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Best Online Complaint Management Software - Page 2

In an always-connected world, many businesses prefer complaint management software solutions that require no local installation. Below, you’ll find top online complaint management software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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★★★★★4.7 average rating from 189 reviews
Last Updated: October 14, 2026
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Complete Product Directory

List of Top Web-Based Complaint Management Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Cloud Based Complaint Management Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

XM for Customer Experience

🏆 SW Recommended
★★★★☆ 4.4 (2 Reviews)
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Overview

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions,...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#27

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#28

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#29

MasterControl Quality Excellence

🏆 SW Recommended
★★★★☆ 4.1 (2 Reviews)
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Overview

MasterControl Quality Excellence is a robust document management software designed for regulated industries such as healthcare, pharmaceuticals, and manufacturing. The platform helps organizations manage quality documents, track revisions, and ensure compliance with industry stan...

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Free TrialNA Starting Price$25000 Per year HeadquartersUnited States
#30

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)
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Overview

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gor...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#31

SAP Service Cloud

🏆 SW Recommended

CRM Service and Support Software

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Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it e...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#32

SAP Customer Experience

🏆 SW Recommended

Customer experience and CRM solutions

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Overview

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#33

Halp

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Overview

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#34

Sprinklr Service

🏆 SW Recommended

The Leading AI-Powered CCaaS Platform

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Overview

Sprinklr Service is an AI native customer service and contact center platform designed to help enterprises manage customer interactions across voice, digital, social, messaging, and other channels from one unified environment. The platform brings customer conversations into a cen...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#35

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Overview

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#36

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#37

CivicPlus SeeClickFix 311 CRM

🏆 SW Recommended
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Overview

CivicPlus SeeClickFix 311 CRM is a powerful issue tracking software designed for local governments and municipalities to manage citizen requests and improve community engagement. This platform allows citizens to report non-emergency issues such as potholes, streetlight outages, o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#38

NOLA

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Overview

NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, makin...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#39

AssurX Complaint Management

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Overview

AssurX Complaint Management is a powerful software solution that helps businesses and organizations handle customer complaints effectively and efficiently. The platform enables users to log, track, and resolve complaints in a streamlined, organized manner, ensuring that issues ar...

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Free TrialAvailable Starting Price$50000 Per year HeadquartersUnited States
#40

Aptean Respond

World-Class Complaints Management System from Aptean

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Overview

Aptean Respond is a complaint and feedback management software designed for businesses to handle customer issues effectively. It centralizes the process of tracking, managing, and resolving customer complaints. The software offers features like case management, which helps in org...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#41

EQ Complaints professional

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Overview

EQ Complaints professional is a specialized complaint management software designed to help organizations efficiently handle, track, and resolve customer complaints, ensuring enhanced customer satisfaction and continuous improvement. The platform offers a comprehensive suite of fe...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited Kingdom
#42

Efficy CRM

🏆 SW Recommended

Everything you need to power your growth in one CRM.

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Overview

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales proc...

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Free Trial14 Days Starting Price€25 Per month HeadquartersBelgium
#43

Airbrake

Frictionless error monitoring and performance insights for your entire app stack.

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Airbrake is a robust error-tracking and monitoring solution pivotal for developers aiming to enhance software quality. Serving as a vigilant watchdog, Airbrake detects and reports errors in real-time, allowing development teams to swiftly address issues and minimize downtime. The...

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Free TrialAvailable Starting Price$19 Per month HeadquartersUnited States
#44

Luciq

Fix nothing. ‍ Build something that matters.

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Luciq is the leading agentic mobile observability platform. Unlike traditional tools that alert you to problems and leave your team to fix them manually, Luciq closes the entire loop. Our agents autonomously detect issues, generate fixes, and create pull requests, cutting mainten...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

EthicsPoint

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EthicsPoint is a robust issue-tracking software designed to help organizations manage complaints, misconduct reports, and compliance issues efficiently. It streamlines the reporting process, ensuring anonymity and confidentiality, which encourages employees to raise concerns with...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#46

NeoAssist

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NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its us...

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Free TrialNA Starting PriceContact Vendor HeadquartersBrazil
#47

Intouch Insight CX Platform

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Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to ident...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#48

Customer Complaint Management Software

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Overview

Customer Complaint Management Software is a specialized solution designed to help businesses efficiently handle and resolve customer grievances. It offers a centralized platform for logging, tracking, and managing complaints, ensuring that each issue is addressed promptly and eff...

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Free TrialAvailable Starting Price$12.5 Per feautre HeadquartersCanada
#49

MasterControl Customer Complaints

Turn your customer complaints into improvement opportunities with an online tracking system.

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Overview

MasterControl Customer Complaints is a software solution tailored for managing and tracking customer complaints, especially in regulated industries. It streamlines the complaint handling process from initial receipt to final resolution. The system automates the workflow, ensuring...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#50

Smartsupp

Your personal online shopping assistant that drives online sales through conversations.

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Smartsupp is a live chat software designed to enhance customer engagement and support for businesses of various sizes. It allows website visitors to interact directly with customer service teams, offering real-time communication. The platform includes chatbot capabilities, which...

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Free Trial14 Days Starting Price$19.5 Per month HeadquartersCzech Republic

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