Best Knowledge Base Software

Knowledge base software provides a centralized platform for storing, organizing, and sharing information, making it easy for teams and customers to access critical resources. These tools are essential for improving self-service support, streamlining internal knowledge sharing, and enhancing productivity. Knowledge base solutions are widely used across industries for customer support, employee training, and documentation management. The best knowledge base tools include features like customizable templates, search optimization, user analytics, and integration with helpdesk or CRM systems. Advanced solutions offer AI-powered suggestions, multilingual support, and mobile accessibility, ensuring users can access information anytime, anywhere. Whether for internal use or customer-facing content, knowledge base software simplifies content management and improves user satisfaction. Explore top-rated knowledge base software to centralize your information and boost efficiency. Choose solutions designed to enhance collaboration, improve accessibility, and support self-service capabilities.

Last Updated: June 26, 2025

344 Software

Top 10 Knowledge Base Software

Bloomfire

Bloomfire

Contact Vendor

Confluence

Confluence

$4.89 Per month

Document360

Document360

$149 Per month

Freshdesk

Freshdesk

$15 Per month

Help Scout

Help Scout

$22 Per month

Helpjuice

Helpjuice

$120 Per month

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Notion

Notion

$8 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho Desk

Zoho Desk

$800 Per month

List of Top Knowledge Base Software | Best Knowledge Base Tools

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Full Text Search

Self Service Portal

SEO Management

Customizable Branding

Feedback Management

Reporting/Analytics

Rich Text Editor

Cataloging/Categorization

Multi-Language

Customizable Templates

Collaboration Tools

User Management

Drag & Drop Editor

Mobile Interface

WYSIWYG Editor

Knowledge Management

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

netPark is a powerful parking management software designed to optimize the operations of parking facilities. This platform offers a comprehensive suite of tools for managing reservations, tracking occupancy, and processing payments. With its intuitive interface, users can easily monitor parking spaces in real time, enabling efficient space utilization and improved customer experience. netPark supp... Read more about netPark

Free Trial

NA

Pricing Type

$250 Per month

Location

United States

Veloxy is an advanced Sales Enablement Software designed to empower sales teams with the tools and insights they need to close deals more effectively. It offers a comprehensive platform for managing sales activities, tracking customer interactions, and optimizing sales strategies, ensuring that sales professionals can perform at their best. Veloxy features an intuitive interface that allows users ... Read more about Veloxy

Free Trial

Available

Pricing Type

$25 Per feautre

Location

United States

BNTouch Mortgage CRM

Mortgage Business Growth Platform

BNTouch Mortgage CRM is a comprehensive and versatile software tailored for mortgage professionals. It excels in streamlining client interactions and loan processing, making it an essential tool in the mortgage industry. Its standout features include automated marketing campaigns that keep clients engaged and informed. The CRM offers a centralized database for easy access to client information, en... Read more about BNTouch Mortgage CRM

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Meritto

Meritto helps boost your Sales, Marketing, Admission, Finance & Operation Teams’ productivity with its Enrollment Cloud & Education CRM.

Meritto, formerly known as NoPaperForms, is an innovative software designed to revolutionize the education sector. It's a comprehensive solution that simplifies and automates the admission process, making it seamless for both institutions and applicants. With its user-friendly interface, Meritto enables institutions to easily manage inquiries, applications, and communications. It offers robust ana... Read more about Meritto

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Whale

Document and centralize your procedures and processes, train your team and manage one central source of truth for all your company knowledge.

Whale is an innovative knowledge management platform developed to centralize and streamline organizational learning. Its key feature is the ability to create, organize, and share interactive content easily, making it ideal for onboarding and continuous employee training. Whale stands out with its user-friendly interface, encouraging engagement and simplifying navigation. It integrates smoothly wit... Read more about Whale

Free Trial

NA

Pricing Type

$6 Per month

Location

Belgium

FROGED

Your Partner in Omnichannel Communication

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective c... Read more about FROGED

Free Trial

NA

Pricing Type

$32 Per month

Location

Spain

Salesboom CRM Suite is a robust customer relationship management (CRM) software designed to enhance customer interactions and streamline sales processes. With features such as contact management, sales automation, and lead tracking, Salesboom empowers businesses to build stronger relationships with their customers. The intuitive interface allows users to access customer data easily, manage communi... Read more about Salesboom CRM Suite

