Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.

Last Updated: June 26, 2025

980 Software

Top 10 Customer Experience Software

Birdeye

Birdeye

Contact Vendor

Freshdesk

Freshdesk

$15 Per month

Genesys Cloud CX

Genesys Cloud CX

$90 Per month

Intercom

Intercom

$39 Per month

Podium

Podium

$399 Per month

ResponseTek:CEM

ResponseTek:CEM

$50000 Per user

Sogolytics

Sogolytics

$25 Per month

Survicate

Survicate

$99 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho CRM Plus

Zoho CRM Plus

$2900 Per month

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

CX.AI is a powerful customer experience (CX) software solution designed to enhance customer interactions through the use of artificial intelligence. The platform offers a wide range of tools to optimize customer engagement, including AI-driven chatbots, sentiment analysis, and automated support. CX.AI leverages machine learning to analyze customer behavior, predict needs, and personalize experienc... Read more about CX.AI

Free Trial

NA

Pricing Type

Contact Vendor

Location

Hungary

Topikon is a customer experience software that helps businesses improve interactions with their customers across multiple touchpoints. The platform enables businesses to gather feedback through surveys, reviews, and social media, providing valuable insights into customer satisfaction and preferences. Topikon’s analytics tools allow businesses to track trends, monitor customer sentiment, and iden... Read more about Topikon

Free Trial

Available

Pricing Type

$39 Per month

Location

Germany

Uptok is a live chat software designed to enhance customer engagement by providing businesses with real-time communication tools. The platform enables businesses to interact with customers directly through chat, answering questions, resolving issues, and providing assistance in a timely manner. Uptok’s live chat features include customizable chat widgets, automated greetings, and instant respons... Read more about Uptok

Free Trial

Available

Pricing Type

$99.99 Per month

Location

United States

Likeik is a Customer Experience Software designed to help businesses understand and enhance the customer journey. The platform provides tools for feedback collection, journey mapping, and customer segmentation, offering a comprehensive view of customer interactions. Likeik's analytics features provide insights into customer satisfaction, helping organizations identify areas for improvement. The so... Read more about Likeik

Free Trial

NA

Pricing Type

Contact Vendor

Location

Spain

Clientshare Pulse is a customer experience software designed to help businesses track and optimize every touchpoint of their customer journey. With Pulse, companies can gather feedback, measure satisfaction, and analyze sentiment across various customer interactions, including support tickets, surveys, and social media mentions. The platform’s real-time feedback collection tools provide valuable... Read more about Clientshare Pulse

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

DataOrb is a customer experience software platform that enables businesses to understand, manage, and improve customer interactions across various touchpoints. The software helps companies capture valuable customer feedback, analyze sentiment, and monitor engagement to identify areas for improvement. DataOrb’s AI-driven analytics tools provide actionable insights that allow businesses to optimiz... Read more about DataOrb

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Brandwise is a customer engagement software platform designed to help businesses strengthen their relationships with customers by delivering personalized and timely communications. The software enables businesses to manage customer interactions across multiple channels, including email, SMS, social media, and web chat, ensuring a consistent experience at every touchpoint. Brandwise uses advanced a... Read more about Brandwise

Free Trial

Available

Pricing Type

$59 Per feautre

Location

India

Fouita is a customer experience software that helps businesses enhance customer interactions and foster loyalty. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying areas for improvement, enabling businesses to deliver personalized experiences. With Fouita, companies can create and track customer journeys, monitor engagement, and use real-time data to... Read more about Fouita

Free Trial

NA

Pricing Type

Contact Vendor

Location

Tunisia

Virsaic is a customer communications management (CCM) software that enables businesses to efficiently create, manage, and deliver personalized communications across various channels. This software is especially valuable for organizations that need to send complex or transactional messages, such as billing statements, marketing emails, and customer service notifications. Virsaic provides a centrali... Read more about virsaic

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Guestro is an advanced customer engagement software designed to enhance the way businesses interact with their customers. This platform helps organizations build stronger, more personalized relationships with their customers by providing a range of tools to engage and communicate effectively. Guestro enables businesses to manage customer interactions across multiple channels, including email, soci... Read more about Guestro

Free Trial

NA

Pricing Type

Contact Vendor

Location

Sweden

Klaus Dankt is an advanced customer experience software that helps businesses monitor, measure, and improve their customer service interactions. With Klaus Dankt, businesses can gain real-time insights into customer feedback, service quality, and agent performance, enabling them to identify areas for improvement and optimize the overall customer experience. The software includes tools for analyzin... Read more about Klaus dankt

Free Trial

Available

Pricing Type

$19 Per month

Location

Germany

ActionTracker is an advanced issue tracking software designed to help organizations manage and resolve issues efficiently. This platform provides comprehensive tools for logging, tracking, and prioritizing issues, ensuring that businesses can address challenges effectively and minimize disruptions. With its intuitive interface, users can easily assign tasks, set deadlines, and monitor progress in ... Read more about ActionTracker

