Best Knowledge Base Software

Knowledge base software provides a centralized platform for storing, organizing, and sharing information, making it easy for teams and customers to access critical resources. These tools are essential for improving self-service support, streamlining internal knowledge sharing, and enhancing productivity. Knowledge base solutions are widely used across industries for customer support, employee training, and documentation management. The best knowledge base tools include features like customizable templates, search optimization, user analytics, and integration with helpdesk or CRM systems. Advanced solutions offer AI-powered suggestions, multilingual support, and mobile accessibility, ensuring users can access information anytime, anywhere. Whether for internal use or customer-facing content, knowledge base software simplifies content management and improves user satisfaction. Explore top-rated knowledge base software to centralize your information and boost efficiency. Choose solutions designed to enhance collaboration, improve accessibility, and support self-service capabilities.

Last Updated: June 26, 2025

344 Software

Top 10 Knowledge Base Software

Bloomfire

Bloomfire

Contact Vendor

Confluence

Confluence

$4.89 Per month

Document360

Document360

$149 Per month

Freshdesk

Freshdesk

$15 Per month

Help Scout

Help Scout

$22 Per month

Helpjuice

Helpjuice

$120 Per month

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Notion

Notion

$8 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho Desk

Zoho Desk

$800 Per month

List of Top Knowledge Base Software | Best Knowledge Base Tools

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Full Text Search

Self Service Portal

SEO Management

Customizable Branding

Feedback Management

Reporting/Analytics

Rich Text Editor

Cataloging/Categorization

Multi-Language

Customizable Templates

Collaboration Tools

User Management

Drag & Drop Editor

Mobile Interface

WYSIWYG Editor

Knowledge Management

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

FastAnswer2 is an innovative Knowledge Base Software designed to empower businesses with efficient and effective ways to manage and disseminate information. It offers a comprehensive platform for creating, organizing, and accessing a centralized repository of knowledge, ensuring that employees and customers can find the information they need quickly and easily. FastAnswer2 features an intuitive in... Read more about FastAnswer2

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

myQuest Connect is an innovative Knowledge Management Software designed to help organizations capture, organize, and disseminate knowledge effectively, enhancing collaboration and driving informed decision-making. It offers a comprehensive platform for managing internal documentation, facilitating information sharing, and fostering a culture of continuous learning, ensuring that valuable knowledge... Read more about myQuest Connect

Free Trial

NA

Pricing Type

$35 Per user

Location

Israel

Desku.io

AI Customer Support Software For Ecommerce & SaaS

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket manag... Read more about Desku.io

Free Trial

7 Days

Pricing Type

$19 Per month

Location

United States

Deskero

Help desk software and support ticket system

Deskero is a modern customer support software offering a unique blend of traditional and innovative support tools. Its standout feature is the integration of social network support, allowing businesses to manage customer interactions on social media platforms alongside traditional channels like email and phone. This omnichannel approach ensures a seamless customer experience. Deskero also offers a... Read more about Deskero

Free Trial

Available

Pricing Type

$9 Per month

Location

United Kingdom

FieldPower is a comprehensive field service management software designed to streamline operations for businesses with mobile workforces. This powerful platform offers tools for scheduling, dispatching, and tracking field service activities, ensuring organizations can efficiently manage their service delivery. With its user-friendly interface, FieldPower allows users to easily assign tasks, monitor... Read more about FieldPower

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Prolifiq is a comprehensive content management software designed to streamline the creation, organization, and distribution of digital assets. This platform empowers marketing teams to manage their content workflows effectively, ensuring that the right materials are delivered to the right audiences at the right time. With features such as customizable templates, version control, and collaborative ... Read more about Prolifiq

Free Trial

Available

Pricing Type

$49 Per month

Location

United States

The tts Performance Suite is a cutting-edge digital adoption platform (DAP) that helps organizations accelerate the implementation of software and digital tools across their teams. The suite provides a comprehensive set of features that facilitate learning, user adoption, and performance tracking, enabling companies to ensure that employees are fully equipped to use new software systems effectivel... Read more about tts performance suite

