Deskero logo

Deskero Claim

Help desk software and support ticket system

  Write a Review Visit website  

Deskero Overview

Deskero is a modern customer support software offering a unique blend of traditional and innovative support tools. Its standout feature is the integration of social network support, allowing businesses to manage customer interactions on social media platforms alongside traditional channels like email and phone. This omnichannel approach ensures a seamless customer experience. Deskero also offers a customizable ticketing system, streamlining the process of tracking and resolving customer inquiries. The software includes a knowledge base for customer self-service, reducing the support workload. Moreover, Deskero provides detailed analytics, giving businesses insights into customer satisfaction and agent performance. With a focus on simplicity and efficiency, Deskero is ideal for companies looking to enhance their customer support while embracing the digital age.

Deskero screenshot & Video

Contact Details

  • Deskero
  • 2012
  • United Kingdom
  • 1-10

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On-Premise
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish

Industries

Information Technology & Services

Deskero Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Deskero Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment
Pricing Page  

Plans & Packages

GROW

$9 Per Month

Deskero FAQ's

  • No, Deskero does not offer a free version.

  • Yes, Deskero offers a free trial.

  • No, Credit Card details are not required for the Deskero trial.

  • Deskero offers the following pricing plans & packages:

    Starting Plan:

    $9 Per Month

  • Deskero supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Deskero offers an API.

  • Deskero offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Deskero offers training with the following options:
    • In-person , Documentation

  • Deskero supports the following languages:
    • Arabic , Chinese (Simplified) , English , French , German , Italian , Portuguese , Russian , Spanish

  • Following are the typical users of the Deskero:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Deskero supports the following deployment:
    • Cloud Hosted , On Premises

  • Deskero supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux