Best Conversational AI Platform Software

Conversational AI platform software enables businesses to automate and enhance customer interactions using advanced AI technology. These platforms power intelligent chatbots, voice assistants, and conversational interfaces, providing personalized and efficient communication across various channels. Enterprise conversational AI platforms are ideal for businesses looking to scale customer support, drive sales, and improve user experiences. The best conversational AI software offers natural language processing (NLP), sentiment analysis, and integration with CRM and analytics tools. Conversational intelligence software takes this further by analyzing conversations to provide actionable insights, improve team performance, and enhance customer engagement. Conversational analytics software helps organizations measure the impact of interactions, refine strategies, and optimize workflows. Explore top conversational AI platforms and conversation intelligence tools to elevate your communication strategy. Choose solutions that combine automation, analytics, and AI for impactful conversations and smarter decisions.
  • 4.8 avg. rating from 03 reviews

Last Updated: October 01, 2025

786 Software

List of Top Conversational AI Platform Software | Best Enterprise Conversational AI Platforms

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Contextual Guidance

Live Chat

Multi-Channel Communication

Pre-Configured Bot

For Developers

Multi-Language

Code-free Development

Speech Synthesis

Sentiment Analysis

Speech Recognition

Intent Recognition

Reporting/Analytics

Chatbot

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Conversational AI Platform Software that is:

ZoomInfo Chat is an advanced live chat software designed to enhance customer engagement and improve sales conversion rates. It enables businesses to connect with website visitors in real-time, offering personalized support and instant communication. This tool integrates seamlessly with CRM systems, allowing sales teams to track leads and manage conversations with ease. ZoomInfo Chat offers a range... Read more about ZoomInfo Chat

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

COTOHA Chat & FAQ is an innovative conversational AI platform designed to enhance customer engagement through intelligent chatbots and automated FAQs. This software leverages advanced natural language processing (NLP) to understand user inquiries and provide accurate, context-aware responses in real time. With COTOHA Chat & FAQ, businesses can deploy customizable chatbots that can assist customers... Read more about COTOHA Chat & FAQ

Free Trial

Available

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Location

United States

AtlasRTX is a conversational AI platform designed to automate and streamline customer interactions across multiple communication channels. Using advanced natural language processing (NLP) and machine learning algorithms, AtlasRTX enables businesses to deploy chatbots and virtual assistants that can handle inquiries, process transactions, and deliver personalized support to customers. The platform ... Read more about AtlasRTX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

AI-powered buyer engagement platform

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

Free Trial

NA

Pricing Type

$2500 Per month

Location

United States

Emplifi Service Cloud is a comprehensive customer relationship management (CRM) solution designed to help businesses manage and enhance customer service experiences across multiple channels. The platform allows organizations to provide consistent and personalized support through email, live chat, social media, and more, all from a single interface. Emplifi Service Cloud integrates with existing CR... Read more about Emplifi Service Cloud

Free Trial

Available

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Contact Vendor

Location

United States

The Avaya Experience Platform is a comprehensive communication solution designed to enhance customer engagement. It offers multi-channel support, including voice, video, chat, and email, allowing customers to choose their preferred method of communication. The platform integrates AI for smarter interactions, providing personalized customer experiences. Its real-time analytics feature helps busines... Read more about Avaya Experience Platform

Free Trial

NA

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Location

United States

The only AI customer service solution you need

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Free Trial

14 Days

Pricing Type

$39 Per month

Location

United States

Houndify is a robust conversational AI platform that empowers developers to create voice-enabled applications with ease. With its advanced speech recognition capabilities, Houndify understands natural language commands, making interactions more intuitive for users. The platform offers extensive customization options, allowing businesses to tailor voice assistants to specific needs and industries. ... Read more about Houndify

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Verint IVA is a conversational AI platform designed to automate customer interactions through intelligent virtual assistants. The platform uses natural language processing (NLP) and machine learning to understand and respond to customer inquiries in real time. Verint IVA can handle a wide range of customer service tasks, including answering questions, processing transactions, and providing persona... Read more about Verint IVA

Free Trial

NA

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Location

United States

Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics t... Read more about Dialpad

Free Trial

Available

Pricing Type

$15 Per user

Location

United States

Haufe HR Assistant is a conversational AI platform designed to automate and streamline HR processes, enhancing employee experience and increasing efficiency in human resources departments. With Haufe HR Assistant, businesses can deploy AI-driven chatbots to handle routine HR tasks such as answering employee queries, processing leave requests, and assisting with onboarding. The platform is designed... Read more about Haufe HR Assistant

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

Appen is a leading data entry software solution that specializes in providing high-quality data annotation, collection, and management services to support machine learning and artificial intelligence applications. The platform offers a range of tools for efficient data entry, including automated workflows, customizable interfaces, and robust quality control measures to ensure accuracy and consiste... Read more about Appen

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Choose the all-in-one cloud contact center solution

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Free Trial

Available

Pricing Type

$90 Per month

Location

United States

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service effi... Read more about Pega Customer Service

