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Deskero

Help desk software and support ticket system

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Deskero Overview

Deskero is a modern customer support software offering a unique blend of traditional and innovative support tools. Its standout feature is the integration of social network support, allowing businesses to manage customer interactions on social media platforms alongside traditional channels like email and phone. This omnichannel approach ensures a seamless customer experience. Deskero also offers a customizable ticketing system, streamlining the process of tracking and resolving customer inquiries. The software includes a knowledge base for customer self-service, reducing the support workload. Moreover, Deskero provides detailed analytics, giving businesses insights into customer satisfaction and agent performance. With a focus on simplicity and efficiency, Deskero is ideal for companies looking to enhance their customer support while embracing the digital age.

Contact Details

  • Deskero
  • 2012
  • United Kingdom
  • 1-10

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish

Industries

Information Technology & Services

Deskero Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Deskero Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

GROW

$9 Per Month

Deskero FAQ's

No, Deskero does not offer a free version.

Yes, Deskero offers a free trial.

No, Credit Card details are not required for the Deskero trial.

Deskero offers the following pricing plans & packages:

Starting Plan:

$9 Per Month

Deskero supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Deskero offers an API.

Deskero offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Deskero offers training with the following options:

In-person , Documentation

Deskero supports the following languages:

Arabic , Chinese (Simplified) , English , French , German , Italian , Portuguese , Russian , Spanish

Following are the typical users of the Deskero:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Deskero supports the following deployment:

Cloud Hosted , On Premises

Deskero supports the following mobile devices:

Web-Based , iPhone , Android , Windows , Linux