Best Free Knowledge Base Software

Odoo is a comprehensive business management software, offering a wide array of applications to streamline various business operations. Its modular structure allows for customization, catering to specific business needs. Key features include CRM for customer management, eCommerce solutions, accounting tools, inventory management, and project management capabilities. Odoo also supports HR management... Read more about Odoo

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close deals more efficiently. With Salesforce Sales Cloud, users can easily organize and access customer information, facilitat... Read more about Salesforce Sales Cloud

Connecteam is a handy team management app. It makes teamwork a breeze for everyone. With easy-to-use features, Connecteam simplifies communication and collaboration. Team members can share updates, create schedules, and track time effortlessly. Its customizable options fit any business smoothly. The app's simple design ensures that anyone can use it without a hitch. Connecteam acts as a central hu... Read more about Connecteam

YouTrack is a versatile issue-tracking and project management tool designed to streamline collaboration and enhance productivity. It offers a user-friendly interface, allowing teams to effortlessly create, manage, and prioritize tasks. With customizable workflows, it adapts to diverse project requirements. YouTrack's agile boards facilitate seamless project monitoring, ensuring teams stay on track... Read more about YouTrack

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Contentful is a versatile content management system (CMS) that helps businesses create, manage, and deliver digital content across various platforms. With an intuitive interface, it allows users to organize and update content effortlessly. Contentful stands out for its headless CMS approach, separating content creation from presentation and providing flexibility for developers to use their preferr... Read more about Contentful

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into sa... Read more about Zendesk Sell

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to deli... Read more about HubSpot Service Hub

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offeri... Read more about Salesforce Field Service

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and... Read more about Dynamics 365 Field Service

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like multiple-choice and Likert scales, and the ability to add logic to surveys for more relevant questioning. Survicate allow... Read more about Survicate

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

Nagios Network Analyzer is a comprehensive Data Visualization Software designed to monitor and analyze network traffic in real time. The platform provides detailed insights into bandwidth usage, network performance, and potential security threats, enabling IT teams to optimize network infrastructure. Nagios Network Analyzer features customizable dashboards and reports, allowing users to visualize ... Read more about Nagios Network Analyzer

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, and field operations seamlessly. With its robust analytics and reporting capabilities, Dynamics 365 provides valuable ins... Read more about Dynamics 365

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams t... Read more about Web Help Desk

Oracle Cloud CX is an advanced customer experience software designed to help organizations manage and enhance their customer interactions across various channels. The platform offers a comprehensive suite of tools for marketing automation, sales force automation, customer service, and social engagement, ensuring a unified approach to customer relationship management. Oracle Cloud CX provides featu... Read more about Oracle Cloud CX

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely resp... Read more about Freshworks Customer Service Suite

Sereda.ai’s knowledge base software centralizes organizational knowledge, making it easy for employees to access important documents, FAQs, and guidelines. With AI-powered search capabilities, users can quickly find the information they need, improving efficiency and decision-making. The platform supports collaboration and knowledge sharing across teams, ensuring that critical information is av... Read more about Sereda.ai

Retain customers and empower your sales team. Order-aware CRM with customer behavior insights. Know your customers & sell more. Improve repeated orders. Have a central place for your B2B or B2C customers, their orders, notes, tags, tasks and your own custom fields directly under their profile. Two-way Tag sync with Shopify. Extend your CRM with the Integration with Zapier. Manage sales activities,... Read more about Revamp CRM

Klutch is an innovative knowledge base software designed to facilitate information sharing and enhance collaboration within organizations. This powerful platform provides a centralized repository for storing, organizing, and retrieving valuable knowledge and resources. With its user-friendly interface, Klutch allows teams to create, edit, and publish articles, documents, and tutorials easily, ensu... Read more about Klutch

Nuclia is a cutting-edge enterprise search software that allows organizations to search, discover, and retrieve business-critical data from multiple sources across the organization. With its powerful AI-driven search capabilities, Nuclia makes it easy to access information stored in various databases, applications, and cloud storage systems. The platform features natural language processing (NLP),... Read more about Nuclia