 Per feautre

Location

United States

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Free Trial

Available

Pricing Type

$1 Per month

Location

United States

Accounts Receivable Automation Software

Esker transforms business processes with its innovative automation solutions. This versatile platform optimizes document processing from order to payment. Esker's user-friendly interface simplifies tasks like invoice processing and order management, enhancing overall operational efficiency. The system leverages intelligent technology to automate mundane tasks, reducing manual errors and saving tim... Read more about Esker

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro

Free Trial

Available

Pricing Type

$29 Per month

Location

United Kingdom

Free Live Chat Software for Websites & Mobile Apps

ProProfs Chat is a powerful live chat software developed to enhance online customer support and sales. Its standout feature is the easy-to-use chat interface, which enables instant communication between businesses and customers. The software integrates smoothly with popular CRM and helpdesk tools, ensuring seamless information flow and customer management. ProProfs Chat offers real-time visitor mo... Read more about ProProfs Chat

Free Trial

Available

Pricing Type

$19.99 Per month

Location

United States

Velaro is an advanced live chat software designed to enhance customer engagement and support for businesses. This platform offers comprehensive tools for managing live chat interactions, tracking customer inquiries, and analyzing support performance, ensuring effective customer service operations. With Velaro, users can easily engage with website visitors in real-time, monitor chat performance met... Read more about Velaro

Free Trial

Available

Pricing Type

$64.95 Per month

Location

United States

Live Chat Software Buyer's Guide

Live Chat is one of the most preferred ways for customers to reach you. It gives you a more productive way of serving your customers. However, before choosing any live chat software blindly, it is imperative to spend some time analyzing its Pros and Cons in order to save yourself from future problems. But analyzing a live chat system is not that easy. Unless you know about its maximum reach, possible features, and best-buy pricing, closing a profitable deal with a vendor will be a difficult task. In this regard, this buyer’s guide will help you get answers to your questions for getting able to choose the best live chat software for the website.

» What is the meaning of live chat?

Live chat is a term used for conversations taking place between a customer/prospect and customer service representatives of a company on the company website’s chatbox. These are real-time interactions to cater to the customers’ needs and queries promptly.

» What is Live Chat Software?

Live Chat Software adds a chatting pop-up to your website that directly serves as a medium between you and your customer. It is one of the most efficient ways to engage your customers online. It comes with a number of features to serve your customers with any kind of information they want irrespective of its format i.e. files, audio, or video. There can be traditional conversations or can be more intimate conversations with audio and video chat. It comes with features to let your agents know who is who so that your customer can get personalized treatment.

» How does the Live Chat Software work?

Live Chat software helps in converting the leads into customers. It simply appears on the browser window and allows customers to directly connect with company agents by tapping into the live chat box. On the other hand, it ensures to quickly assign the customer to an agent in order to maintain a faster response rate. Needless to say, responding faster means more leads. You can also add some pre-written custom messages to help your customers when your agents are not there. The software displays important customer information such as their names, geographical locations, service record with the company etc. in order to make agents answer their queries confidently.

» Is it worth investing money in Live Chat Software?

It is not a hard fact to understand that the key to the success of any business lies in quality customer service. Your happy customers can bring more organic customers to your website by spreading good words of mouth. You can spread your customer base by anything. In this regard, one of the easiest ways to keep your customers engaged and informed is by installing live chat software in your system. It serves as a great asset to your marketing and selling strategy. Looking at all the above said benefits, investing money in a Live Chat Software could be stated as a good decision to make.

» What are the features of Live Chat Software?

Developed to provide customers with instant solutions in real-time the live chat software is equipped with a myriad of features. These features are hardwired to work together under a single software to help individual reap benefits. Hence, let’s have a short briefing on the different aspects of the software to gain a deep insight into the working of the live chat software.

› Proactive Chat Support

Many best live chat software companies are using proactive chat support in their software which allows companies to proactively chat with the users. This serves as a more feasible option as the customer would not have to search across options for contacting the customer support desk.

› Real-time Tracking

Real-time tracking helps companies to count the number of users who visited the website, the total time they spent on the chat asking about a specific product, along with their behaviour and orientation, and more. Using the data companies can change their marketing strategies to attract more customers and make engaging products.

