Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.

Last Updated: June 26, 2025

980 Software

Top 10 Customer Experience Software

Birdeye

Birdeye

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Freshdesk

Freshdesk

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$15 Per month

Genesys Cloud CX

Genesys Cloud CX

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$90 Per month

Intercom

Intercom

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$39 Per month

Podium

Podium

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$399 Per month

ResponseTek:CEM

ResponseTek:CEM

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$50000 Per user

Sogolytics

Sogolytics

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$25 Per month

Survicate

Survicate

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$99 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho CRM Plus

Zoho CRM Plus

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$2900 Per month

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

StellarTech.ai is an advanced conversational AI platform designed to help businesses enhance customer interactions and automate communication processes through intelligent chatbots and virtual assistants. The platform leverages natural language processing (NLP) and machine learning to deliver personalized, human-like conversations across various communication channels, including websites, mobile a... Read more about StellarTech.ai

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Preschool Pulse is a customer experience software tailored specifically for the early childhood education sector. Designed to help preschool centers engage with parents and enhance communication, Preschool Pulse enables schools to track and measure the experiences of both parents and children. The platform offers a suite of tools for managing parent feedback, surveys, and reviews, which can be use... Read more about Preschool Pulse

Free Trial

NA

Pricing Type

$200 Per month

Location

United States

Review Analytics is an advanced reputation management software designed to help businesses monitor, manage, and improve their online reputation. In today’s digital age, a brand’s reputation is one of its most valuable assets, and Review Analytics provides businesses with the tools to stay on top of customer feedback, reviews, and social media mentions. The platform aggregates customer reviews ... Read more about Review Analytics

Free Trial

Available

Pricing Type

$0 Per month

Location

New Zealand

Players 1st is an innovative customer experience software designed to help businesses enhance customer satisfaction by capturing real-time feedback and insights. This software is specifically built for industries like sports, entertainment, and hospitality, enabling businesses to understand their customers' experiences and tailor their offerings accordingly. Players 1st allows users to collect fee... Read more about Players 1st

Free Trial

Available

Pricing Type

$1000 Per year

Location

Denmark

Critflex is an advanced customer experience software solution designed to help businesses enhance interactions with their customers and build lasting relationships. The platform integrates multiple communication channels, including email, chat, social media, and customer surveys, enabling businesses to track and respond to customer feedback in real time. Critflex’s powerful analytics and reporti... Read more about Critflex

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.