Free Trial

Available

Pricing Type

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Location

United States

Comm100 Live Chat is a powerful live chat software solution designed to enhance customer engagement and support. This platform allows businesses to communicate with their customers in real-time, providing instant assistance and improving overall satisfaction. Comm100 Live Chat features an intuitive interface that enables agents to manage multiple chats simultaneously, ensuring prompt responses to ... Read more about Comm100 Live Chat

Free Trial

Available

Pricing Type

$31 Per user

Location

Canada

Exceed.ai is a cutting-edge Email Marketing Software designed to automate and optimize your email campaigns with intelligent AI-driven features. It offers a comprehensive platform for creating personalized email content, managing subscriber lists, and analyzing campaign performance to ensure maximum engagement and conversion rates. Exceed.ai features intuitive drag-and-drop email builders, enablin... Read more about Exceed.ai

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Comm100 Chatbot is an advanced conversational AI platform designed to enhance customer engagement and support through intelligent chat solutions. This software enables businesses to automate customer interactions, providing instant responses to inquiries and guiding users through various processes. With Comm100 Chatbot, organizations can create personalized chat experiences that cater to customer ... Read more about Comm100 Chatbot

Free Trial

Available

Pricing Type

Contact Vendor

Location

Canada

Concentrix is a state-of-the-art live chat software designed to enhance customer support and engagement through real-time communication. This platform offers a comprehensive suite of tools that enable businesses to interact with their customers via chat, providing immediate assistance and support. With its user-friendly interface, Concentrix allows customer service agents to manage multiple chat s... Read more about Concentrix

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ChatOnce.ai is a cutting-edge conversational marketing platform designed to help businesses engage with customers through personalized and automated chat interactions. This software provides comprehensive tools for managing chatbots, live chat, and messaging services across various platforms, ensuring seamless communication with customers. With ChatOnce.ai, users can easily set up automated respon... Read more about ChatOnce.ai

Free Trial

Available

Pricing Type

$39 Per user

Location

United States

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

The Best Conversational AI Platform for Business

LivePerson is a cutting-edge software platform that revolutionizes how businesses communicate with their customers. Specializing in conversational AI and messaging, it allows companies to engage with customers through text, chat, and messaging apps, offering a more personalized and convenient customer experience. LivePerson stands out for its advanced AI capabilities, which include chatbots and au... Read more about LivePerson

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

AI Omnichannel Customer Communications Platform

CommBox is an AI-based customer communication platform designed to streamline and enhance digital interactions between businesses and their customers. Its primary functionality is the omnichannel inbox, which consolidates communications from various channels like email, SMS, social media, and live chat into a single, manageable interface. This integration ensures no customer query is overlooked, r... Read more about CommBox

Free Trial

Available

Pricing Type

Contact Vendor

Location

Israel

Dialogflow is a powerful Conversational AI Platform Software designed to help businesses build and deploy intelligent chatbots and virtual assistants that enhance customer interactions. It provides a comprehensive platform for natural language understanding and processing, enabling organizations to create conversational interfaces that understand and respond to user queries in real time. Dialogflo... Read more about Dialogflow

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Unburden your staff, unblock access to care

Hyro is a powerful live chat software solution designed to enhance customer support and engagement. The platform allows businesses to interact with customers in real time, answering inquiries and resolving issues quickly. Hyro offers customizable chat widgets that can be integrated seamlessly into websites, mobile apps, and eCommerce platforms. With automated greetings, message routing, and multi-... Read more about Hyro

Free Trial

NA

Pricing Type

$10000 Per month

Location

United States

ElevenLabs is a cutting-edge text-to-speech software that enables businesses to convert written text into natural-sounding, high-quality audio. This powerful tool uses advanced machine learning algorithms to generate human-like speech with various tones, accents, and emotions, providing a more personalized experience for end-users. ElevenLabs is widely used in applications like e-learning, audiobo... Read more about ElevenLabs

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Conversational AI Platform Software enables businesses to create intelligent bots or virtual assistants that understand and respond to human language.

It improves customer service, reduces operational costs, automates responses, and provides 24/7 support.

Important features include NLP (natural language processing), multi-language support, chatbot builder, analytics, and integrations.

Look for ease of use, training capabilities, integration options, AI accuracy, and scalability.

It automates customer interactions across platforms by understanding user input and delivering appropriate, human-like responses.

Choose based on conversation complexity, support channels, integration needs, and customization options.

It’s important—cloud-based platforms offer flexibility and remote updates, while on-premise solutions suit high-security setups.

Check if it supports multiple bots, languages, user loads, and integration with expanding digital tools.

Compare NLP quality, omnichannel support, analytics depth, bot training options, and third-party integrations.

Yes, most platforms support both voice and text interfaces for richer user experiences.

Members experience faster service delivery, less wait time, and consistent communication across platforms.

Yes, it comes in both cloud-based and on-premise versions to fit different business environments.

It integrates with CRM, helpdesk, e-commerce, analytics, and messaging apps for smooth workflows.