Best ITSM Software

The ITSM software handles all the activities involved in the lifecycle of the IT services in an organization. So, it takes part in designing, creating, delivering, supporting, and managing the different IT services. Today, most organizations depend on IT services to fulfill their daily tasks and functions. It includes working the laptops, printer, apps installed on the devices, the option to change/reset the password, etc. The IT team of an organization manages the tasks of solving day-to-day issues as well as managing the services end-to-end. The IT service management software aids the team to manage the services effectively. ITSM software is a specialized tool that helps an organization easily implement IT system management. IT system management is a set of complex processes that help an organization have a smooth experience. Reliable, intuitive, and flexible, these software solutions offer client-friendly features and enhance productivity.

  • 4.3 avg. rating from 03 reviews

Last Updated: September 18, 2025

260 Software

List of Best ITSM Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Service Catalog

Alerts/Escalation

Multi-Channel Communication

Configuration Management

Inventory Management

Approval Process Control

Contract/License Management

Asset Tracking

Prioritization

Activity Tracking

Change Management

Knowledge Base Management

Self Service Portal

Incident Management

Alerts/Notifications

Chat/Messaging

Project Management

SLA Management

Access Controls/Permissions

Problem Management

Availability Management

Support Ticket Management

Surveys & Feedback

Help Desk Management

Capacity Management

Release Management

Asset Lifecycle Management

Task Management

Audit Trail

Remote Access & Monitoring

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for ITSM Software that is:

Canfigure is a specialized help desk software designed to streamline customer support operations for organizations. This platform provides tools for managing support tickets, tracking customer inquiries, and facilitating communication between support teams and customers. With Canfigure, users can easily categorize and prioritize tickets, ensuring prompt resolution of issues. The software includes ... Read more about Canfigure

Free Trial

Available

Pricing Type

$2000 Per feautre

Location

New Zealand

ZServiceDesk is a comprehensive IT Service Management (ITSM) Software designed to help organizations streamline their IT support and service delivery. It offers tools for incident management, problem management, change management, and asset tracking, enabling IT teams to manage requests and resolve issues efficiently. ZServiceDesk provides a user-friendly interface for both support staff and end-u... Read more about ZServiceDesk

Free Trial

Available

Pricing Type

$300 Per year

Location

India

Drive Lynx is a comprehensive service desk software that helps businesses streamline their IT support operations, improve customer satisfaction, and increase operational efficiency. Designed with both small businesses and large enterprises in mind, the platform offers features such as ticketing, incident management, knowledge base integration, and multi-channel support, enabling teams to address c... Read more about Drive Lynx

Free Trial

Available

Pricing Type

$50 Per month

Location

Australia

sDesk is a comprehensive IT Service Management (ITSM) software that helps organizations streamline their IT operations and deliver top-notch services to users. The platform provides a wide range of features, including incident management, problem resolution, change management, asset tracking, and service request management. With sDesk, IT teams can quickly respond to service disruptions, resolve t... Read more about sDesk

Free Trial

Available

Pricing Type

$35 Per user

Location

United Kingdom

IT Care Center is a powerful ITSM software that streamlines IT operations with ITIL-aligned processes. It includes incident, problem, change, and asset management, supported by automation, self-service portals, and real-time analytics. Its low-code platform is easily configurable, enabling organizations to reduce downtime, boost efficiency, and deliver high-quality IT services across departments�... Read more about IT Care Center

Free Trial

NA

Pricing Type

Contact Vendor

Location

Israel

IT Service Management (ITSM) software is designed to help organizations manage and optimize their IT services and support processes efficiently. This platform provides comprehensive tools for incident management, problem resolution, change management, and service request fulfillment. With ITSM software, users can easily track service tickets, prioritize issues, and ensure timely resolutions, enhan... Read more about IT Service Management

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Tesseron is an IT service management software that helps IT teams deliver efficient support and manage IT assets effectively. The platform provides features for ticketing, incident management, asset tracking, and knowledge base creation, enabling IT departments to respond to user requests quickly and maintain IT infrastructure. Tesseron’s user-friendly dashboard allows IT administrators to prior... Read more about Tesseron

Free Trial

Available

Pricing Type

$24.9 Per user

Location

Germany

24Cevent is an incident management software designed to help businesses efficiently manage and respond to incidents, ensuring minimal disruption to operations. The platform provides tools for tracking and documenting incidents in real time, allowing teams to quickly identify, report, and address issues as they arise. 24Cevent enables users to categorize incidents, assign priorities, and set deadli... Read more about 24Cevent

Free Trial

Available

Pricing Type

$60 Per user

Location

Chile

ServoDesk is a user-friendly help desk software designed to help businesses efficiently manage customer support and service requests. The platform enables businesses to track and resolve customer issues quickly, improving customer satisfaction and loyalty. ServoDesk includes ticket management features, allowing businesses to categorize, prioritize, and assign support requests to team members. The ... Read more about ServoDesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

IT Communication Assistant is an enterprise content management (ECM) software solution designed to enhance collaboration, communication, and document management within organizations. It provides businesses with a centralized platform to store, organize, and access a wide range of content, including documents, images, and multimedia files. The software enables employees to easily share and collabor... Read more about IT Communication Assistant

Free Trial

Available

Pricing Type

Contact Vendor

Location

Netherlands

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Frequently Asked Questions

ITSM (IT Service Management) Software helps organizations design, deliver, manage, and improve IT services to meet business needs efficiently and effectively.

IT departments, managed service providers (MSPs), enterprises, educational institutions, healthcare organizations, and government agencies use ITSM Software.

It ensures structured delivery of IT services, improves service quality, reduces downtime, enhances user experience, and supports IT compliance and governance.

Key features include incident management, problem management, change management, service request fulfillment, asset management, knowledge management, and reporting dashboards.

Look for ITIL alignment, strong ticketing and change workflows, automation capabilities, self-service portals, CMDB (Configuration Management Database) integration, and real-time reporting tools.

Yes. It streamlines service processes, reduces manual errors, enforces service-level agreements (SLAs), and provides a clear structure for managing IT services.

It improves service delivery consistency, enhances IT team productivity, strengthens compliance, boosts user satisfaction, and supports business scalability.

Enterprises, MSPs, mid-sized companies, educational institutions, healthcare providers, and government agencies benefit the most from ITSM Software.

Yes. Small and growing businesses use ITSM platforms to manage IT requests professionally, introduce standardized service workflows, and improve support quality.

Absolutely. Enterprises use it to manage thousands of assets, handle complex service requests, automate change processes, and ensure consistent IT service delivery.

Yes. Most ITSM platforms integrate with monitoring tools, remote support software, CRM systems, cloud platforms, and cybersecurity solutions.

Yes. It supports both small teams and large IT departments, offering scalable modules, flexible service catalogs, and customizable workflows.

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