Best Knowledge Base Software

Knowledge base software provides a centralized platform for storing, organizing, and sharing information, making it easy for teams and customers to access critical resources. These tools are essential for improving self-service support, streamlining internal knowledge sharing, and enhancing productivity. Knowledge base solutions are widely used across industries for customer support, employee training, and documentation management. The best knowledge base tools include features like customizable templates, search optimization, user analytics, and integration with helpdesk or CRM systems. Advanced solutions offer AI-powered suggestions, multilingual support, and mobile accessibility, ensuring users can access information anytime, anywhere. Whether for internal use or customer-facing content, knowledge base software simplifies content management and improves user satisfaction. Explore top-rated knowledge base software to centralize your information and boost efficiency. Choose solutions designed to enhance collaboration, improve accessibility, and support self-service capabilities.

Last Updated: June 26, 2025

344 Software

Top 10 Knowledge Base Software

Bloomfire

Bloomfire

Contact Vendor

Confluence

Confluence

$4.89 Per month

Document360

Document360

$149 Per month

Freshdesk

Freshdesk

$15 Per month

Help Scout

Help Scout

$22 Per month

Helpjuice

Helpjuice

$120 Per month

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Notion

Notion

$8 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho Desk

Zoho Desk

$800 Per month

List of Top Knowledge Base Software | Best Knowledge Base Tools

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Full Text Search

Self Service Portal

SEO Management

Customizable Branding

Feedback Management

Reporting/Analytics

Rich Text Editor

Cataloging/Categorization

Multi-Language

Customizable Templates

Collaboration Tools

User Management

Drag & Drop Editor

Mobile Interface

WYSIWYG Editor

Knowledge Management

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Vitalblocks CRM is a comprehensive Customer Relationship Management Software designed to help businesses manage and enhance their interactions with customers and prospects effectively. It offers a robust platform for tracking customer information, managing sales pipelines, and automating marketing campaigns, ensuring a seamless and personalized customer experience. Key features include contact man... Read more about Vitalblocks CRM

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Knowledge Drive is an advanced knowledge management software designed to help organizations capture, organize, and share their collective expertise effectively. It provides a centralized repository where employees can store and access critical information, documents, and best practices, enhancing collaboration and reducing knowledge silos. With its intuitive search functionality, Knowledge Drive e... Read more about Knowledge Drive

Free Trial

Available

Pricing Type

$2 Per user

Location

United Kingdom

indoc.pro is an intuitive knowledge base software that helps organizations centralize, manage, and share information across teams and departments. By organizing FAQs, how-to guides, troubleshooting articles, and best practice documents, indoc.pro enables businesses to provide consistent and easily accessible information to employees, customers, and partners. The software’s powerful search functi... Read more about indoc.pro

Free Trial

Available

Pricing Type

$49 Per month

Location

Switzerland

PaceKB is an all-in-one knowledge base software that helps businesses create, manage, and share information in a centralized platform. Ideal for customer support teams, PaceKB allows organizations to build comprehensive knowledge bases with articles, FAQs, and how-to guides, enabling customers and employees to find answers to common questions quickly. The software’s intuitive editor makes it eas... Read more about PaceKB

Free Trial

Available

Pricing Type

$7.5 Per user

Location

United Kingdom

Restaurantology is a knowledge base software designed specifically for the restaurant and hospitality industry. It provides a centralized platform where restaurant owners, managers, and staff can store and share essential operational information, policies, and procedures. With Restaurantology, businesses can create a library of articles, guides, FAQs, and training materials that are easily accessi... Read more about Restaurantology

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Tech Debate is a knowledge management software that helps businesses efficiently manage, share, and collaborate on critical knowledge and information. It provides a centralized platform where teams can store documents, guidelines, and best practices, ensuring that valuable information is easily accessible across the organization. Tech Debate features tools for knowledge sharing, such as discussion... Read more about Tech Debate

Free Trial

NA

Pricing Type

$10 Per user

Location

Germany

Ask is an intuitive knowledge base software designed to help businesses create, manage, and share self-service content with customers, employees, and partners. Whether you're building a customer support portal or an internal knowledge repository, Ask provides a simple, efficient solution to centralize important information. The software allows teams to create and organize articles, FAQs, troublesh... Read more about Ask

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Perdix is a comprehensive knowledge management software designed to help businesses capture, organize, and share critical information across their organization. The platform centralizes knowledge assets such as documents, training materials, and best practices, allowing employees to quickly find and access relevant information. Perdix integrates AI-powered search features, ensuring that users can ... Read more about Perdix

Free Trial

Available

Pricing Type

$10 Per user

Location

United States

Tesseron is an IT service management software that helps IT teams deliver efficient support and manage IT assets effectively. The platform provides features for ticketing, incident management, asset tracking, and knowledge base creation, enabling IT departments to respond to user requests quickly and maintain IT infrastructure. Tesseron’s user-friendly dashboard allows IT administrators to prior... Read more about Tesseron