Free Trial

Available

Pricing Type

$14 Per user

Location

Canada

Web+Center is a comprehensive help desk software designed to enhance customer support and streamline service management. This solution provides businesses with the tools they need to manage inquiries, track tickets, and resolve issues efficiently. With features such as automated ticket routing, knowledge base integration, and real-time reporting, Web+Center empowers support teams to deliver except... Read more about Web+Center

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

ServiceTonic is a comprehensive help desk software designed to enhance IT service management and customer support for organizations of all sizes. This platform offers tools for incident management, service request tracking, and customer communication, enabling IT teams to respond effectively to user needs. With its user-friendly interface, ServiceTonic allows users to create and manage support tic... Read more about ServiceTonic

Free Trial

Available

Pricing Type

Contact Vendor

Location

Spain

SalesNOW is a powerful customer relationship management software designed to help sales teams enhance their performance and improve customer engagement. With an intuitive interface, SalesNOW allows users to manage leads, track interactions, and analyze sales data effectively. The software offers robust tools for pipeline management, enabling users to visualize their sales processes and identify ar... Read more about SalesNOW

Free Trial

Available

Pricing Type

$19.95 Per feautre

Location

Canada

AnswerHub is an advanced team communication software designed to enhance collaboration and knowledge sharing within organizations. This platform provides comprehensive tools for managing questions, discussions, and resources seamlessly. With its user-friendly interface, team members can easily post queries, share insights, and access a centralized knowledge base in real-time. AnswerHub features ro... Read more about AnswerHub

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Pitcher is a cutting-edge sales enablement software designed to empower sales teams with the tools they need to succeed. This comprehensive platform provides a suite of features that enhance collaboration, streamline communication, and improve overall sales performance. With Pitcher, sales professionals can access product information, presentations, and marketing materials anytime, ensuring they a... Read more about Pitcher

Free Trial

Available

Pricing Type

$20 Per feautre

Location

Switzerland

Katabat is a workflow management software designed to streamline business processes and enhance collaboration across teams. This platform provides tools for automating workflows, managing tasks, and tracking project progress, enabling organizations to improve operational efficiency. With features such as customizable workflow templates, real-time collaboration tools, and analytics dashboards, Kata... Read more about Katabat

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Knowledge is a comprehensive knowledge base software designed to help organizations manage and share information efficiently. This platform provides tools for creating, organizing, and maintaining a centralized repository of knowledge, ensuring that employees can access critical information when needed. With features such as customizable articles, search functionality, and user feedback options, K... Read more about Knowledge

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

Klutch is an innovative knowledge base software designed to facilitate information sharing and enhance collaboration within organizations. This powerful platform provides a centralized repository for storing, organizing, and retrieving valuable knowledge and resources. With its user-friendly interface, Klutch allows teams to create, edit, and publish articles, documents, and tutorials easily, ensu... Read more about Klutch

Free Trial

NA

Pricing Type

$4 Per user

Location

Israel

Nuclia is a cutting-edge enterprise search software that allows organizations to search, discover, and retrieve business-critical data from multiple sources across the organization. With its powerful AI-driven search capabilities, Nuclia makes it easy to access information stored in various databases, applications, and cloud storage systems. The platform features natural language processing (NLP),... Read more about Nuclia

Free Trial

Available

Pricing Type

$30 Per month

Location

Spain

C2CRM

Take a Modular Approach to Customer Relationship Management (CRM).

C2CRM is a versatile customer relationship management software designed to streamline business processes and enhance customer engagement. It's user-friendly, making it accessible for businesses of all sizes. The software offers a comprehensive suite of features, including sales automation, which accelerates the sales process, and marketing tools that help create targeted campaigns. Customer servic... Read more about C2CRM

Free Trial

NA

Pricing Type

$15 Per month

Location

United States

Revamp CRM

CRM Built for Online Stores

Retain customers and empower your sales team. Order-aware CRM with customer behavior insights. Know your customers & sell more. Improve repeated orders. Have a central place for your B2B or B2C customers, their orders, notes, tags, tasks and your own custom fields directly under their profile. Two-way Tag sync with Shopify. Extend your CRM with the Integration with Zapier. Manage sales activities,... Read more about Revamp CRM

