Best Online Complaint Management Software

In an always-connected world, many businesses prefer complaint management software solutions that require no local installation. Below, you’ll find top online complaint management software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.6 avg. rating from 03 reviews

Last Updated: October 01, 2025

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163 Software

Popular Picks in Complaint Management Software

Gorgias

Gorgias

$10 Per month

Zoho Desk

Zoho Desk

$420 Per month

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Complaint Management Software

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CS for SharePoint is a powerful customer service software integrated with the SharePoint platform. Designed to enhance customer support operations, it provides a centralized hub for managing customer inquiries, support tickets, and service requests. With its user-friendly interface, support teams can track and prioritize issues, ensuring timely resolutions. The software includes features like auto... Read more about CS for SharePoint

Free Trial

NA

Pricing Type

$2995 Per user

Location

United States

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, pro... Read more about OMBEA Insights

Free Trial

NA

Pricing Type

$35 Per user

Location

Sweden

binds.co is a cutting-edge Customer Experience Software designed to help businesses enhance their interactions with customers and deliver exceptional service. It offers a comprehensive platform for managing customer inquiries, feedback, support requests, and engagement campaigns, ensuring that every customer interaction is handled efficiently and effectively. binds.co features an intuitive interfa... Read more about binds.co

Free Trial

Available

Pricing Type

$40.66 Per feautre

Location

Brazil

Next Generation Quality Management Software

Qualityze EQMS is a specialized software designed to support businesses in achieving and sustaining high-quality standards across their operations. Picture it as a digital companion dedicated to ensuring excellence. This tool plays a crucial role in helping companies organize and manage their processes, ensuring they consistently meet the desired quality benchmarks. It acts as a reliable guide, en... Read more about Qualityze Suite

Free Trial

NA

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Location

United States

ServiceTonic is a comprehensive help desk software designed to enhance IT service management and customer support for organizations of all sizes. This platform offers tools for incident management, service request tracking, and customer communication, enabling IT teams to respond effectively to user needs. With its user-friendly interface, ServiceTonic allows users to create and manage support tic... Read more about ServiceTonic

Free Trial

Available

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Contact Vendor

Location

Spain

eCasework is a robust complaint management software designed to streamline the process of handling customer feedback and grievances. The platform provides a centralized system for tracking complaints, allowing businesses to manage inquiries efficiently from receipt to resolution. eCasework enables users to categorize and prioritize complaints, ensuring timely responses and effective resolution str... Read more about eCasework

Free Trial

Available

Pricing Type

$6.25 Per feautre

Location

United Kingdom

Worksmart is a complaint management software designed to help organizations effectively handle and resolve customer issues. The platform offers tools to log, track, and prioritize complaints, ensuring timely resolution and improved customer satisfaction. Worksmart provides a user-friendly interface for both customers and support teams to submit and manage complaints, making the process transparent... Read more about Worksmart

Free Trial

NA

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Location

United Kingdom

FX Guest Services is a specialized complaint management software designed to help hospitality businesses manage and resolve guest complaints efficiently. Whether you run a hotel, resort, or any other type of accommodation, FX Guest Services helps ensure that guest issues are tracked, addressed, and resolved in a timely manner, leading to better customer satisfaction and retention. The software all... Read more about FX Guest Services

Free Trial

NA

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Location

India

TPSC Cloud is a versatile survey software designed to help organizations create, distribute, and analyze surveys with ease. This platform provides tools for designing custom surveys, collecting responses, and generating insightful reports, enabling organizations to gather valuable feedback from stakeholders. With features such as real-time analytics, automated reminders, and multi-channel distribu... Read more about TPSC Cloud

Free Trial

Available

Pricing Type

$9000 Per year

Location

United States

Support.cc is a robust service desk software designed to help organizations manage customer support inquiries and enhance service delivery. This platform provides a comprehensive suite of tools that enable users to create, track, and resolve support tickets efficiently. With Support.cc, organizations can easily categorize and prioritize incoming requests, ensuring that customer issues are addresse... Read more about Support.cc

Free Trial

Available

Pricing Type

$14.99 Per user

Location

United States

UsefulFeedback is a comprehensive complaint management software designed to help organizations efficiently handle customer feedback and complaints. This platform provides tools for tracking complaints, categorizing issues, and managing resolutions seamlessly. Users can monitor complaint status, communicate with customers, and generate reports to analyze trends and performance metrics through an in... Read more about UsefulFeedback

Free Trial

Available

Pricing Type

$10000 Per year

Location

United Kingdom

ViClarity is an innovative Governance, Risk, and Compliance (GRC) software designed to help organizations manage risk and ensure regulatory compliance effectively. With its user-friendly interface, ViClarity streamlines the processes of risk assessment, policy management, and compliance reporting, enabling organizations to maintain a proactive approach to governance. The software provides robust a... Read more about ViClarity

