Best Customer Experience Software

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling u... Read more about GetFeedback

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for businesses, as it can train employees on new software without extensive manuals or training sessions. WalkMe's interactive wa... Read more about WalkMe

Dynamic Yield is a comprehensive customer experience software that empowers businesses to optimize their digital platforms through personalization and automation. By utilizing advanced machine learning algorithms, Dynamic Yield analyzes user behavior to deliver tailored content, product recommendations, and targeted messaging across websites and mobile applications. This platform allows organizati... Read more about Dynamic Yield

PowerReviews is an innovative customer loyalty software that helps businesses enhance customer engagement and foster brand loyalty. This comprehensive platform allows organizations to collect, manage, and showcase customer feedback across various online channels, building trust and credibility with potential buyers. With PowerReviews, businesses can easily solicit reviews and ratings from satisfie... Read more about PowerReviews

Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to enhance customer loyalty. The platform offers customizable templates, real-time analytics, and automated reporting, allow... Read more about Questback

Influitive is a cutting-edge advocacy marketing platform, designed to harness the power of customer enthusiasm. It specializes in building and managing a brand's community of advocates. The software facilitates the creation of engaging challenges and rewards to motivate users. Its intuitive interface allows for easy navigation and management of advocacy programs. Influitive integrates seamlessly w... Read more about Influitive

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Cint is a leading market research software that revolutionizes the way organizations gather and analyze consumer insights. Designed for businesses of all sizes, Cint offers a user-friendly platform that connects brands with their target audiences through a global panel of respondents. With tools for survey creation, data collection, and real-time analytics, users can quickly gather valuable feedba... Read more about Cint

Infobip is a powerful email marketing software designed to enhance communication and engagement with customers. The platform allows businesses to create, send, and track personalized email campaigns using customizable templates and a drag-and-drop editor. Infobip offers advanced segmentation tools, enabling marketers to target specific audience groups for more effective messaging. Additionally, th... Read more about Infobip

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-friendly interface, businesses can easily track their reputation, gain insights into customer sentiments, and identify a... Read more about ReviewTrackers

Cxense is an advanced dashboard software that transforms complex data into actionable insights for businesses. This platform enables users to create customizable dashboards that visualize key performance indicators (KPIs) across various departments, facilitating data-driven decision-making. With its intuitive drag-and-drop interface, users can easily design and modify dashboards to reflect specifi... Read more about Cxense

InMoment is a sophisticated customer experience software that helps businesses understand and improve how they interact with their customers. Equipped with powerful analytics and feedback tools, InMoment enables companies to gather real-time insights into customer satisfaction, behavior, and preferences. The platform supports multiple feedback channels, including surveys, social media, and in-app ... Read more about InMoment

Omnichannel Personalization is an eCommerce software designed to help businesses create a consistent and customized shopping experience across multiple sales channels. With this software, brands can gather customer data from various touchpoints—websites, mobile apps, social media, and physical stores—and use it to tailor marketing and product recommendations. Omnichannel Personalization offers... Read more about Omnichannel Personalization

SMS Reviews is an innovative customer experience software designed to help businesses gather feedback and improve their services through SMS-based surveys. This platform allows organizations to send quick, engaging surveys to customers after interactions, enabling them to capture valuable insights and assess satisfaction levels effectively. With its user-friendly interface, businesses can create c... Read more about SMS Reviews

PBXact is a versatile VoIP software designed to enhance communication and collaboration within organizations through a robust and feature-rich phone system. This platform provides businesses with a wide array of telephony features, including call routing, voicemail, conferencing, and automated attendants, all delivered through a secure cloud-based infrastructure. With PBXact, users can make and re... Read more about PBXact

Experience.com, formerly SocialSurvey, is a cutting-edge customer experience management software developed to empower businesses in understanding and enhancing their customer interactions. Central to its functionality is the collection and analysis of customer feedback, enabling companies to gain real-time insights into client satisfaction. The software excels in automating feedback requests post-... Read more about Experience.com

Qwary is a cutting-edge survey and feedback management software designed to revolutionize the way organizations collect and analyze data. It stands out for its exceptional ease of use, enabling users with varying levels of technical expertise to craft engaging surveys quickly. The platform supports various question formats, including open-ended, multiple-choice, and scale-based questions, making i... Read more about Qwary

LoginRadius is a powerful registration software designed to enhance user authentication and streamline the onboarding process for businesses. This platform provides comprehensive tools for managing user registrations, social logins, and identity verification, ensuring that organizations can provide a seamless experience for their customers. With its user-friendly interface, LoginRadius allows user... Read more about LoginRadius

Jebbit is a customer experience software designed to engage audiences and drive conversions through interactive content. The platform enables businesses to create personalized experiences that collect valuable first-party data while enhancing customer engagement. With Jebbit, marketers can design quizzes, surveys, polls, and other interactive content types that provide meaningful insights into cus... Read more about Jebbit

Heap is an advanced data analysis software designed to empower businesses to capture, analyze, and visualize their data with ease and precision. It offers a comprehensive platform for tracking user interactions, events, and behaviors across websites and applications without the need for manual tagging. Heap’s intuitive interface allows users to create custom reports, perform cohort analyses, and... Read more about Heap

Fullstory is a leading Customer Experience Software designed to help businesses understand and enhance user interactions on their digital platforms. It offers a comprehensive suite of tools for session replay, heatmaps, and user journey analysis, enabling organizations to identify pain points and optimize user experiences effectively. Key features include real-time analytics, error detection, and ... Read more about Fullstory

Movable Ink is a powerful email marketing software designed to help businesses create dynamic, personalized email campaigns that enhance customer engagement. This innovative platform offers a suite of tools that facilitate content creation, automation, A/B testing, and performance analytics, ensuring organizations can optimize their email marketing strategies effectively. Movable Ink’s user-frie... Read more about Movable Ink

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is user-friendly, with drag-and-drop survey creation and a variety of customizable templates. Sogolytics provides robust dat... Read more about Sogolytics

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Productboard is a dynamic product management software that excels in helping teams prioritize features and plan product roadmaps effectively. Its core strength lies in centralizing user feedback, allowing teams to make informed, customer-focused decisions. Productboard simplifies the process of collecting and organizing insights from various sources, ensuring that every voice is heard. With its in... Read more about Productboard