Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.

Last Updated: June 26, 2025

980 Software

Top 10 Customer Experience Software

Birdeye

Birdeye

Contact Vendor

Freshdesk

Freshdesk

$15 Per month

Genesys Cloud CX

Genesys Cloud CX

$90 Per month

Intercom

Intercom

$39 Per month

Podium

Podium

$399 Per month

ResponseTek:CEM

ResponseTek:CEM

$50000 Per user

Sogolytics

Sogolytics

$25 Per month

Survicate

Survicate

$99 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

Zoho CRM Plus

Zoho CRM Plus

$2900 Per month

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Edaya is a hospitality property management software designed to streamline operations for hotels, resorts, and other lodging facilities. It provides tools for managing reservations, guest check-ins, housekeeping, and billing, ensuring a seamless experience for both guests and staff. Edaya integrates with online booking platforms, enabling real-time room availability updates and simplifying reserva... Read more about Edaya

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

EngagePackage is a comprehensive customer engagement software designed to help businesses build stronger relationships with their customers. With its multi-channel communication capabilities, EngagePackage allows businesses to reach customers through email, SMS, social media, and live chat, all from one unified platform. The software’s automation features enable businesses to set up personalized... Read more about EngagePackage

Free Trial

Available

Pricing Type

$149 Per month

Location

United Arab Emirates

Indellia is a robust customer experience (CX) software designed to help businesses enhance every touchpoint of the customer journey. Whether you're interacting with customers through email, live chat, social media, or in-person, Indellia provides a centralized platform for managing customer relationships and improving satisfaction. The software includes advanced tools for collecting and analyzing ... Read more about Indellia

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Blackninja Feedback is a powerful customer experience software designed to help businesses collect, analyze, and act on customer feedback to improve their products and services. The platform offers a variety of survey tools, including post-purchase surveys, net promoter score (NPS) tracking, and customer satisfaction (CSAT) surveys, enabling businesses to capture customer sentiments at various tou... Read more about Blackninja Feedback

Free Trial

Available

Pricing Type

$499 Per month

Location

Canada

Vottly is a customer experience software platform that helps businesses gather feedback, analyze customer satisfaction, and enhance overall customer experiences. This platform provides tools for creating surveys, collecting reviews, and tracking customer interactions, offering a comprehensive view of customer sentiment. Vottly’s analytics provide insights into customer satisfaction trends, areas... Read more about Vottly

Free Trial

NA

Pricing Type

Contact Vendor

Location

Bulgaria

Scremer is an innovative customer experience (CX) software designed to help businesses understand, track, and enhance every touchpoint of the customer journey. By collecting and analyzing data from various customer interactions, including support tickets, surveys, and social media comments, Scremer provides businesses with actionable insights into customer satisfaction and pain points. The softwar... Read more about Scremer

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Improo is an innovative customer experience software designed to enhance the interactions between businesses and their customers. It provides tools for collecting customer feedback, analyzing sentiment, and implementing improvements based on insights derived from user experiences. Users can create surveys, polls, and feedback forms, making it easy to capture customer opinions and preferences. The ... Read more about Improo

Free Trial

NA

Pricing Type

Contact Vendor

Location

Poland

Industrytics is an artificial intelligence (AI) software platform that helps businesses harness the power of data-driven insights to optimize operations and make informed decisions. Equipped with machine learning, predictive analytics, and automation tools, Industrytics enables users to uncover patterns in data, forecast trends, and streamline workflows. Its user-friendly interface allows companie... Read more about Industrytics

Free Trial

Available

Pricing Type

$44.9 Per month

Location

Italy

WaiterX is an all-in-one restaurant management software that enhances operational efficiency and elevates the dining experience. This platform provides a comprehensive suite of features for managing reservations, orders, and payments, ensuring seamless restaurant operations. With its intuitive interface, WaiterX enables staff to process orders quickly, manage tables effectively, and communicate sm... Read more about WaiterX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Surveyed is a review management software that helps businesses track, manage, and improve their online reputation by collecting, analyzing, and responding to customer reviews. With Surveyed, businesses can easily monitor customer feedback across various platforms, including Google, Yelp, Facebook, and other review sites. The software automatically aggregates and categorizes reviews, providing user... Read more about Surveyed

Free Trial

Available

Pricing Type

$50 Per year

Location

United States

DigiXT Sentiment Analysis is a powerful customer experience software designed to help businesses understand customer opinions, emotions, and feedback across various channels. The platform uses advanced natural language processing (NLP) and machine learning algorithms to analyze customer reviews, social media posts, survey responses, and other forms of unstructured data. DigiXT Sentiment Analysis h... Read more about DigiXT Sentiment Analysis

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Arab Emirates

Afakar is an advanced customer experience software designed to help businesses enhance customer interactions across all touchpoints. By providing a comprehensive suite of tools for managing customer feedback, analyzing sentiment, and optimizing engagement strategies, Afakar enables businesses to deliver personalized and efficient customer experiences. The software offers features like real-time ch... Read more about Afakar

