Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.

Last Updated: June 26, 2025

980 Software

Top 10 Customer Experience Software

Birdeye

Birdeye

Contact Vendor

Freshdesk

Freshdesk

$15 Per month

Genesys Cloud CX

Genesys Cloud CX

$90 Per month

Intercom

Intercom

$39 Per month

Podium

Podium

$399 Per month

ResponseTek:CEM

ResponseTek:CEM

$50000 Per user

Sogolytics

Sogolytics

$25 Per month

Survicate

Survicate

$99 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho CRM Plus

Zoho CRM Plus

$2900 Per month

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

UI Contact is a sophisticated customer experience software designed to enhance communication and engagement between businesses and their customers. This innovative platform provides users with tools to manage interactions, track feedback, and analyze customer sentiment effectively. With features such as customizable contact forms, real-time chat, and detailed reporting, UI Contact empowers organiz... Read more about UI Contact

Free Trial

NA

Pricing Type

$150 Per month

Location

Canada

Feedb is an innovative customer experience software designed to help businesses gather, analyze, and act on customer feedback. With its intuitive interface, users can create customized surveys and track interactions to gain valuable insights into customer satisfaction and preferences. The platform’s analytics tools transform raw data into actionable insights, helping organizations identify trend... Read more about Feedb

Free Trial

Available

Pricing Type

$50 Per user

Location

United States

Rhombus is a dynamic customer experience software designed to help organizations enhance their interactions with customers. This platform provides comprehensive tools for managing customer feedback, monitoring satisfaction levels, and analyzing engagement metrics, ensuring that users can optimize their customer service efforts. Users can easily collect feedback through surveys, track customer inqu... Read more about Rhombus

Free Trial

Available

Pricing Type

$49 Per user

Location

United States

Inbify is an innovative customer experience software designed to help businesses enhance their interactions with customers, ensuring satisfaction and loyalty. It offers a comprehensive platform for managing customer feedback, tracking interactions, and analyzing customer behavior, enabling organizations to deliver personalized and exceptional customer experiences. Inbify's intuitive interface allo... Read more about Inbify

Free Trial

Available

Pricing Type

$29 Per user

Location

United States

AfterSell is a comprehensive customer experience software designed to help businesses enhance post-purchase interactions and build lasting relationships with their customers. It offers a suite of tools for customer feedback collection, support ticket management, loyalty program management, and personalized communication, ensuring a seamless and satisfying customer journey. AfterSell's intuitive pl... Read more about AfterSell

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

CROSS-CRM is a customer experience management software designed to help businesses understand and enhance customer interactions across multiple touchpoints. The platform provides a centralized view of customer data, enabling businesses to track customer journeys, gather feedback, and identify areas for improvement. With its real-time analytics and reporting tools, CROSS-CRM allows businesses to ma... Read more about CROSS-CRM

Free Trial

NA

Pricing Type

$45 Per feautre

Location

France

Pointzi is a powerful onboarding software designed to enhance user experience and facilitate the onboarding process for new customers. This platform offers interactive guides, tutorials, and in-app messaging to help users navigate products or services efficiently. Pointzi's customizable onboarding flows allow organizations to tailor the experience to meet the specific needs of their users, ensurin... Read more about Pointzi

Free Trial

Available

Pricing Type

$99 Per month

Location

United States

ShowHows is a versatile knowledge management software aimed at improving how businesses share and retain essential knowledge. With ShowHows, companies can easily create stepbystep guides, visual tutorials, and instructional content, all in a userfriendly, customizable interface. This platform is ideal for onboarding, training, and continuous learning, providing employees with clear, engaging resou... Read more about ShowHows

Free Trial

Available

Pricing Type

$25 Per feautre

Location

United Kingdom

Stentle is an innovative customer experience software designed to help organizations understand, measure, and enhance customer interactions across various touchpoints. The platform provides tools for collecting customer feedback, analyzing customer journeys, and measuring satisfaction levels through surveys and real-time analytics. With its user-friendly interface, businesses can easily track cust... Read more about Stentle

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

KUEX is a customer experience software designed to help businesses enhance customer satisfaction and loyalty through personalized interactions and efficient service delivery. The platform enables businesses to collect valuable customer feedback via surveys, reviews, and social media monitoring. KUEX offers tools for analyzing customer sentiments, identifying pain points, and improving service qual... Read more about KUEX

Free Trial

NA

Pricing Type

Contact Vendor

Location

Spain

AirVote is a comprehensive customer experience management platform designed to capture real-time customer feedback through surveys, polls, and interactive voting tools. It helps businesses gather valuable insights by engaging customers in a simple and seamless way. The software provides intuitive features such as customizable templates, data analytics, and reporting tools, allowing businesses to a... Read more about AirVote

Free Trial

Available

Pricing Type

$30 Per year

Location

United States

Echo AI is a quality management software designed to help businesses optimize their quality control processes and ensure consistent product excellence. The platform integrates artificial intelligence (AI) and machine learning to analyze production data, detect anomalies, and identify quality issues in real time. Echo AI’s predictive analytics capabilities enable businesses to anticipate potentia... Read more about Echo AI

