Best Online Customer Engagement Software

Lusha is a powerful B2B contact and company data platform developed to streamline the lead generation and prospecting process for sales and marketing professionals. Its primary feature is the ability to quickly gather accurate contact information, such as phone numbers and email addresses, directly from social network profiles and websites. This facilitates easy and direct connection with potentia... Read more about Lusha

Apollo.io is a powerful sales engagement platform designed to help businesses streamline their outreach efforts and enhance lead generation. With a robust suite of features, Apollo.io enables users to identify potential customers, track interactions, and automate follow-up processes. The platform integrates seamlessly with existing CRM systems, allowing teams to manage their sales pipelines more e... Read more about Apollo.io

Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like multiple-choice and Likert scales, and the ability to add logic to surveys for more relevant questioning. Survicate allow... Read more about Survicate

CallVU is a versatile help desk software solution designed to enhance customer support operations and improve service delivery. The platform allows businesses to provide efficient and personalized customer support across multiple channels, including voice, chat, and email. CallVU’s automated workflows help streamline the handling of customer queries, reducing response times and improving resolut... Read more about CallVU

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

Dynamics 365 Sales is a comprehensive sales force automation software designed to help organizations optimize their sales processes and improve customer engagement. This platform provides sales teams with a suite of tools that streamline lead management, opportunity tracking, and customer relationship management. With Dynamics 365 Sales, users can easily access customer information, track interact... Read more about Dynamics 365 Sales

Adobe Journey Optimizer is an advanced digital asset management software designed to enhance customer experiences by delivering personalized content across channels. This platform allows businesses to manage and optimize their marketing assets efficiently, ensuring that the right content reaches the right audience at the right time. With features such as automated campaign workflows, real-time dat... Read more about Adobe Journey Optimizer

Adobe Customer Journey Analytics is a powerful customer engagement software designed to provide businesses with deep insights into customer interactions across multiple touchpoints. This platform aggregates and analyzes data from various sources, enabling organizations to understand customer behavior and preferences comprehensively. With features such as real-time dashboards, customizable reports,... Read more about Adobe Customer Journey Analytics

HubSpot is a top-rated all-in-one customer platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive rev... Read more about HubSpot CRM

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ver... Read more about Typeform

Salesforce Marketing Cloud is a digital marketing platform offering various tools for email, social media, and mobile marketing. It enables personalized customer engagement with its segmentation and targeting capabilities. The platform provides automation for email campaigns, streamlining communication efforts. It includes robust analytics for tracking campaign performance and customer interaction... Read more about Salesforce Marketing Cloud

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for a variety of purposes, such as lead generation, customer feedback, support, and more. VideoAsk’s intuitive interface ... Read more about VideoAsk

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Sales... Read more about Salesforce for Retail

Salesforce Genie Customer Data Cloud is a cutting-edge customer data platform (CDP) designed to unify customer information from multiple sources, providing businesses with a 360-degree view of their audience. By integrating real-time data from CRM systems, social media, e-commerce platforms, and more, it creates a single source of truth for customer insights. Genie offers advanced AI-driven analyt... Read more about Salesforce Genie Customer Data Cloud

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a user-friendly interface, it facilitates efficient social media planning and collaboration among team members. Hootsuite's d... Read more about Hootsuite

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Zoho Campaigns is a user-friendly email marketing platform designed to help businesses create, send, and track email campaigns effectively. It offers a variety of features such as automated email sequences, customizable templates, and detailed analytics to gauge campaign performance. The tool integrates seamlessly with Zoho CRM, enhancing the ability to target audiences accurately. Its social medi... Read more about Zoho Campaigns

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors in real-time. With Zoho SalesIQ, companies can identify high-potential leads based on visitor behavior and history, prov... Read more about Zoho SalesIQ

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Snaps is a versatile artificial intelligence software platform designed to empower businesses with advanced AI-driven solutions for a wide range of applications. From machine learning and natural language processing to computer vision and predictive analytics, Snaps provides the tools necessary to develop, deploy, and scale intelligent systems efficiently. The platform offers an intuitive interfac... Read more about Snaps

Mapp Marketing Cloud is a comprehensive email marketing software designed to help businesses create, manage, and optimize their email campaigns effectively. It offers a robust platform for designing visually appealing emails, segmenting audiences, and automating campaign workflows, ensuring targeted and personalized communication. Mapp Marketing Cloud features advanced analytics and reporting tool... Read more about Mapp Marketing Cloud

Baremetrics is a powerful business intelligence software designed to provide startups and subscription-based businesses with real-time analytics and insights into their key performance metrics. It offers a comprehensive platform for tracking revenue, churn, customer acquisition, and other critical KPIs with precision and ease. Baremetrics features intuitive dashboards, automated reporting, and adv... Read more about Baremetrics