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Rhombus

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Rhombus Overview

Rhombus is a dynamic customer experience software designed to help organizations enhance their interactions with customers. This platform provides comprehensive tools for managing customer feedback, monitoring satisfaction levels, and analyzing engagement metrics, ensuring that users can optimize their customer service efforts. Users can easily collect feedback through surveys, track customer inquiries, and generate reports on service performance, promoting accountability and continuous improvement. Rhombus includes features for real-time monitoring of customer interactions, allowing teams to respond promptly to concerns. The software supports integration with various CRM and marketing tools, enhancing overall customer experience management. Ideal for customer service teams and managers, Rhombus improves service quality, enhances customer loyalty, and ultimately drives success in customer relations.

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Contact Details

  • Vendor Name Rhombus
  • Founded 2014
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Construction

Rhombus Features

  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

Rhombus Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$49 Per User

Rhombus FAQs

  • Yes, Rhombus offers a free version.

  • Yes, Rhombus offers a free trial.

  • No, Credit Card details are not required for the Rhombus trial.

  • Rhombus offers the following pricing plans & packages:

    Basic

    $49 Per User

  • Rhombus supports the following payment frequencies:

    • Monthly Subscription

  • No, Rhombus does not offer an API.

  • Rhombus offers support with the following options:
    • 24x7 Support , Chat

  • Rhombus offers training with the following options:
    • Live Online

  • Rhombus supports the following languages:
    • English

  • Following are the typical users of the Rhombus:
    • Self-Employed , Small-Business , Midsize-Business

  • Rhombus supports the following deployment:
    • Cloud Hosted

  • Rhombus supports the following devices and operating systems:
    • Web-Based

Rhombus is a dynamic customer experience software designed to help organizations enhance their interactions with customers. This platform provides comprehensive tools for managing customer feedback, monitoring satisfaction levels, and analyzing engagement metrics, ensuring that users can optimize their customer service efforts. Users can easily collect feedback through surveys, track customer inquiries, and generate reports on service performance, promoting accountability and continuous improvement. Rhombus includes features for real-time monitoring of customer interactions, allowing teams to respond promptly to concerns. The software supports integration with various CRM and marketing tools, enhancing overall customer experience management. Ideal for customer service teams and managers, Rhombus improves service quality, enhances customer loyalty, and ultimately drives success in customer relations.