Free Trial

Available

Pricing Type

Contact Vendor

Location

Germany

ExtraaEdge is a comprehensive admissions software designed to streamline the enrollment process for educational institutions. The platform offers tools for managing applications, tracking leads, and communicating with prospective students effectively. With its user-friendly interface, admissions teams can easily create custom application forms, manage document submissions, and monitor application ... Read more about ExtraaEdge

Free Trial

NA

Pricing Type

$3000 Per user

Location

India

Supportbench

Customer Support Software Built For The B2B

Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allowing teams to track and handle customer queries efficiently. Its distinctive feature is the customizable SLA (Service Lev... Read more about Supportbench

Free Trial

14 Days

Pricing Type

$32 Per month

Location

Canada

Telemation is a powerful call center software solution designed to enhance customer engagement and improve operational efficiency. This platform offers a comprehensive suite of features, including automated call distribution, interactive voice response, and real-time reporting, enabling call centers to manage high volumes of incoming calls effectively. With its intuitive interface, Telemation allo... Read more about Telemation

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Datango is a powerful learning management system (LMS) designed to streamline employee training and development processes for businesses. The platform offers a wide range of tools for creating, delivering, and tracking training programs, including e-learning modules, assessments, and interactive content. Datango supports compliance training, onboarding, and professional development, ensuring that ... Read more about datango

Free Trial

Available

Pricing Type

$4000 Per user

Location

Germany

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources, enabling businesses to ensure compliance and improve operational efficiency. With its user-friendly interface, GLPi all... Read more about GLPi

Free Trial

Available

Pricing Type

$19 Per month

Location

France

GovQA is a specialized government software designed to streamline public records management and improve transparency in governmental operations. This comprehensive platform provides tools for managing requests, tracking workflows, and facilitating communication between government agencies and the public. With features like automated request tracking, customizable dashboards, and advanced reporting... Read more about GovQA

Free Trial

NA

Pricing Type

$2000 Per year

Location

United States

In Mind Cloud is an advanced customer relationship management (CRM) software designed to help organizations manage their customer interactions effectively. This platform provides comprehensive tools for sales management, customer engagement, and analytics, ensuring that users can optimize their customer relationships. With features for automated workflows, lead tracking, and reporting, In Mind Clo... Read more about In Mind Cloud

Free Trial

Available

Pricing Type

$30 Per user

Location

Singapore

Skynamo is an innovative customer relationship management (CRM) software designed to enhance sales processes for field sales teams. This platform provides users with essential tools to manage customer relationships effectively, track sales activities, and streamline communication. Skynamo’s mobile app enables sales representatives to access customer data on-the-go, ensuring they are always equip... Read more about Skynamo

Free Trial

Available

Pricing Type

$69 Per user

Location

South Africa

FreeScout is a powerful Help Desk Software designed to help organizations manage customer support and inquiries effectively. It provides a centralized platform for ticket management, allowing support teams to track, prioritize, and resolve customer issues in real time. FreeScout enables users to collaborate on support requests, assign tickets to team members, and maintain communication with custom... Read more about FreeScout

Free Trial

NA

Pricing Type

Contact Vendor

Location

NA

Waybook is a business process management software that helps organizations document, organize, and streamline their workflows. It provides a centralized platform for creating standard operating procedures (SOPs), guidelines, and training materials, making it easy for teams to stay aligned and follow best practices. Waybook’s intuitive interface allows users to quickly build, update, and share pr... Read more about Waybook

Free Trial

Available

Pricing Type

$99 Per month

Location

United Kingdom

E-DriverFile is an advanced safety management software designed to enhance workplace safety and compliance. Tailored for organizations across various industries, E-DriverFile provides comprehensive tools for incident reporting, risk assessment, and safety audits. The platform features real-time monitoring, automated alerts, and customizable dashboards that allow safety managers to track and addres... Read more about E-DriverFile

