Best Online Complaint Management Software

EQ Complaints professional is a specialized complaint management software designed to help organizations efficiently handle, track, and resolve customer complaints, ensuring enhanced customer satisfaction and continuous improvement. The platform offers a comprehensive suite of features including complaint intake, categorization, workflow automation, resolution tracking, and reporting, ensuring tha... Read more about EQ Complaints professional

Apptivo is a cloud-based suite of business applications designed to support various aspects of organizational management. It includes a comprehensive CRM system for effective customer relationship management, streamlining communication and sales processes. The software offers project management tools, facilitating task tracking and team collaboration. Inventory management within Apptivo assists in... Read more about Apptivo

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales processes. The software excels in contact management, helping teams organize and track their customer relationships efficien... Read more about Efficy CRM

Airbrake is a robust error-tracking and monitoring solution pivotal for developers aiming to enhance software quality. Serving as a vigilant watchdog, Airbrake detects and reports errors in real-time, allowing development teams to swiftly address issues and minimize downtime. The platform's intuitive dashboard provides a comprehensive overview of error trends, enabling data-driven decision-making.... Read more about Airbrake

Instabug is a powerful in-app feedback and bug-reporting platform that empowers app developers to enhance user satisfaction and app performance. Serving as a direct communication channel, Instabug allows users to submit feedback and report bugs seamlessly within the app interface. The platform excels in providing comprehensive bug reports, including detailed device information and user steps, stre... Read more about Instabug

EthicsPoint is a robust issue-tracking software designed to help organizations manage complaints, misconduct reports, and compliance issues efficiently. It streamlines the reporting process, ensuring anonymity and confidentiality, which encourages employees to raise concerns without fear. The software enables administrators to track, investigate, and resolve issues systematically, reducing risks a... Read more about EthicsPoint

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

MasterControl Quality Excellence is a robust document management software designed for regulated industries such as healthcare, pharmaceuticals, and manufacturing. The platform helps organizations manage quality documents, track revisions, and ensure compliance with industry standards and regulations. MasterControl offers tools for document approval workflows, version control, and secure access ma... Read more about MasterControl Quality Excellence

InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight C... Read more about Intouch Insight CX Platform

Customer Complaint Management Software is a specialized solution designed to help businesses efficiently handle and resolve customer grievances. It offers a centralized platform for logging, tracking, and managing complaints, ensuring that each issue is addressed promptly and effectively. The software features automated workflows for complaint escalation, status updates, and resolution tracking, r... Read more about Customer Complaint Management Software

MasterControl Customer Complaints is a software solution tailored for managing and tracking customer complaints, especially in regulated industries. It streamlines the complaint handling process from initial receipt to final resolution. The system automates the workflow, ensuring consistent handling of each complaint and compliance with industry regulations. It features a centralized database, all... Read more about MasterControl Customer Complaints

Smartsupp is a live chat software designed to enhance customer engagement and support for businesses of various sizes. It allows website visitors to interact directly with customer service teams, offering real-time communication. The platform includes chatbot capabilities, which can automate responses and provide immediate assistance to common customer inquiries. Video recordings of visitor behavi... Read more about Smartsupp

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our complaint management software at www.gladly.ai/get-st... Read more about Gladly

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

Cority is a comprehensive software solution designed to optimize health, safety, and environmental management for organizations. Functioning as a centralized platform, Cority facilitates efficient tracking and management of various aspects such as incidents, audits, and compliance. It promotes collaboration among teams through customizable forms and automated workflows, ensuring consistency and ad... Read more about Cority

TOPdesk is a versatile service management software designed to enhance the efficiency of IT, facility, and service desks in organizations. Its strength lies in its incident and request management features, streamlining the process of handling and resolving user queries and issues. TOPdesk facilitates effective asset management, ensuring a comprehensive overview and maintenance of organizational re... Read more about TOPdesk

ConSol CM/Complaint is a robust issue tracking software designed to help organizations manage and resolve customer complaints efficiently. This platform provides tools for logging complaints, tracking progress, and ensuring timely resolutions through an intuitive interface. Users can categorize issues, assign responsibilities, and monitor status updates, enhancing accountability within the organiz... Read more about ConSol CM/Complaint

Rock Solid is a comprehensive government software solution designed to streamline operations and enhance service delivery for public sector organizations. This platform offers a suite of tools for managing workflows, tracking permits, and facilitating communication between departments and citizens. With Rock Solid, government agencies can automate routine processes, improve transparency, and enhan... Read more about Rock Solid

Greenlight Guru is a robust SaaS platform tailored for medical device companies that provides tools for managing quality systems. It functions as a dedicated solution to help organizations navigate and comply with regulatory requirements specific to the medical device industry. With a primary focus on quality management, Greenlight Guru assists users in documenting processes, tracking product deve... Read more about Greenlight Guru

HR Acuity is a specialized software designed for employee relations and workforce risk management. Its core feature is a structured approach to documenting, tracking, and analyzing employee issues, such as performance, conduct, and compliance concerns. HR Acuity stands out for its detailed reporting capabilities, enabling organizations to identify patterns and mitigate risks proactively. The platf... Read more about HR Acuity

Sphinx iQ3 is a powerful survey software designed to simplify the process of creating, distributing, and analyzing surveys for organizations of all sizes. With its intuitive interface, users can easily design professional surveys using customizable templates and a wide range of question types. Sphinx iQ3 supports multiple distribution methods, including online, mobile, and paper surveys, ensuring ... Read more about Sphinx iQ3

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms a... Read more about Issuetrak

Marker is an advanced quality management software designed to help organizations ensure the highest standards of quality across their operations and products. It offers a comprehensive suite of tools that streamline quality assurance processes, including inspections, audits, non-conformance management, and corrective actions. Marker’s intuitive interface allows quality managers to easily create ... Read more about Marker