Best Customer Engagement Apps for Android and iPhone

Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like multiple-choice and Likert scales, and the ability to add logic to surveys for more relevant questioning. Survicate allow... Read more about Survicate

CallVU is a versatile help desk software solution designed to enhance customer support operations and improve service delivery. The platform allows businesses to provide efficient and personalized customer support across multiple channels, including voice, chat, and email. CallVU’s automated workflows help streamline the handling of customer queries, reducing response times and improving resolut... Read more about CallVU

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, including customizable process templates, automation rules, and dynamic forms for tailored solutions. With a user-friendly int... Read more about Pipefy

HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive reven... Read more about HubSpot CRM

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Salesforce Marketing Cloud is a digital marketing platform offering various tools for email, social media, and mobile marketing. It enables personalized customer engagement with its segmentation and targeting capabilities. The platform provides automation for email campaigns, streamlining communication efforts. It includes robust analytics for tracking campaign performance and customer interaction... Read more about Salesforce Marketing Cloud

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for a variety of purposes, such as lead generation, customer feedback, support, and more. VideoAsk’s intuitive interface ... Read more about VideoAsk

Salesforce for Retail is a customer journey mapping tool designed specifically for the retail industry, helping businesses understand and optimize their customers' experiences across various touchpoints. The platform allows retailers to map out the entire customer journey, from awareness and consideration to purchase and post-purchase, providing a comprehensive view of customer interactions. Sales... Read more about Salesforce for Retail

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a user-friendly interface, it facilitates efficient social media planning and collaboration among team members. Hootsuite's d... Read more about Hootsuite

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Zoho Campaigns is a user-friendly email marketing platform designed to help businesses create, send, and track email campaigns effectively. It offers a variety of features such as automated email sequences, customizable templates, and detailed analytics to gauge campaign performance. The tool integrates seamlessly with Zoho CRM, enhancing the ability to target audiences accurately. Its social medi... Read more about Zoho Campaigns

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors in real-time. With Zoho SalesIQ, companies can identify high-potential leads based on visitor behavior and history, prov... Read more about Zoho SalesIQ

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Square Loyalty is a customer loyalty software designed to help businesses build lasting relationships with their customers through rewarding experiences. The platform enables businesses to create and manage loyalty programs that encourage repeat purchases, customer engagement, and brand advocacy. Square Loyalty allows businesses to offer personalized rewards, such as discounts, points, or exclusiv... Read more about Square Loyalty

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Khoros Communities is a robust platform designed to empower organizations in building and managing online communities effectively. With a user-friendly interface, it facilitates seamless communication and collaboration among community members. Khoros Communities supports discussion forums, blogs, and social media integration, providing a versatile space for engagement. Its moderation tools ensure ... Read more about Khoros Communities

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... Read more about Twilio Flex

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across various social media channels. Its intuitive interface facilitates efficient collaboration among team members, streamlining t... Read more about Sprout Social

Reward Rally is an innovative engagement platform designed to enhance employee and customer retention by transforming routine tasks into engaging, gamified activities with points, badges, and leaderboards. Users can redeem rewards from over 250 partnered brands and benefit from detailed analytics. The platform also enables peer recognition through instant messaging on Microsoft Teams, fostering a ... Read more about Reward Rally

Brisebox is an innovative customer engagement software designed to help businesses connect with their customers in meaningful ways. By leveraging personalized messaging, real-time support, and AI-powered chatbots, Brisebox enables businesses to engage customers across multiple channels, including email, chat, and social media. The platform includes tools for automating communication, sending targe... Read more about Brisebox

Ownchat is a conversational marketing platform software that enables businesses to engage with customers through automated chat interactions, enhancing customer experience and lead generation. The platform’s AI-driven chatbots handle customer queries, provide personalized product recommendations, and guide users through the sales funnel, creating a seamless shopping experience. Ownchat integrate... Read more about Ownchat