Free Trial

NA

Pricing Type

$0.01 Per user

Location

Ireland

SimpleCRM is an intuitive customer relationship management software designed to help businesses manage their interactions with current and potential customers efficiently. The platform offers essential CRM features such as contact management, sales pipeline tracking, lead management, and email integration. With SimpleCRM, businesses can organize and access customer information in a centralized dat... Read more about SimpleCRM

Free Trial

NA

Pricing Type

$30 Per user

Location

Singapore

SALUS is an advanced safety management software designed to help organizations streamline their safety processes and enhance compliance with regulatory standards. This comprehensive platform offers a suite of tools that facilitate incident reporting, risk assessments, safety audits, and training management, ensuring that businesses can maintain a safe work environment. SALUS’s user-friendly inte... Read more about SALUS

Free Trial

NA

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Location

Canada

Octfolio is a compliance software designed to help businesses manage and track regulatory requirements across multiple industries. The platform provides tools for monitoring compliance, managing audits, and reporting on regulatory adherence, ensuring that businesses meet the standards set by industry authorities. Octfolio’s customizable workflow management allows businesses to automate complianc... Read more about Octfolio

Free Trial

Available

Pricing Type

$950 Per month

Location

Australia

No No No is an innovative Complaint Management Software designed to help businesses efficiently handle and resolve customer complaints, ensuring high levels of customer satisfaction and loyalty. It offers a comprehensive platform for capturing, tracking, and managing complaints from various channels, ensuring that every issue is addressed promptly and effectively. No No No features an intuitive in... Read more about No No No

Free Trial

Available

Pricing Type

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Location

Finland

Platform One is a comprehensive customer experience software that enables businesses to streamline their interactions with customers and improve overall satisfaction. The platform offers tools for collecting and analyzing customer feedback, tracking interactions across various channels, and identifying key insights that drive decision-making. Platform One integrates with multiple communication cha... Read more about Platform One

Free Trial

NA

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Location

United States

Matrix Requirements is a robust document management software tailored to help organizations efficiently manage, organize, and secure their important documents. It offers features such as version control, document indexing, and advanced search capabilities, making it easy to store and retrieve files quickly. Matrix Requirements supports collaborative editing and sharing, enabling teams to work toge... Read more about Matrix Requirements

Free Trial

Available

Pricing Type

$470 Per user

Location

Germany

GetMoreReviews is an essential review management software designed to help businesses enhance their online reputation and boost customer engagement. With an easytouse platform, GetMoreReviews allows companies to collect, manage, and showcase customer feedback across various review sites. This powerful tool streamlines the process of soliciting reviews from satisfied customers, increasing the likel... Read more about GetMoreReviews

Free Trial

Available

Pricing Type

$99 Per month

Location

United States

etrack1 is your partner

etrack1 is an advanced customer service software designed to enhance the customer experience by providing efficient and responsive support across multiple channels. This platform allows businesses to manage customer inquiries, track service requests, and respond to complaints in a timely manner. With features like ticket management, automated workflows, and real-time chat support, etrack1 streamli... Read more about etrack1

Free Trial

NA

Pricing Type

$80 Per user

Location

Denmark

Eupry is an innovative quality management software that allows businesses to ensure consistent product quality and compliance with industry standards. Designed to streamline the quality control process, Eupry offers robust tools for monitoring, tracking, and documenting quality metrics. The software helps organizations create and manage quality control procedures, conduct audits, and perform inspe... Read more about Eupry

Free Trial

NA

Pricing Type

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Location

Denmark

Wonderchat is an advanced chatbot software that helps businesses automate customer interactions, improve engagement, and provide 24/7 support. By leveraging artificial intelligence and natural language processing, Wonderchat enables businesses to deploy intelligent chatbots on websites, mobile apps, and social media platforms. The software allows businesses to design customized chatbots that can h... Read more about Wonderchat

Free Trial

NA

Pricing Type

Contact Vendor

Location

Singapore

All-In-One Quality Management System

QT9 QMS is a robust software designed to streamline and enhance organizational processes. It acts as a digital assistant, ensuring that businesses maintain high standards in their products or services. With QT9 QMS, companies can efficiently manage quality-related tasks, such as document control, audit management, and corrective actions. This user-friendly tool promotes collaboration among team me... Read more about QT9 QMS

Free Trial

30 Days

Pricing Type

Contact Vendor

Location

United States

Best Complaints Management Software

Workpro Complaints is a comprehensive case management software designed to handle customer complaints and feedback. It provides a structured platform for recording, tracking, and managing complaints from initial contact to resolution. The software ensures compliance with regulatory standards, making it suitable for various industries. Workpro offers features like automated workflow, which guides u... Read more about Workpro Complaints

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Best CRM and HCM Software Solutions

CentraHub CRM is a user-friendly software designed to streamline your customer relationship management tasks. With its intuitive interface, you can effortlessly organize and manage your customer data, track interactions, and nurture leads. What sets CentraHub CRM apart is its robust features, including sales automation, marketing campaigns, and customer support tools. Easily create and manage sale... Read more about CentraHub CRM

Free Trial

NA

Pricing Type

$6.59 Per month

Location

British Indian Ocean Territory

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