Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.

Last Updated: June 26, 2025

980 Software

Top 10 Customer Experience Software

Birdeye

Birdeye

Contact Vendor

Freshdesk

Freshdesk

$15 Per month

Genesys Cloud CX

Genesys Cloud CX

$90 Per month

Intercom

Intercom

$39 Per month

Podium

Podium

$399 Per month

ResponseTek:CEM

ResponseTek:CEM

$50000 Per user

Sogolytics

Sogolytics

$25 Per month

Survicate

Survicate

$99 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho CRM Plus

Zoho CRM Plus

$2900 Per month

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

IrisCX is a customer journey mapping tool that enables businesses to understand, visualize, and optimize the journey of their customers. Designed for teams focused on enhancing customer experience, IrisCX provides tools to map out every interaction a customer has with a brand, from initial contact to purchase and beyond. With its intuitive drag-and-drop interface, users can create journey maps tha... Read more about IrisCX

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Wrench.ai is a personalization software that helps businesses deliver customized experiences and recommendations to their customers. Using AI-powered analytics, Wrench.ai identifies customer preferences, behavior patterns, and purchase history, enabling businesses to tailor content, products, and messaging for each individual. The platform integrates with CRM and marketing automation tools, ensuri... Read more about Wrench.ai

Free Trial

NA

Pricing Type

$500 Per month

Location

United States

Magic is a cutting-edge review management software designed to help businesses gather, manage, and respond to customer reviews across various platforms. This software allows businesses to monitor customer feedback in real time, enabling them to address concerns, thank satisfied customers, and improve their online reputation. Magic offers features such as automated review solicitation, sentiment an... Read more about Magic

Free Trial

NA

Pricing Type

$159 Per month

Location

Singapore

Zykrr is an innovative customer experience software designed to help businesses improve their customer interactions and satisfaction. This platform offers features for customer feedback collection, sentiment analysis, and engagement tracking, enabling organizations to understand customer needs and enhance their service offerings. With tools for real-time reporting and analytics, Zykrr empowers bus... Read more about Zykrr

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Process Management Platform is a robust workflow management software designed to help businesses automate and optimize their operational processes. The platform provides tools for creating, managing, and monitoring workflows, ensuring that tasks are completed efficiently and on time. Process Management Platform supports customizable workflows, enabling businesses to tailor processes to their speci... Read more about Process Management Platform

Free Trial

Available

Pricing Type

$111111 Per user

Location

Netherlands

Kilterly is a cutting-edge customer experience software designed to enhance every interaction between businesses and their customers. By providing a comprehensive suite of tools for customer feedback, engagement, and support, Kilterly enables organizations to deliver exceptional service and build lasting relationships. The platform offers features such as customizable surveys, real-time feedback c... Read more about Kilterly

Free Trial

Available

Pricing Type

$249 Per feautre

Location

United States

FellaFeeds is an innovative customer experience software designed to help businesses collect, analyze, and act on customer feedback to enhance satisfaction and loyalty. The platform offers a comprehensive suite of tools for creating surveys, managing feedback channels, and generating actionable insights, ensuring that businesses can understand and respond to customer needs effectively. FellaFeeds�... Read more about FellaFeeds

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

AdPage is an innovative website builder software designed to empower businesses and individuals to create stunning, professional websites with ease. This platform offers a user-friendly interface with drag-and-drop functionality, enabling users to design and customize their sites without the need for coding skills. With features such as responsive templates, SEO optimization tools, and integrated ... Read more about AdPage

Free Trial

Available

Pricing Type

$49 Per month

Location

Netherlands

IdeaCloud is a sophisticated sales enablement software designed to empower sales teams with the tools and resources they need to close deals effectively. This platform provides a centralized repository for sales content, training materials, and performance analytics, ensuring that sales representatives have access to the information they need at their fingertips. With IdeaCloud, organizations can ... Read more about IdeaCloud

Free Trial

NA

Pricing Type

$40000 Per user

Location

United States

Famepilot is a cutting-edge review management software designed to help businesses monitor, manage, and enhance their online reputation. With its user-friendly platform, businesses can easily collect, analyze, and respond to customer feedback across various review sites and social media platforms. Famepilot provides valuable insights into customer sentiment and trends, enabling organizations to id... Read more about Famepilot

Free Trial

Available

Pricing Type

$15 Per feautre

Location

India

Notification is a customer experience software that helps businesses optimize their customer interactions by sending personalized messages and alerts across various channels. With features like push notifications, SMS, and email campaigns, Notification enables companies to reach customers effectively, ensuring they stay informed about new products, offers, and updates. The platform’s segmentatio... Read more about Notification

Free Trial

Available

Pricing Type

$33 Per user

Location

United States

Qubriux is a customer loyalty software designed to help businesses retain and engage their customers by offering personalized rewards and incentives. The platform enables companies to create customized loyalty programs that encourage repeat purchases and enhance customer retention. Qubriux offers a variety of features such as points-based systems, tiered rewards, and exclusive offers, allowing bus... Read more about Qubriux

