Best Online Help Desk Software

NinjaOne is an effective patch management software designed to simplify and automate the process of keeping systems updated and secure. With its user-friendly interface, IT administrators can easily manage patches for various operating systems and applications across their networks. The software automates the identification of missing patches and allows for scheduled deployments, ensuring that dev... Read more about NinjaOne

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform... Read more about Gorgias

CallVU is a versatile help desk software solution designed to enhance customer support operations and improve service delivery. The platform allows businesses to provide efficient and personalized customer support across multiple channels, including voice, chat, and email. CallVU’s automated workflows help streamline the handling of customer queries, reducing response times and improving resolut... Read more about CallVU

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Make Tidio your go-to help desk software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for customer service. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Raiseaticket is a robust help desk software designed to streamline and enhance customer support operations, ensuring timely and efficient resolution of customer inquiries and issues with precision and ease. It offers a comprehensive platform for managing support tickets, tracking issue statuses, and facilitating effective communication between support teams and customers seamlessly. Raiseaticket f... Read more about Raiseaticket

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Oracle Fusion Cloud HCM is a comprehensive human resource management software designed to streamline HR processes and enhance employee engagement. This cloud-based platform offers a wide range of features, including talent acquisition, performance management, and workforce planning, enabling organizations to manage their human capital effectively. With its user-friendly interface, HR professionals... Read more about Oracle Fusion Cloud HCM

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-qua... Read more about Oracle B2C Service

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Salesforce Starter is a dynamic customer relationship management (CRM) tool designed for small businesses. It offers a streamlined interface for managing customer interactions. Its user-friendly design simplifies tracking customer activities to ensure no detail is missed. The software boasts efficient contact management. It enables users to store customer information in one place for quick access.... Read more about Salesforce Starter

Salesforce Desk is a premier help desk software integrated seamlessly with the Salesforce ecosystem, designed to provide exceptional customer support and service management for businesses of all sizes. It offers a comprehensive suite of tools for ticketing, customer inquiries, issue tracking, and resolution management, ensuring that support teams can address customer needs efficiently and effectiv... Read more about Salesforce Desk

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Appy Pie is a user-friendly app development software that revolutionizes app creation by eliminating the need for coding. It's a bit like having a virtual assistant guiding you through the entire process. With a simple drag-and-drop interface, you can effortlessly design your app's layout and functionality. It's a game-changer for small businesses and individuals who dream of having their apps wit... Read more about Appy Pie

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

ServiceNow IT Service Management is a dynamic, cloud-based platform designed to transform enterprise IT operations. Its core strength lies in automating IT processes, making them more efficient and responsive to business needs. The software excels in incident management, swiftly resolving IT issues to minimize downtime. With its user-friendly interface, ServiceNow enhances user experience and faci... Read more about ServiceNow IT Service Management

ServiceNow IT Operations Management (ITOM) is a dynamic, cloud-based software designed to transform the way businesses manage their IT infrastructure. It provides a unified view of IT services, helping teams to proactively manage IT operations and reduce outages. Its key feature, Service Mapping, automatically creates a detailed map of all IT services, offering invaluable visibility into how they ... Read more about ServiceNow IT Operations Management

ServiceNow Agile Development is a dynamic software tool developed to enhance the agility and productivity of development teams. It centralizes project management in one accessible platform, enabling teams to plan, track, and execute agile work efficiently. The software integrates Agile methodologies like Scrum and Kanban, offering customizable boards and backlogs for task organization and prioriti... Read more about ServiceNow Agile Development

Yonyx is a dynamic software tool tailored for enhancing customer support experiences. It specializes in creating interactive and decision-tree-based guides, which help customers navigate through troubleshooting or information-seeking processes with ease. This approach empowers users to solve their problems swiftly and independently, reducing the need for direct support assistance. Yonyx guides can... Read more about Yonyx

Lime CRM is a dynamic customer relationship management software tailored for medium-sized businesses. It excels in organizing customer information, making it easily accessible and actionable. Key features include efficient contact management, enabling businesses to keep track of all customer interactions and details. The software offers robust sales pipeline management tools, helping teams to foll... Read more about Lime CRM

Infizo Desk is a powerful help desk software designed to improve customer support operations by streamlining communication between businesses and their customers. The platform allows businesses to manage customer queries, track tickets, and resolve issues efficiently. With its easy-to-use interface, Infizo Desk enables customer service teams to create, prioritize, and assign support tickets to the... Read more about Infizo Desk