› Chat Tools

The chat tools in the live chat software help to route customers according to their specialty and availability to avoid elongated waiting durations and ensure efficiency in the management operations. Moreover, users often rate the chat experience they had which further helps in enhancing customer support and gain a deep insight into the lacking areas.

› In-Built Responses

Previously developed responses help in cutting down the time required for thinking and replying to common questions. Almost all the best live chat software comes with preinstalled response systems which do not require user interference.

› Compliance with SmartPhones

Nowadays most people use a smartphone for browsing anything and everything. Hence, the live chat tool should also work on mobiles without any response issue.

› Offline Forms

In case if the agents are completely packed and the chat pressure is too high, then offline forms can be used to contact the customer desk. Hence, the best live chat software also comes with the option for offline forms which allows customers to fill in basic details, which can then be used to contact the customer directly.

› Ticket Slot

A new addition to various live chat systems, the ticket slot assigns a unique ticket number to each customer where the time for interaction initiation is mentioned by the side. This helps the customers to get an estimated idea in case of high chat volumes.

» What are the benefits of Live Chat Software?

The various aspects of the live chat tool have an extended number of uses which enhances the company’s productivity by streamlining the processing time. So, let’s have a look at the various uses of the live chat software.

› Lesser Waiting Time

Various reports state that the customer support provided by the live chat software out pars the call center results due to less waiting time. A number of best live chat software for the website also allows users to access other services while waiting for solutions.

› Increase Brand Value

An instant and effective customer support desk helps in improving the company’s value as customers can easily get the products they are looking for. Many studies have concluded that users prefer companies offering numerous products with good characterization or based on their problem-solving skills.

› Is Budget-Friendly

Handling customer support over phone calls can be both complex as well as time-consuming. This is because while handling a call, an agent has to listen to the grievances carefully which may otherwise put a negative impression on the company’s value. However, in live chat systems, an agent can handle more than two live chats at a single time depending upon the need of the hour. Thus, installing a live chat system is more budget-friendly than hiring a call center specialist to resolve customer issues.

› Analyzing Customer Details

The live chat software can be used to analyze the customer behaviour and orientation which can be later used for addressing customer pain points, creating lucrative offers and discounts to attract traffic. Hence, the input and chat histories can serve as an important factor to stay updated with the latest market trends as well as devise tailored products.

» Before choosing any Live Chat Software

There are some points which one should always remember before choosing a particular live chat tool over others to come with the best results. In this list, we have hand-crafted some of the most common points to help you in ensuring the best chat experience for your customers as well as the company.

› Understanding the Company’s needs

While choosing the best live chat software, the most important thing one needs to do is to note down the company needs. This helps in streamlining the choice making process by narrowing down the list based on your software choices.

› Number of Users

Apart from the facilities and tools provided in a live chat system, the total number of users who will be using the software is also a major factor which should not be overlooked. If you have a rough idea on the number of users of the software, you can avoid any future headaches.

› Decide if it is actually required or not

Although implementing a live chat software can be pretty overwhelming due to its benefits, it is not always necessary. The benefits of live chat tools are best suited for medium and large-sized organizations which require constant customer interaction in their day to day activities. Therefore, run the pros and cons. If the latter precedes the former then it’s better to give it a go.

» How to choose an ideal Live Chat Software?

The task of choosing the Best Live Chat Software for a website among the heaps of others can be a very intimidating affair for anyone and everyone. Loaded with different facilities and tools, separating them often takes a lot of time and hard work. Hence, here we will discuss some of the tips and tricks which can be used to choose good live chat software. So, let’s have a look at them.

› Cloud-based platform

It becomes very necessary for the companies to remain updated on a daily basis to be able to provide customized solutions fitting customers’ needs. Moreover, a cloud-based platform provides mobile accessibility which can be used to access the software’s performance from anywhere at any time.

› User-Friendly Interface

A live chat system which allows anyone and everyone to use it has more subscribers than a complicated one. This is because a user-friendly interface does not need any prior technical knowledge. Moreover, it also allows the hiring company to make changes as desired such as changing the language, styles, colours, fonts, and even let’s personalize the company’s brand logo.

