Best Customer Self-Service Portals

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our customer self-service portals at www.gladly.ai/get-st... Read more about Gladly

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform... Read more about Gorgias

Vitaminise is a next-gen CX automation software consisting of five products developed by DICEUS for insurance companies. It is suitable for insurance companies with multiple insurance products, including health, car, and P&C insurance. Vitaminise helps insurers increase customer engagement and automate policy purchase and claim submission processes by implementing a Mobile App, Chatbot, and P... Read more about Vitaminise

Make Tidio your go-to tool for customer self-service. Set up chatbot automation to resolve issues as they come in. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Achieve up to a 64% resolution rate with Lyro, Tidio's conversational AI agent for customer service. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Appy Pie is a user-friendly app development software that revolutionizes app creation by eliminating the need for coding. It's a bit like having a virtual assistant guiding you through the entire process. With a simple drag-and-drop interface, you can effortlessly design your app's layout and functionality. It's a game-changer for small businesses and individuals who dream of having their apps wit... Read more about Appy Pie

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Sugar Serve is a customer service software designed to streamline and enhance the support process for businesses. It focuses on providing exceptional customer experiences through efficient service management. The software includes a powerful ticketing system that helps organize and prioritize customer inquiries, ensuring timely and effective responses. Sugar Serve also features an intuitive user i... Read more about Sugar Serve

eGain AI Agent for Customer Self-Service enables organizations to deliver instant, accurate, and consistent resolutions to customer questions without relying on live agent intervention. Combining AI-powered natural language understanding, advanced search, and a centralized knowledge base, it ensures 24/7 availability across web, mobile, messaging, and voice channels. The platform helps reduce ser... Read more about eGain AI Agent for Customer Self-Service

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Helpjuice stands out as a specialized knowledge base software developed to streamline information management and accessibility for companies. Its intuitive platform allows for easy creation and organization of content, making it a breeze for teams to compile and share knowledge. A standout feature is its powerful search engine, ensuring users find the right information swiftly. Helpjuice also exce... Read more about Helpjuice

Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single platform, allowing for efficient management of customer interactions. Re:amaze offers a live chat tool, which not only fa... Read more about Re:amaze

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Empower your customers with fast, accurate, and reliable self-service. Document360 enables businesses to create a branded, searchable knowledge base filled with FAQs, how-to guides, and detailed product content. With Eddy AI assistance, both customers and support agents can quickly find the right answers, helping to reduce ticket volume and significantly improve overall customer satisfaction. Read more about Document360