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ConcernCenter is a powerful knowledge base software designed to help organizations manage, organize, and distribute their internal knowledge and resources more effectively. It enables businesses to create a centralized repository of articles, FAQs, troubleshooting guides, and best practices, making it easier for employees, customers, or clients to find the information they need. The software featu... Read more about ConcernCenter

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Kapture CX

Power-On Efficient Customer Care

Kapture CX is software designed to help businesses improve customer satisfaction and loyalty. It offers various tools to collect customer feedback, manage interactions, and streamline support processes. With Kapture CX, companies can easily gather insights from surveys and reviews to understand customer preferences better. The software simplifies tracking customer interactions across different com... Read more about Kapture CX

Free Trial

NA

Pricing Type

$39 Per month

Location

India

Vivantio

Your Service Management System for Internal and External Support

Vivantio is a versatile software designed to enhance service management operations. It's especially tailored for businesses focusing on customer service, IT support, and internal helpdesk tasks. Vivantio stands out for its customizable interface that allows users to adapt the software to their specific needs and workflows. It includes features like ticketing systems, asset tracking, and knowledge ... Read more about Vivantio

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

KMS Lighthouse

AI-Powered Knowledge Management

KMS Lighthouse is a sophisticated knowledge management system developed to enhance customer service and internal team efficiency. Its standout feature is the advanced search technology, which delivers accurate information to users instantly, significantly reducing response times. The platform excels in centralizing and organizing knowledge, making it easily accessible for both customer service age... Read more about KMS Lighthouse

Free Trial

NA

Pricing Type

Contact Vendor

Location

Israel

Chaport

All-in-one customer messaging software that combines multi-channel live chat, chatbots, knowledge base, and more.

Chaport is a user-friendly live chat software developed to enhance customer communication for businesses. Its standout feature is the multi-channel messaging capability, allowing seamless integration with popular social media platforms and email, centralizing all customer conversations. The software boasts an intuitive chat interface, making it easy for support teams to interact with customers eff... Read more about Chaport

Free Trial

NA

Pricing Type

$29 Per month

Location

United States

Showcase Workshop is a comprehensive digital asset management software designed to streamline the organization, storage, and distribution of digital assets within organizations. This software provides a centralized platform for managing multimedia content, including images, videos, documents, and more. With its user-friendly interface, Showcase Workshop allows users to easily upload, categorize, a... Read more about Showcase Workshop

Free Trial

Available

Pricing Type

$29 Per user

Location

New Zealand

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Frequently Asked Questions

Knowledge Base Software helps organizations create, manage, and share self-service resources like FAQs, articles, troubleshooting guides, and internal documentation.

Customer support teams, IT departments, HR teams, SaaS companies, startups, eCommerce businesses, and educational institutions use Knowledge Base Software.

It empowers customers and employees to find answers quickly, reduces support ticket volume, improves onboarding processes, and enhances overall productivity.

Key features include article creation and management, search functionality, content categorization, analytics and reporting, permission controls, and multilingual support.

Look for ease of article editing, powerful search capabilities, integration with support tools (like chatbots or helpdesks), branding customization, and analytics insights.

Yes. It provides customers with 24/7 self-service options, shortens resolution times, reduces support team workload, and improves customer satisfaction.

It builds a scalable support infrastructure, enhances internal knowledge sharing, reduces operational costs, and supports business growth through better self-service.

SaaS companies, eCommerce brands, IT service providers, educational institutions, HR departments, and product-based businesses benefit the most.

Yes. Small businesses use it to create organized FAQs, streamline onboarding, reduce repetitive support queries, and improve customer communication.

Absolutely. Enterprises use it to manage complex knowledge ecosystems across departments, support global teams, and deliver multilingual self-service options.

Yes. It supports single-product startups and large multi-product enterprises, adapting to growing knowledge management needs.