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AI-Powered Knowledge Management

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KMS Lighthouse Overview

KMS Lighthouse is a sophisticated knowledge management system developed to enhance customer service and internal team efficiency. Its standout feature is the advanced search technology, which delivers accurate information to users instantly, significantly reducing response times. The platform excels in centralizing and organizing knowledge, making it easily accessible for both customer service agents and customers through self-service portals. KMS Lighthouse supports multimedia content, including videos and images, for a more engaging user experience. It integrates seamlessly with existing CRM and call center systems, ensuring a smooth workflow. The tool also provides valuable analytics to track usage and identify knowledge gaps. Ideal for businesses aiming to improve information accuracy and accessibility, KMS Lighthouse boosts both employee performance and customer satisfaction.

KMS Lighthouse screenshot & Video

Contact Details

  • Vendor Name KMS lighthouse
  • Founded 2012
  • Location Israel
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, French, German, Hebrew, Polish, Romanian, Russian, Spanish, Thai

Industries

Automotive, Banking, Government Administration, Hospital & Health Care, Hospitality, Insurance, Leisure & Travel, Logistics & Supply Chain, Marketing & Advertising, Retail, Telecommunications

KMS Lighthouse Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

KMS Lighthouse Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

KMS Lighthouse FAQ's

  • No, KMS Lighthouse does not offer a free version.

  • No, KMS Lighthouse does not offer any free trial.

  • No, Credit Card details are not required for the KMS Lighthouse trial.

  • Yes, KMS Lighthouse offers an API.

  • KMS Lighthouse offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • KMS Lighthouse offers training with the following options:
    • In-person , Webinar , Documentation

  • KMS Lighthouse supports the following languages:
    • English

  • Following are the typical users of the KMS Lighthouse:
    • Midsize-Business , Large-Enterprise-Business

  • KMS Lighthouse supports the following deployment:
    • Cloud Hosted

  • KMS Lighthouse supports the following devices and operating systems:
    • Web-Based