Best Customer Engagement Apps for Android and iPhone

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated co... Read more about Totango

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, cateri... Read more about SurveySparrow

Text Request is a comprehensive SMS messaging platform designed to streamline and enhance business communications. It enables organizations to send and receive text messages efficiently, using their existing business phone numbers. This feature enables direct and immediate communication with customers, clients, or team members, without the need for additional hardware or phone numbers. Text Reques... Read more about Text Request

Skilljar is an advanced customer education learning management system (LMS) designed to empower organizations to create, manage, and deliver training programs for their customers effectively. This platform provides comprehensive tools for developing engaging course content, tracking learner progress, and assessing knowledge retention seamlessly. Users can easily design interactive learning experie... Read more about Skilljar Customer Education

Disciple is a versatile community-building platform designed for creators and brands. It empowers users to create their own independent, customizable social networks. The software stands out for its user-friendly interface, making it accessible even to those without technical expertise. Key features include content management tools, allowing for the easy sharing of articles, videos, and images. It... Read more about Disciple

WebEngage is a multi-channel marketing automation software that empowers businesses to create more personalized and effective customer engagement strategies. It focuses on enhancing user experience across various digital platforms including email, SMS, in-app messages, and web notifications. With its robust segmentation and targeting capabilities, WebEngage allows marketers to deliver highly perso... Read more about WebEngage

Annex Cloud Loyalty Experience Platform is an innovative customer loyalty software designed to help businesses create, manage, and optimize their loyalty programs. This platform offers a suite of tools that empower organizations to build meaningful relationships with their customers by rewarding engagement and encouraging repeat purchases. With Annex Cloud, users can easily design customized loyal... Read more about Annex Cloud Loyalty Experience Platform

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Custom... Read more about Customer Thermometer

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to navigate and utilize new software features. Whatfix includes analytics capabilities that track user engagement and learni... Read more about Whatfix

Batch is a cutting-edge push notifications software designed to help businesses engage and retain their mobile and web audiences effectively. This platform offers a range of features, including personalized messaging, automated campaigns, and real-time analytics. Batch enables businesses to send targeted notifications based on user behavior, preferences, and segmentation, ensuring that messages ar... Read more about Batch

LeadSquared CRM is a versatile software designed to streamline sales and marketing activities, particularly for high-velocity sales processes. It's user-friendly and focuses on automating key tasks to increase efficiency. The software excels in lead capture, tracking interactions, and nurturing leads through the sales funnel. With LeadSquared, businesses can easily manage customer data and follow-... Read more about LeadSquared CRM

AppFollow is a versatile software tool tailored for app tracking and management, offering a comprehensive solution for businesses and developers. It specializes in monitoring app reviews and ratings across various platforms, helping users stay updated with customer feedback. A standout feature is its real-time analytics, providing insights into app performance and user sentiment. AppFollow simplif... Read more about AppFollow

WorldCard Team is an innovative contact management software designed to help businesses organize, manage, and share contact information efficiently across teams. The platform allows users to scan and digitize business cards, transforming physical contact details into searchable digital records. WorldCard Team offers centralized contact management, ensuring that all team members have access to up-t... Read more about WorldCard Team

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Viafoura is a digital experience platform that enhances audience engagement for media and publishing companies. It's designed to build and maintain active online communities around content. Viafoura offers real-time commenting features, allowing readers to discuss and engage with articles and media. The platform includes tools for moderation and community management, ensuring a safe and respectful... Read more about Viafoura

Acquire is a cutting-edge customer communication platform that stands out for its comprehensive suite of features designed to enhance customer experience. It uniquely combines live chat, AI-powered chatbots, and co-browsing technology, allowing agents to interact with customers' screens for more effective support. Acquire's video and voice chat capabilities add a personal touch to customer interac... Read more about Acquire

Kommo is an advanced lead management software designed to help businesses optimize their sales processes and improve lead conversion rates effectively. This platform offers a comprehensive suite of tools for capturing, tracking, and nurturing leads throughout the sales funnel. With its user-friendly interface, sales teams can easily manage interactions, schedule follow-ups, and analyze lead perfor... Read more about Kommo

Qless is a revolutionary queue management system that transforms the customer experience. With its user-friendly interface, customers can join virtual queues via their smartphones, eliminating the need for physical lines. Qless sends real-time updates and notifications, keeping customers informed about their wait times. Businesses benefit from improved operational efficiency as they can manage que... Read more about QLess

Spendgo is a cuttingedge customer relationship management (CRM) software designed to help businesses build strong, lasting relationships with their customers. The software enables businesses to track customer interactions, gather valuable insights into customer preferences, and create personalized marketing campaigns. Spendgo integrates with pointofsale (POS) systems, allowing businesses to track ... Read more about Spendgo

Covideo is an innovative customer engagement software designed to enhance communication through personalized video messaging. This platform allows users to create and share videos quickly, enabling businesses to connect with customers on a deeper level. Covideo’s intuitive interface makes it easy to record, edit, and send videos via email or social media, making customer outreach more engaging a... Read more about Covideo

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

Dito CRM is a customer relationship management software that helps businesses track client interactions, manage leads, and optimize sales processes. The platform provides tools for organizing customer data, scheduling follow-ups, and analyzing sales performance, supporting data-driven customer engagement. Dito CRM’s analytics offer insights into customer preferences, sales trends, and engagement... Read more about Dito CRM

REVE Chat is a comprehensive customer communication software, known for its wide range of communication tools designed to enhance online customer service. A key feature is its multi-channel support, including live chat, voice calls, and video chat, providing a more personal and effective customer interaction. The software stands out with its AI-powered chatbots, which automate responses and stream... Read more about REVE Chat

CustomShow is a powerful sales enablement software designed to help businesses create stunning presentations that drive engagement and close deals. It offers a wide range of customization options, allowing sales teams to build branded presentations that resonate with their audience. With CustomShow, users can collaborate on presentations in real-time, ensuring consistency and improving team produc... Read more about CustomShow

Forumbee is a dynamic and user-friendly software designed for creating and managing online communities. It stands out with its intuitive design, making it easy for users to navigate and participate in discussions. This platform is versatile, catering to a wide range of communities, from corporate groups to special interest forums. Forumbee allows for rich customization, enabling administrators to ... Read more about Forumbee