Free Trial

NA

Pricing Type

$1320 Per user

Location

United States

INSTANT Insight is a versatile survey software designed to help businesses collect feedback, measure customer satisfaction, and gain valuable insights into their audience. The platform offers customizable survey templates, allowing users to create engaging surveys that suit their specific needs. INSTANT Insight supports a variety of question types, including multiple-choice, open-ended, and rating... Read more about INSTANT Insight

Free Trial

Available

Pricing Type

$69 Per user

Location

Switzerland

Wizper is an innovative customer experience software designed to help businesses enhance their customer interactions and improve satisfaction. The platform offers comprehensive tools for gathering feedback, analyzing customer data, and managing relationships, enabling organizations to optimize their customer experience strategies. With Wizper, users can easily conduct surveys, track customer senti... Read more about Wizper

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Antlere is a customer relationship management (CRM) software that provides businesses with tools to streamline interactions, improve customer satisfaction, and enhance sales processes. The platform includes features like contact management, lead tracking, sales automation, and customer segmentation, enabling companies to manage their customer journey effectively. Antlere’s intuitive dashboard of... Read more about Antlere

Free Trial

Available

Pricing Type

$49 Per feautre

Location

United States

Appzi is an innovative customer experience software designed to enhance user engagement and satisfaction across various touchpoints. With its intuitive interface, Appzi enables businesses to collect feedback from customers through surveys, polls, and rating systems, providing valuable insights into customer preferences and pain points. The software's realtime analytics feature allows organizations... Read more about Appzi

Free Trial

Available

Pricing Type

$29 Per user

Location

United States

UserSignals is a customer experience software designed to help businesses understand, improve, and personalize interactions with their clients. By capturing user behavior, feedback, and engagement data, UserSignals provides valuable insights into customer preferences and pain points. The platform’s analytics dashboard allows businesses to monitor customer journeys, track satisfaction levels, and... Read more about UserSignals

Free Trial

Available

Pricing Type

$50 Per feautre

Location

United States

Zinputs is a customer experience software focused on capturing customer insights through interactive surveys, polls, and feedback forms. This software allows businesses to collect realtime data on customer preferences, satisfaction, and expectations, making it ideal for improving products, services, and overall customer satisfaction. Zinputs’ intuitive survey builder allows companies to create c... Read more about Zinputs

Free Trial

Available

Pricing Type

$19 Per feautre

Location

Netherlands

Preferrd is a specialized review management software designed to help businesses effectively monitor and manage their online reputation. This platform provides a comprehensive suite of tools for collecting customer feedback, analyzing sentiment, and responding to reviews across multiple platforms. With features such as automated review requests, in-depth analytics, and real-time notifications, Pre... Read more about Preferrd

Free Trial

Available

Pricing Type

$60 Per feautre

Location

United Kingdom

TurnFriendly is an intuitive help desk software solution designed to enhance customer support operations. It streamlines the management of customer queries, enabling teams to respond quickly and effectively. With features like ticket tracking, multi-channel support (email, chat, phone), and automated workflows, TurnFriendly helps businesses deliver a seamless support experience. The software offer... Read more about TurnFriendly

Free Trial

Available

Pricing Type

$490 Per month

Location

Germany

Survey Dynamix is a robust customer experience (CX) software designed to help businesses gather, analyze, and act on customer feedback. The platform offers a variety of survey templates and customizable forms, allowing businesses to collect valuable insights from customers through multiple channels. With features like real-time reporting, sentiment analysis, and advanced analytics, Survey Dynamix ... Read more about Survey Dynamix

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Press'nXPress is an intuitive survey software designed to help businesses and organizations gather valuable insights from their target audiences. The platform offers a variety of customizable survey templates, enabling users to create engaging questionnaires tailored to their specific needs. Features include advanced question types, skip logic, and branching, allowing for the creation of dynamic a... Read more about Press'nXPress

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Moor is a dynamic customer service software designed to enhance customer support operations and improve overall customer satisfaction for businesses of all sizes. It offers a comprehensive suite of tools including ticket management, live chat, knowledge base, and automated workflows, ensuring that customer inquiries and issues are handled efficiently and effectively. Moor's intuitive interface all... Read more about Moor

Free Trial

NA

Pricing Type

Contact Vendor

Location

Finland

Trring Me is a user-friendly chatbot software designed to automate customer service and improve engagement on digital platforms. The software provides tools for creating conversational bots that can answer questions, process orders, and guide users through common queries, reducing response times and enhancing customer satisfaction. Trring Me includes customizable templates, NLP (natural language p... Read more about Trring Me

Free Trial

Available

Pricing Type

$300 Per month

Location

United Arab Emirates

UserWise is a customer experience (CX) software designed to help businesses understand and optimize their customer interactions across multiple channels. By tracking customer behavior, feedback, and engagement, UserWise provides deep insights into the customer journey, enabling businesses to enhance the overall experience. The platform offers tools for gathering real-time feedback, measuring custo... Read more about UserWise

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.