Free Trial

Available

Pricing Type

$24.9 Per user

Location

Germany

FAQ Hub is a knowledge base software that enables organizations to create and manage FAQs, help articles, and support documentation for customers and employees. It provides a centralized platform where users can find answers to common questions, reducing support requests and improving user experience. FAQ Hub’s editor allows for easy content creation, organization, and categorization, ensuring t... Read more about FAQ Hub

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Tandora is a knowledge management software that helps businesses capture, organize, and share knowledge across teams to enhance collaboration and decision-making. The platform provides a centralized repository for documents, articles, manuals, and other resources, making it easy for employees to find the information they need, when they need it. Tandora’s intuitive search functionality allows us... Read more about Tandora

Free Trial

Available

Pricing Type

$30 Per month

Location

India

Hogado is a comprehensive task management software designed to streamline workflows and improve team collaboration. The software provides users with a powerful platform for organizing tasks, setting deadlines, and assigning responsibilities. Hogado’s intuitive interface makes it easy for teams to create, track, and prioritize tasks, ensuring that projects stay on schedule. Users can create task ... Read more about Hogado

Free Trial

Available

Pricing Type

$9 Per user

Location

Germany

Logycore is an advanced knowledge base software designed to help businesses centralize and manage their internal and external knowledge assets. The platform enables organizations to create, store, and organize articles, FAQs, guides, and other valuable information in a secure and easily accessible repository. By providing employees and customers with quick access to relevant information, Logycore ... Read more about Logycore

Free Trial

NA

Pricing Type

$0 Per user

Location

Armenia

RevOwl is a robust knowledge base software designed to help businesses create, manage, and share a centralized repository of information for both customers and internal teams. Whether you're providing customer support or managing internal documentation, RevOwl enables organizations to build easily navigable knowledge bases that improve efficiency and reduce reliance on customer service teams. The ... Read more about RevOwl

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Niva is a robust knowledge base software designed to help businesses create, manage, and share information across teams and departments. With Niva, organizations can centralize their internal knowledge, making it easier for employees to find answers, troubleshoot issues, and collaborate effectively. The platform’s user-friendly interface allows businesses to organize their knowledge base by cate... Read more about Niva

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Shiroo

La transmission du savoir au service des performances de votre entreprise

Captez et structurer vos connaissances, savoir-faire, processus et autres bonnes pratiques de manière totalement naturelle avec Shiroo. En effet, vous n'avez qu'à parler à Shiroo et lui expliquer ce que vous faîtes comme vous le feriez avec un collègue. Shiroo et son IA analysent ce que vous dîtes et formalise la connaissance sous forme d'une fiche. Read more about Shiroo

Free Trial

30 Days

Pricing Type

Contact Vendor

Location

France

ServoDesk is a user-friendly help desk software designed to help businesses efficiently manage customer support and service requests. The platform enables businesses to track and resolve customer issues quickly, improving customer satisfaction and loyalty. ServoDesk includes ticket management features, allowing businesses to categorize, prioritize, and assign support requests to team members. The ... Read more about ServoDesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

OVIO Virtual Assistant is an advanced knowledge management software designed to enhance information accessibility and collaboration within organizations. By leveraging artificial intelligence and natural language processing, OVIO serves as an intelligent virtual assistant that can swiftly retrieve, organize, and present relevant information based on user queries. The software enables seamless inte... Read more about OVIO Virtual Assistant

Free Trial

Available

Pricing Type

$11.95 Per user

Location

Germany

Sereda.ai

Modular AI platform for automating HR processes and employee development

Sereda.ai’s knowledge base software centralizes organizational knowledge, making it easy for employees to access important documents, FAQs, and guidelines. With AI-powered search capabilities, users can quickly find the information they need, improving efficiency and decision-making. The platform supports collaboration and knowledge sharing across teams, ensuring that critical information is av... Read more about Sereda.ai

Free Trial

14 Days

Pricing Type

Contact Vendor

Location

Ukraine

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Frequently Asked Questions

Knowledge Base Software helps organizations create, manage, and share self-service resources like FAQs, articles, troubleshooting guides, and internal documentation.

Customer support teams, IT departments, HR teams, SaaS companies, startups, eCommerce businesses, and educational institutions use Knowledge Base Software.

It empowers customers and employees to find answers quickly, reduces support ticket volume, improves onboarding processes, and enhances overall productivity.

Key features include article creation and management, search functionality, content categorization, analytics and reporting, permission controls, and multilingual support.

Look for ease of article editing, powerful search capabilities, integration with support tools (like chatbots or helpdesks), branding customization, and analytics insights.

Yes. It provides customers with 24/7 self-service options, shortens resolution times, reduces support team workload, and improves customer satisfaction.

It builds a scalable support infrastructure, enhances internal knowledge sharing, reduces operational costs, and supports business growth through better self-service.

SaaS companies, eCommerce brands, IT service providers, educational institutions, HR departments, and product-based businesses benefit the most.

Yes. Small businesses use it to create organized FAQs, streamline onboarding, reduce repetitive support queries, and improve customer communication.

Absolutely. Enterprises use it to manage complex knowledge ecosystems across departments, support global teams, and deliver multilingual self-service options.

Yes. It supports single-product startups and large multi-product enterprises, adapting to growing knowledge management needs.