Free Trial

NA

Pricing Type

$50 Per user

Location

United States

Happ CXM is a customer experience management software that helps businesses track, measure, and improve customer interactions across various touchpoints. Designed to help companies deliver personalized and exceptional customer experiences, Happ CXM provides tools for gathering customer feedback, analyzing sentiments, and identifying areas for improvement. The platform integrates seamlessly with cu... Read more about Happ CXM

Free Trial

Available

Pricing Type

$1 Per feautre

Location

United Kingdom

Proxime is a comprehensive customer experience software designed to help businesses build stronger relationships with their customers by providing personalized and proactive service. This platform combines tools for customer feedback collection, behavior analysis, and engagement tracking, allowing businesses to gain insights into customer satisfaction and preferences. Proxime’s real-time analyti... Read more about Proxime

Free Trial

Available

Pricing Type

$30 Per user

Location

France

Feature Monkey is an innovative customer experience software designed to help businesses enhance their interactions and relationships with customers. It offers a suite of tools for collecting and analyzing customer feedback, managing support tickets, and personalizing customer interactions across various channels. Feature Monkey enables businesses to gain valuable insights into customer preference... Read more about Feature Monkey

Free Trial

Available

Pricing Type

$25 Per user

Location

India

Smart Rooms is a specialized sales enablement software designed to help organizations improve their sales processes and enhance collaboration among sales teams. The platform provides tools for managing sales presentations, tracking customer interactions, and analyzing sales performance, ensuring that businesses can optimize their sales strategies. Smart Rooms allows users to create and share inter... Read more about Smart Rooms

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Alterna CX is a comprehensive customer loyalty software designed to help businesses build and manage effective loyalty programs. This platform provides a suite of tools for creating personalized loyalty initiatives that engage customers and drive repeat business. With Alterna CX, organizations can design custom loyalty programs based on customer preferences, behaviors, and spending patterns, ensur... Read more about Alterna CX

Free Trial

NA

Pricing Type

$2000 Per month

Location

United States

Calton is a sophisticated Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective review management strategies. The software aggregates customer reviews from multiple platforms, including Google, Yelp, Facebook, and industry-specific sites, providing a centralized dashboard for easy access and management. Calton offers real-time... Read more about Calton

Free Trial

Available

Pricing Type

$30 Per user

Location

Italy

Roundesk is a comprehensive customer relationship management (CRM) software designed to help businesses build stronger customer relationships and drive growth. It provides tools for managing contacts, tracking interactions, automating marketing tasks, and analyzing customer data. Roundesk allows businesses to create personalized communication workflows, segment customers, and monitor engagement. T... Read more about Roundesk

Free Trial

Available

Pricing Type

$25 Per user

Location

France

Metaimpact is a data visualization software designed to help businesses transform raw data into interactive and visually compelling reports. The platform offers a range of tools for creating custom dashboards, charts, and graphs that help users interpret complex data and communicate insights effectively. Metaimpact supports various data sources, including spreadsheets, databases, and cloud storage... Read more about Metaimpact

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Vurvey is a Survey Software designed to help businesses collect valuable feedback from customers, employees, and other stakeholders. The platform offers a range of customizable survey templates, making it easy for users to create and distribute surveys across multiple channels. Vurvey’s user-friendly interface allows respondents to participate effortlessly, while its advanced analytics tools pro... Read more about Vurvey

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Lyriko is a dynamic customer engagement software designed to help businesses build stronger relationships with their customers through personalized, omnichannel communication. The platform allows businesses to engage with customers across multiple touchpoints, including email, SMS, social media, chat, and mobile apps. Lyriko uses advanced analytics to track customer behavior and preferences, enabl... Read more about Lyriko

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

Advanced Commerce is a personalization software designed to enhance the eCommerce experience for both businesses and their customers. The platform uses data-driven insights to deliver personalized shopping experiences, recommending products based on individual customer preferences, browsing behavior, and purchase history. Advanced Commerce integrates with existing eCommerce platforms to provide dy... Read more about Advanced Commerce

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

BetterFeedback is a customer experience (CX) software designed to help businesses gather valuable feedback from customers and enhance their overall experience. The platform offers a variety of tools for collecting feedback, including surveys, polls, and review requests, allowing businesses to gather insights at every stage of the customer journey. BetterFeedback provides powerful analytics feature... Read more about BetterFeedback

Free Trial

Available

Pricing Type

$24 Per month

Location

Poland

Autopilot Reviews is a comprehensive customer experience software designed to help businesses gather, manage, and leverage customer feedback effectively. The platform offers a range of tools for collecting reviews, analyzing customer sentiments, and responding to feedback, ensuring that businesses can enhance their customer satisfaction and loyalty. With features such as automated review requests,... Read more about Autopilot Reviews

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.