› Compliance with Existing Tools

If the live chat software you are hiring supports your other third-party business tools, then it is definitely an add-on. This saves you from the tedious work of again searching compatible tools and software to the live chat tool.

› Security and Recovery

Every single information of a company is very precious which makes them an easy target to data breaches leading to exposure of crucial information. Hence while looking for a good live chat software one must look for the one providing promising security patches such as activated firewall, two-factor authentication, etc. Moreover, the software should also allow easy backup and recovery options in case the data is deleted.

› Pricing

Pricing of a live chat system is also equally important as the software itself. Depending on the facilities and tools provided, the pricing plan varies from software to software. Go for something that best compliments your budget and promises the best return on your investment.

› Reviews

The reviews left by previous customers who have already used the software also help analyze the actual services offered and their quality, before actually completing a trial with them. You can find a number of reviews listing websites. In case you doubt them to be inorganic, ask for peer advice.

» Questions to ask a vendor when buying Best Live Chat Software

1. How long will the installation process take?
2. Does the product offer integration with other organizational software and applications?
3. Is the live chat interface easy to move around?
4. Is the system scalable to fulfill the growing volume and future requirements?
5. What type of support do you offer? Is there any regular maintenance cycle?
6. How often would the software get fixes and releases?
7. Is the software platform-independent?
8. Can it run equally well on mobile devices, or are there any restrictions?
9. How rapid is the software’s on-the-go functionality?
10. Does the software come with reporting tools?
11. Do you offer personalization, and at what level? If yes, will you be charging extra for it?
12. What are your security standards?
13. Is the solution an on-cloud one or I can host it on-premise?
14. Are there any terms of service I must know?
15. Can I use this live chat system on more than one portals/websites?

» How Much Does Live Chat Software Cost?

As discussed above, the pricing of a live chat system mainly depends upon the number of facilities and tools available, the total number of users using the software, the duration for which it has been hired, and more. While the lowest hiring price of the software can be as low as $7/month, the highest price can go up to a high of $399/month. Many software companies are also coming up with a pay-as-you-go facility which allows users to implement newer facilities and tools as required after paying a basic fee for the software. However, it is highly advised to always start with the free version of the software before clicking on the premium plan. This is because using the free version can let one gain a deep insight into the quality of the services provided.

» Conclusion

Now that you have fully understood about Live Chat Software, it will be easy for you to choose the best one for your website. However, it is imperative to note that you shouldn't go for any software after receiving a couple of warm offers from vendors against your RFP. Critically analyze each software and ask the vendor for clarifications wherever you feel messy. Start with a trial version and see what it has to offer. If the software truly stands on what it promises, go for it else give it a go.

Frequently Asked Questions

Live Chat Software allows businesses to engage website visitors and customers in real-time through a chat widget, improving support response times and user experience.

It helps resolve queries instantly, increases customer satisfaction, reduces support costs, and boosts lead generation and conversion rates.

Key features include real-time messaging, chat routing, offline messaging, chat history, chatbot integration, analytics, and multi-language support.

Consider ease of use, customization options, mobile compatibility, integrations (with CRM or helpdesk tools), automation, and analytics capabilities.

It enables faster responses, supports 24/7 engagement with bots, personalizes conversations, and resolves issues before they escalate—improving overall satisfaction.

Choose based on your team size, traffic volume, support needs (human vs. AI), integrations, and whether you require features like file sharing or proactive triggers.

Cloud-based solutions offer quick setup and flexibility, while on-premise options provide more control and data privacy for regulated industries.

Look for support for unlimited users or chats, automation tools, multi-site deployment, and role-based access as your business expands.

Compare chatbot support, file sharing, canned responses, agent dashboards, customization options, reporting tools, and third-party app integrations.

Absolutely. It reduces phone support dependency, shortens resolution time, and allows agents to handle multiple conversations simultaneously.

Most cloud-based tools can be set up in minutes with a simple code snippet or plugin installation. Custom workflows may take a few hours to configure.

eCommerce stores, SaaS providers, online service platforms, healthcare portals, financial institutions, and educational websites all benefit from faster engagement and customer satisfaction.

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