Free Trial

Available

Pricing Type

$40 Per month

Location

United States

Bizooy is a powerful review management software designed to help businesses enhance their online reputation and build trust with customers. With Bizooy, businesses can monitor, manage, and respond to customer reviews across multiple platforms, including Google, Yelp, Facebook, and industry-specific review sites. The software aggregates all reviews into a single dashboard, making it easy to track f... Read more about Bizooy

Free Trial

Available

Pricing Type

$79 Per user

Location

United States

Omneo is a customer experience software solution designed to help businesses deliver personalized, omnichannel interactions with their customers. By combining data analytics, AI, and customer relationship management, Omneo empowers businesses to understand and predict customer needs, ensuring that each interaction is timely, relevant, and valuable. The platform offers powerful tools for managing c... Read more about Omneo

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Amplifique.me is a Customer Experience Software designed to help businesses enhance their interactions with customers by providing tools for personalized communication and engagement. The platform offers features for tracking customer behavior, segmenting audiences, and delivering tailored content across various channels, including email, SMS, and social media. Amplifique.me enables businesses to ... Read more about Amplifique.me

Free Trial

Available

Pricing Type

$197 Per feautre

Location

Brazil

Live Chat SoftwareDeepConverse is a state-of-the-art live chat software designed to enhance customer service by enabling businesses to engage with customers in real-time. It offers a seamless communication channel for businesses to address customer inquiries, resolve issues, and provide support directly through their website or mobile app. DeepConverse integrates AI-driven chatbots that handle com... Read more about DeepConverse

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Reptrics is an innovative onboarding software designed to streamline the process of welcoming new employees to an organization. It simplifies and automates various tasks related to employee induction, training, and document management, ensuring that new hires have a seamless transition into their roles. With Reptrics, businesses can create personalized onboarding workflows, allowing them to introd... Read more about Reptrics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

BeInContact is a powerful help desk software that helps businesses provide top-notch customer support and enhance user experiences. The platform offers a centralized ticketing system that allows support teams to manage and resolve customer inquiries efficiently. BeInContact supports multiple communication channels, including email, live chat, phone calls, and social media, ensuring that customers ... Read more about BeInContact

Free Trial

NA

Pricing Type

$38 Per user

Location

Italy

Reeview is a powerful review management software designed to help businesses monitor, collect, and respond to customer reviews across multiple platforms. With Reeview, businesses can track reviews from various sources, including Google, Yelp, Facebook, and other industry-specific review sites, all in one centralized dashboard. The software allows businesses to automatically respond to reviews, imp... Read more about Reeview

Free Trial

Available

Pricing Type

$49 Per month

Location

United Kingdom

Yevma is a payment processing software that enables businesses to securely handle online and in-store transactions with ease. The platform supports multiple payment methods, including credit cards, digital wallets, and contactless payments, offering convenience and flexibility for customers. Yevma’s real-time tracking and fraud detection features ensure secure payment processing, reducing the ri... Read more about Yevma

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Lokulus is a customer service software designed to help businesses deliver exceptional customer support through a variety of communication channels. Whether via phone, email, live chat, or social media, Lokulus centralizes all customer interactions into one platform, making it easier for support teams to track and manage inquiries. The software features a robust ticketing system, enabling business... Read more about Lokulus

Free Trial

Available

Pricing Type

$65 Per user

Location

United Kingdom

Antrika is a comprehensive customer experience (CX) software designed to enhance customer satisfaction and engagement through seamless interactions across multiple channels. By capturing customer feedback from surveys, reviews, and support tickets, Antrika enables businesses to understand customer sentiment and identify key pain points. The software uses advanced analytics and AI-driven insights t... Read more about Antrika

Free Trial

Available

Pricing Type

$59 Per month

Location

India

Airdocs is a customer communications management (CCM) software designed to help businesses automate and streamline their communication processes. Whether it's sending personalized emails, generating invoices, or delivering customer notifications, Airdocs enables companies to manage all customer-facing communications from a single platform. The software provides a robust set of tools for document c... Read more about Airdocs

Free Trial

NA

Pricing Type

$3000 Per month

Location

Australia

LobbyCentral is a customer experience software designed to elevate guest interactions in various service industries. This innovative platform streamlines visitor management, enabling organizations to efficiently track and engage with guests throughout their visit. With features like appointment scheduling, real-time notifications, and feedback collection, LobbyCentral enhances communication and en... Read more about LobbyCentral

Free Trial

Available

Pricing Type

$70 Per month

Location

United States

Gourmetmiles is a customer loyalty software designed for businesses in the hospitality and food service industries to reward and retain loyal customers. The platform allows businesses to create and manage customized loyalty programs, track customer purchases, and offer rewards based on frequent visits or spending. With Gourmetmiles, businesses can create tailored promotions, send personalized offe... Read more about Gourmetmiles

Free Trial

Available

Pricing Type

$74 Per month

Location

United States

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.