Best Review Management Software for Small Businesses (Free & Paid)

Usersnap is a dynamic visual feedback and bug-tracking tool that revolutionizes the collaboration between development teams and clients. Acting as a virtual communication bridge, Usersnap simplifies the feedback process by allowing users to capture and annotate screenshots directly on the web page. This visual approach provides crystal-clear context for developers, expediting issue resolution. The... Read more about Usersnap

Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, g... Read more about Nicereply

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Custom... Read more about Customer Thermometer

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

Viafoura is a digital experience platform that enhances audience engagement for media and publishing companies. It's designed to build and maintain active online communities around content. Viafoura offers real-time commenting features, allowing readers to discuss and engage with articles and media. The platform includes tools for moderation and community management, ensuring a safe and respectful... Read more about Viafoura

WebEngage is a multi-channel marketing automation software that empowers businesses to create more personalized and effective customer engagement strategies. It focuses on enhancing user experience across various digital platforms including email, SMS, in-app messages, and web notifications. With its robust segmentation and targeting capabilities, WebEngage allows marketers to deliver highly perso... Read more about WebEngage

Text Request is a comprehensive SMS messaging platform designed to streamline and enhance business communications. It enables organizations to send and receive text messages efficiently, using their existing business phone numbers. This feature enables direct and immediate communication with customers, clients, or team members, without the need for additional hardware or phone numbers. Text Reques... Read more about Text Request

Solutionreach is a dynamic software platform designed to enhance patient engagement in healthcare settings. It excels in automating appointment reminders and confirmations, significantly reducing missed appointments. The software offers customizable communication options, like emails and texts, for personalized patient interaction. Solutionreach's online scheduling feature streamlines appointment ... Read more about Solutionreach

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace

Chatmeter is a comprehensive, user-friendly software developed to empower businesses to manage their online reputation. Its core feature is local SEO optimization, which significantly boosts visibility in local searches, a crucial aspect for attracting nearby customers. Chatmeter also excels in monitoring and analyzing online reviews, allowing businesses to understand and respond to customer feedb... Read more about Chatmeter

AppFollow is a versatile software tool tailored for app tracking and management, offering a comprehensive solution for businesses and developers. It specializes in monitoring app reviews and ratings across various platforms, helping users stay updated with customer feedback. A standout feature is its real-time analytics, providing insights into app performance and user sentiment. AppFollow simplif... Read more about AppFollow

Client Heartbeat is an advanced survey software designed to enhance customer feedback collection and improve satisfaction levels for businesses across various industries. This platform provides tools for creating and distributing surveys, tracking responses, and analyzing feedback, enabling organizations to gain valuable insights into customer experiences and preferences. With its user-friendly in... Read more about Client Heartbeat

PromoRepublic is a versatile social media management software designed to help businesses and marketing agencies manage their social media presence more efficiently. The platform offers a range of tools for scheduling posts, creating engaging content, and analyzing performance across multiple social media channels. PromoRepublic's user-friendly interface allows users to create visually appealing p... Read more about PromoRepublic

Rio SEO is a comprehensive Brand Management Software designed to help businesses enhance their online presence and manage their brand reputation effectively. It offers a robust platform for monitoring brand mentions, analyzing search engine performance, and optimizing content for better visibility. Key features include real-time SEO analytics, keyword tracking, and competitor analysis that enable ... Read more about Rio SEO

Signpost is a leading customer satisfaction software designed to help businesses gather and analyze customer feedback effectively. With its easy-to-use interface, users can create surveys and questionnaires that capture valuable insights into customer experiences. The software automates the feedback collection process, ensuring timely responses and reducing manual effort. Signpost’s powerful ana... Read more about Signpost

TrustYou is a powerful review management software that enables businesses to monitor and respond to customer feedback effectively. Designed for the hospitality industry, this platform aggregates reviews from various sources, providing a comprehensive overview of guest sentiments. With its user-friendly interface, managers can quickly analyze trends, track performance metrics, and identify areas fo... Read more about TrustYou

EmbedSocial is a comprehensive social media management software designed to help businesses enhance their online presence and engage with customers effectively. This platform offers a range of tools for content creation, scheduling, and analytics, ensuring efficient social media operations. With EmbedSocial, users can easily create visually appealing posts, schedule them across multiple platforms,... Read more about EmbedSocial

Uberall is a brand management software solution designed to help businesses manage their online presence, customer interactions, and brand reputation across multiple platforms. The software provides tools for monitoring customer reviews, updating business information, and managing social media interactions, enabling companies to create a consistent brand image. Uberall’s location management feat... Read more about Uberall

Appbot is a review management software designed to help businesses monitor, analyze, and respond to customer feedback across app stores and review platforms. Appbot aggregates reviews from sources like Google Play, Apple App Store, and Amazon, consolidating them into a single interface where businesses can track customer sentiment and identify recurring issues or positive trends. The platform uses... Read more about Appbot

UserReport is a user-friendly survey software designed to help businesses gather valuable customer feedback. The platform offers customizable survey templates that allow businesses to quickly create surveys tailored to their needs. With a simple and intuitive interface, UserReport enables users to distribute surveys via email, website, or social media, making it easy to reach a wide audience. The ... Read more about UserReport

The Insiders is a review management software that helps businesses collect, manage, and analyze customer reviews across multiple platforms. The platform allows businesses to request reviews from satisfied customers, encourage positive feedback, and respond to negative reviews in a timely manner. The Insiders aggregates reviews from major websites like Google, Yelp, and Trustpilot, providing a cent... Read more about The Insiders

Doctify is a review management software tailored for healthcare providers to build trust and improve patient engagement. The platform allows healthcare professionals and clinics to collect verified patient reviews and display them on their websites or social media profiles. Doctify’s user-friendly dashboard provides an overview of review metrics, enabling organizations to monitor patient feedbac... Read more about Doctify

Bluepulse is a team communication software that enhances collaboration, engagement, and productivity within organizations. This platform is designed to facilitate seamless communication across teams, departments, and locations. With Bluepulse, businesses can create a unified environment where team members can share ideas, give feedback, and collaborate on projects in real time. The software suppor... Read more about Bluepulse

SMG (Service Management Group) is a customer experience software designed to help businesses collect, analyze, and act on customer feedback across multiple touchpoints. The platform provides comprehensive tools for gathering feedback from surveys, social media, and in-store interactions, offering businesses a holistic view of customer satisfaction. With SMG’s advanced analytics, companies can ga... Read more about SMG

Webwinkelkeur is a review management software designed to help e-commerce businesses collect, manage, and display customer reviews to build trust and improve online reputation. The platform enables retailers to gather verified reviews from customers, ensuring that feedback is authentic and reliable. Webwinkelkeur provides tools to display reviews on product pages, increase visibility, and enhance ... Read more about Webwinkelkeur