Free Trial

NA

Pricing Type

Contact Vendor

Location

Saudi Arabia

Lantana is a powerful help desk software designed to streamline customer support and improve the overall user experience for both customers and support teams. Whether you're managing technical support inquiries, customer service requests, or internal help desk tasks, Lantana provides a comprehensive solution that simplifies ticketing, tracking, and resolving issues. With an intuitive interface, La... Read more about Lantana

Free Trial

Available

Pricing Type

Contact Vendor

Location

Bulgaria

Memberply is a customer loyalty software that enables businesses to engage their customers through personalized, rewarding experiences that drive retention and long-term loyalty. With Memberply, businesses can create custom loyalty programs that offer points, discounts, and exclusive benefits to incentivize repeat purchases and engagement. The software allows businesses to track customer activity,... Read more about Rewardify

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

PxidaCX is a cutting-edge customer experience software designed to help organizations enhance interactions with customers and improve overall satisfaction. The platform offers tools for gathering feedback, analyzing customer behavior, and managing relationships, enabling businesses to create tailored experiences that meet customer needs. PxidaCX provides features like survey creation, sentiment an... Read more about PxidaCX

Free Trial

Available

Pricing Type

$24 Per feautre

Location

United States

Survey Analytica is an advanced survey software solution designed to help businesses and organizations collect, analyze, and interpret data from surveys and questionnaires. It offers a wide range of customizable survey templates, making it easy for users to create professional surveys that are tailored to their needs. Survey Analytica supports various survey question types, including multiple choi... Read more about Survey Analytica

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Your Feedback Solutions is a customer experience software tailored for businesses aiming to understand and enhance customer satisfaction. This platform captures valuable insights from customer interactions, allowing companies to measure satisfaction, gather feedback, and make informed improvements. Equipped with tools for real-time surveys, feedback analysis, and reporting, Your Feedback Solutions... Read more about Your Feedback Solutions

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

AlphaChat is a powerful live chat software designed to enhance customer support and engagement for businesses of all sizes. This platform provides a seamless way for organizations to connect with their customers in real time, improving response times and customer satisfaction. AlphaChat features an intuitive interface that allows support agents to manage multiple chats simultaneously, ensuring eff... Read more about AlphaChat

Free Trial

Available

Pricing Type

$399 Per month

Location

Estonia

SimpleFeedback is a user-friendly customer service software designed to help businesses collect and manage customer feedback efficiently. The platform allows companies to create customized surveys, feedback forms, and rating systems that can be distributed through various channels, including email, SMS, and websites. With SimpleFeedback, businesses can gather real-time insights into customer satis... Read more about SimpleFeedback

Free Trial

NA

Pricing Type

$9 Per feautre

Location

United States

Sharcx.suite is a Supply Chain Management Software designed to improve visibility and efficiency across the supply chain. The platform provides tools for order tracking, supplier management, and demand forecasting, ensuring smooth operations. Sharcx.suite’s analytics features offer insights into supply chain performance and inventory levels, helping businesses make data-driven decisions. Its int... Read more about Sharcx.suite

Free Trial

Available

Pricing Type

$950 Per month

Location

France

okaxis is a cutting-edge customer experience software designed to help businesses enhance their interactions with customers and deliver exceptional service across all touchpoints. The platform offers a comprehensive suite of tools for managing customer feedback, analyzing satisfaction metrics, and implementing improvement strategies, ensuring that businesses can continuously refine their customer ... Read more about okaxis

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Fixzy Assist is an advanced deep learning software designed to help businesses implement artificial intelligence (AI) solutions that automate decision-making and improve operational efficiency. This platform leverages powerful neural networks and machine learning algorithms to analyze large datasets, recognize patterns, and make predictions based on historical data. Fixzy Assist is tailored to a r... Read more about Fixzy Assist

Free Trial

Available

Pricing Type

$19.5 Per month

Location

United Kingdom

Eclipse AI is a cutting-edge customer experience (CX) software powered by artificial intelligence, designed to optimize every customer interaction across various touchpoints. Whether through chatbots, emails, social media, or call centers, Eclipse AI uses machine learning algorithms to analyze customer data and provide personalized experiences in real time. The software helps businesses understand... Read more about Eclipse AI

Free Trial

Available

Pricing Type

$0 Per user

Location

Australia

SankeyJourney

Sankey diagrams speak louder than tables

SankeyJourney is a diagram software specifically designed to create complex Sankey diagrams, which are useful for visualizing data flows and relationships within systems. Ideal for engineers, analysts, and data scientists, SankeyJourney provides intuitive tools to build and customize diagrams with ease. The software supports a variety of data inputs, allowing users to depict resource flows, energy... Read more about SankeyJourney

Free Trial

Available

Pricing Type

$19.99 Per user

Location

Belgium

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.