Best Free Call Center Workforce Management Software

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and... Read more about Dynamics 365 Field Service

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, and field operations seamlessly. With its robust analytics and reporting capabilities, Dynamics 365 provides valuable ins... Read more about Dynamics 365

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

RingCentral Engage Voice is an advanced predictive dialer software designed to help contact centers increase agent productivity, reduce wait times, and improve customer engagement. By using algorithms to predict when agents will be available to take calls, Engage Voice ensures that customers are connected to an available agent as soon as possible. The predictive dialer automatically dials numbers,... Read more about RingCentral Engage Voice

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, making it easy to access client details, track communication history, and enhance service quality. NOLA’s lead management... Read more about NOLA

ZIWO is a comprehensive call center software offering businesses a cloudbased solution to manage and enhance customer interactions. Known for its simplicity and ease of use, ZIWO supports inbound and outbound calling, realtime monitoring, and detailed analytics to boost productivity and improve customer service quality. The platform integrates with various CRMs, enabling agents to access customer ... Read more about ZIWO

LeadDesk is a powerful telemarketing software designed to enhance the efficiency and effectiveness of sales teams. This software provides a comprehensive platform for managing outbound calls, tracking leads, and analyzing performance metrics. With its user-friendly interface, LeadDesk allows sales representatives to easily manage call lists, schedule follow-ups, and record interactions with potent... Read more about LeadDesk

Ytel is a versatile communication tool for businesses, blending phone, text, and email in one place. It's easy to use, with a clear interface that simplifies managing customer conversations. The standout feature is its powerful API, which links smoothly with other business software, making workflows smoother. Ytel automates calls and texts, helping businesses reach out to customers efficiently. It... Read more about Ytel

Kixie PowerCall is an advanced auto dialer software designed to enhance sales productivity and improve customer communication. This platform provides comprehensive tools for managing calls, tracking leads, and automating outreach seamlessly. With its user-friendly interface, sales teams can easily make calls, log interactions, and monitor performance in real-time. Kixie PowerCall features robust a... Read more about Kixie PowerCall

TCN is a state-of-the-art call center software designed to enhance customer interactions and streamline communication processes. This cloud-based platform provides a range of features, including automatic call distribution, interactive voice response, and real-time reporting, making it ideal for businesses of all sizes. With TCN, agents can manage multiple calls simultaneously, improving efficienc... Read more about TCN

PanTerra Networks is a leading Cloud Storage Software designed to provide secure, scalable, and efficient storage solutions for businesses and organizations. It offers a comprehensive platform for storing, managing, and accessing data from anywhere, ensuring that critical information is always available and protected. Key features include automated data backup, real-time synchronization, and advan... Read more about PanTerra Networks

Call Center Workforce Management (WFM) software is a critical tool for optimizing operations and ensuring efficient customer service. It goes beyond simple scheduling, encompassing a range of functions designed to forecast call volumes, manage agent schedules, monitor real-time adherence, and analyze performance. By leveraging historical data and predictive analytics, WFM software enables call ce... Read more about Servetel (by Acefone)

UniVoIP is a comprehensive VoIP (Voice over Internet Protocol) Software designed to enhance business communication through reliable and scalable internet-based telephony solutions. It offers a robust platform for managing voice calls, video conferencing, and instant messaging, ensuring seamless and efficient communication across organizations of all sizes. Key features include high-definition voic... Read more about UniVoIP

Call Center Studio is a comprehensive Customer Service Software designed to streamline and enhance the operations of call centers and customer support teams. It offers a robust platform for managing inbound and outbound calls, tracking customer interactions, and optimizing support workflows, ensuring efficient and effective customer service delivery. Call Center Studio features intuitive tools for... Read more about Call Center Studio

Softdial Contact Center is an innovative call center software designed to improve efficiency and enhance customer interactions. With its advanced routing capabilities, it ensures that calls are directed to the most suitable agents based on their skills and availability. The software features comprehensive reporting and analytics tools, allowing managers to monitor performance and identify areas fo... Read more about Softdial Contact Center

3C Plus is an innovative call center software designed to enhance customer service operations by offering a suite of tools for managing inbound and outbound calls, customer interactions, and agent performance. This platform supports multiple communication channels, including voice, email, chat, and social media, ensuring seamless and efficient customer support. 3C Plus comes with advanced features... Read more about 3C Plus

Sales Sling is a comprehensive call center software designed to optimize sales processes and enhance productivity for sales teams. The platform provides tools for managing leads, tracking calls, and monitoring sales performance in real time. With features such as automated call logging, lead scoring, and reporting, Sales Sling enables users to streamline their sales operations and focus on high-pr... Read more about Sales Sling

MaxContact is an advanced auto dialer software designed to enhance outbound calling efficiency for sales and telemarketing teams. This platform automates the dialing process, allowing agents to focus on engaging with prospects rather than manually dialing numbers. With its user-friendly interface, MaxContact enables organizations to configure calling campaigns, set calling schedules, and manage le... Read more about MaxContact

Connex One is a comprehensive call center software platform that helps businesses manage customer interactions across multiple channels. It provides a centralized interface for handling voice calls, emails, live chats, and social media messages, ensuring a seamless customer experience. The software includes advanced features such as automated call distribution, real-time analytics, and customer re... Read more about Connex One

OXON is a comprehensive call center software designed to optimize customer interactions and improve service efficiency. This platform offers a suite of tools for managing inbound and outbound calls, including automatic call distribution, call recording, and real-time analytics. With its intuitive interface, OXON enables agents to handle calls effectively, ensuring a seamless customer experience. T... Read more about OXON

MyCallCloud is a cloudbased call center software solution designed to help businesses improve customer service, enhance productivity, and optimize communication across all channels. This allinone platform offers features such as inbound and outbound call management, interactive voice response (IVR), and automatic call distribution (ACD), allowing call centers to efficiently manage large volumes of... Read more about MyCallCloud

Solvice is an advanced scheduling software solution designed to help businesses and organizations optimize workforce management and resource allocation. Ideal for industries such as healthcare, retail, and education, Solvice enables users to create efficient work schedules, assign tasks, and manage time-off requests with ease. The software features a user-friendly interface that simplifies the sch... Read more about Solvice