Free Trial

14 Days

Pricing Type

$9 Per month

Location

Egypt

Sugester

More than CRM and Helpdesk

The system gives you the tools you need to effectively manage customer data, communication, sales, and marketing in a company. Sugester includes a CRM module, a task management tool, an e-mail interface, a helpdesk tool, an email-marketing tool, a VOIP module, a knowledge base, and a suggestion forum. it also get new customers and keep your old ones happy. Our tools help you build and maintain re... Read more about Sugester

Free Trial

30 Days

Pricing Type

$9 Per month

Location

Poland

SRM Software is a powerful customer service software designed to enhance customer support and service management for businesses. This platform offers comprehensive tools for managing support tickets, tracking customer interactions, and analyzing service performance, ensuring effective customer service operations. With SRM Software, users can easily create and manage support tickets, monitor respon... Read more about SRM Software

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Richdesk is a feature-rich help desk software designed to streamline customer support and enhance service efficiency. It offers a comprehensive platform for ticket management, live chat, knowledge base creation, and multi-channel support, ensuring that customer inquiries are handled promptly and effectively. Richdesk’s intuitive interface allows support teams to prioritize and assign tickets, tr... Read more about Richdesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Kademi is a comprehensive Customer Relationship Management (CRM) Software designed to help businesses manage and enhance their interactions with customers and prospects effectively. It offers a robust platform for tracking customer information, managing sales pipelines, and automating marketing campaigns, ensuring a seamless and personalized customer experience. Key features include contact manage... Read more about Kademi

Free Trial

Available

Pricing Type

$850 Per month

Location

New Zealand

Rezolve AI

Slash Your IT and HR Tickets with Agentic AI & Modern AITSM

Rezolve AI is an AI-powered help desk software that automates customer support workflows and provides real-time assistance. It uses natural language processing (NLP) and machine learning to understand and resolve customer inquiries efficiently, helping businesses improve their customer service operations. Rezolve AI offers a conversational interface that allows customers to interact with a chatbot... Read more about Rezolve AI

Free Trial

Available

Pricing Type

$3 Per user

Location

United States

Wakeupsales

Empower remote teams to close more sales

Wakeupsales is a user friendly cloud CRM suited for teams of all sizes. It is popularly used by sales teams across IT, real estate, digital agencies, and online travel agencies, consulting and professional services firms to maintain full control of their sales pipeline, improve deal closure rates & build lasting customer relationships. Read more about Wakeupsales

Free Trial

NA

Pricing Type

Free

Location

United States

SpiceCSM is an innovative customer relationship management (CRM) software designed to enhance customer engagement and streamline sales processes for businesses. This platform offers a comprehensive suite of features that enable organizations to manage customer interactions, track sales opportunities, and analyze customer data. With SpiceCSM, sales teams can easily access customer information, mana... Read more about SpiceCSM

Free Trial

NA

Pricing Type

$45 Per user

Location

United States

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Frequently Asked Questions

Knowledge Base Software helps organizations create, manage, and share self-service resources like FAQs, articles, troubleshooting guides, and internal documentation.

Customer support teams, IT departments, HR teams, SaaS companies, startups, eCommerce businesses, and educational institutions use Knowledge Base Software.

It empowers customers and employees to find answers quickly, reduces support ticket volume, improves onboarding processes, and enhances overall productivity.

Key features include article creation and management, search functionality, content categorization, analytics and reporting, permission controls, and multilingual support.

Look for ease of article editing, powerful search capabilities, integration with support tools (like chatbots or helpdesks), branding customization, and analytics insights.

Yes. It provides customers with 24/7 self-service options, shortens resolution times, reduces support team workload, and improves customer satisfaction.

It builds a scalable support infrastructure, enhances internal knowledge sharing, reduces operational costs, and supports business growth through better self-service.

SaaS companies, eCommerce brands, IT service providers, educational institutions, HR departments, and product-based businesses benefit the most.

Yes. Small businesses use it to create organized FAQs, streamline onboarding, reduce repetitive support queries, and improve customer communication.

Absolutely. Enterprises use it to manage complex knowledge ecosystems across departments, support global teams, and deliver multilingual self-service options.

Yes. It supports single-product startups and large multi-product enterprises, adapting to growing knowledge management needs.