Best Speech Analytics Software for Small Businesses (Free & Paid)

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Salesloft is an innovative sales engagement platform that enhances the effectiveness of sales teams. It specializes in streamlining communication processes, integrating seamlessly with email, phone calls, and social media for cohesive customer interactions. Salesloft's standout feature is its automated workflow system, enabling sales reps to efficiently manage and follow up with leads. The softwar... Read more about Salesloft

Gong is a cutting-edge sales intelligence platform that revolutionizes how sales teams operate. It captures and analyzes sales calls, emails, and meetings to provide actionable insights. The software uses AI to transcribe and examine customer interactions, identifying patterns and trends. This allows sales teams to understand what strategies work best. Gong's real-time feedback helps improve commu... Read more about Gong

Voisi is an innovative AI-powered toolkit that revolutionizes the way you create, manage, and utilize voice and language content. Ideal for businesses, educators, content creators, and developers, Voisi offers a comprehensive suite of tools designed to enhance and streamline your audio and linguistic needs. Whether you're looking to generate lifelike speech from text, transcribe spoken words in... Read more about Voisi

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations to deliver exceptional customer service. With Calabrio ONE, managers can effectively schedule agents, track performance... Read more about Calabrio ONE

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and re... Read more about CallMiner Eureka

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing call... Read more about CallTrackingMetrics

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Voci is an advanced speech recognition software designed to convert spoken language into text accurately and efficiently. This innovative platform utilizes cutting-edge technology to transcribe audio from various sources, including phone calls, meetings, and presentations, making it an invaluable tool for businesses seeking to enhance productivity. Voci's powerful algorithms ensure high accuracy r... Read more about Voci

Amelia is an advanced Conversational AI Platform Software designed to enhance customer interactions through intelligent, automated communication. It offers a comprehensive platform for building and deploying chatbots and virtual assistants that can engage users in natural conversations across various channels. Amelia utilizes advanced natural language processing (NLP) and machine learning algorith... Read more about Amelia

Avoma is an innovative meeting software designed to enhance collaboration and productivity by optimizing meeting management. The platform offers features such as real-time transcription, meeting agenda creation, and automated action item tracking, ensuring that meetings are organized and results-driven. Avoma allows users to record, transcribe, and summarize meetings, providing detailed notes and ... Read more about Avoma

Convin is a comprehensive contact center quality assurance software designed to enhance the performance and productivity of customer service teams. With Convin, businesses can monitor, evaluate, and improve interactions between agents and customers to ensure consistent service quality. The software utilizes artificial intelligence (AI) and machine learning to analyze customer conversations in real... Read more about Convin

Verint Experience Management is a comprehensive survey software designed to help organizations gather feedback, analyze customer sentiment, and improve customer experiences. The platform provides tools for creating and distributing surveys, collecting responses, and generating reports on customer insights. Verint Experience Management’s user-friendly interface allows organizations to customize s... Read more about Verint Experience Management

Appen is a leading data entry software solution that specializes in providing high-quality data annotation, collection, and management services to support machine learning and artificial intelligence applications. The platform offers a range of tools for efficient data entry, including automated workflows, customizable interfaces, and robust quality control measures to ensure accuracy and consiste... Read more about Appen

Verint Speech Analytics is an advanced Speech Analytics Software designed to help organizations gain valuable insights from their customer interactions. The platform utilizes sophisticated speech recognition and natural language processing technologies to analyze and interpret spoken conversations, enabling businesses to understand customer sentiment, identify trends, and uncover actionable insigh... Read more about Verint Speech Analytics

Alvaria Engagement Analytics is a powerful speech analytics software designed to enhance customer engagement and improve service delivery across various communication channels. This platform utilizes advanced artificial intelligence and machine learning algorithms to analyze voice interactions, providing valuable insights into customer behavior, sentiment, and preferences. Alvaria features a user-... Read more about Alvaria Engagement Analytics

Rev.ai is a Speech Recognition Software that helps businesses automate the transcription and analysis of audio and video content. The platform uses advanced machine learning algorithms to accurately convert spoken language into text, allowing organizations to generate transcriptions quickly and with high accuracy. Rev.ai supports a wide range of languages and dialects, making it suitable for globa... Read more about Rev.ai

Dragon Professional Individual is a leading speech recognition software that converts spoken words into text with high accuracy and speed. Ideal for professionals who want to increase productivity, Dragon Professional Individual allows users to dictate documents, emails, and reports hands-free, freeing up time for other tasks. The software learns user-specific vocabulary and speech patterns, ensur... Read more about Dragon Professional Individual

Chorus is a powerful call recording software designed to help businesses capture, analyze, and leverage customer conversations for better decision-making and improved customer service. The software offers advanced features like automatic call recording, real-time transcription, and sentiment analysis, enabling businesses to gain valuable insights from every call. Chorus makes it easy to search and... Read more about Chorus

Google Cloud Speech-to-Text is a powerful speech recognition software that enables businesses to convert audio into text with high accuracy and speed. Leveraging Google's cutting-edge artificial intelligence (AI) and machine learning technologies, Speech-to-Text can transcribe speech from multiple languages, accents, and noisy environments, making it ideal for a wide range of applications. From tr... Read more about Google Cloud Speech-to-Text

Cordless is a telephony software solution designed to simplify and enhance communication for businesses of all sizes. The platform provides a cloud-based phone system that allows companies to make and receive calls over the internet, eliminating the need for traditional landline systems. Cordless supports features such as call forwarding, voicemail, automated attendants, and conference calling, of... Read more about Cordless

Voicebox is an advanced generative AI software that specializes in creating and manipulating natural-sounding speech. It leverages cutting-edge machine learning techniques to generate voiceovers, audio narrations, and personalized messages based on text inputs. Ideal for marketers, podcasters, content creators, and businesses, Voicebox allows users to produce human-like voice recordings without th... Read more about Voicebox

Sunoh is a medical transcription software designed to help healthcare professionals and medical institutions efficiently transcribe voice recordings into accurate and detailed text. The platform uses advanced speech recognition technology to convert dictations from doctors, nurses, and other medical staff into written documentation with high accuracy. Sunoh supports multiple languages and medical ... Read more about Sunoh

Tethr is an AI-powered call recording and analytics platform designed to extract actionable insights from customer conversations. It captures and analyzes voice interactions from contact centers, providing data on customer sentiment, agent performance, and call outcomes. Tethr uses machine learning algorithms to identify trends, detect issues, and suggest improvements in customer service processes... Read more about Tethr

Clootrack is a customer engagement software that helps businesses gain valuable insights into customer behavior, preferences, and feedback across various channels. The platform leverages AI and machine learning to analyze customer interactions, identify patterns, and provide actionable insights that improve engagement and satisfaction. Clootrack offers tools for tracking customer sentiment, monito... Read more about Clootrack

Kintsugi Voice is an innovative mental health software that uses voice biomarkers to assess and monitor emotional well-being. This platform leverages artificial intelligence to analyze voice patterns and detect signs of stress, anxiety, and depression, offering insights that can help individuals and therapists understand mental health changes over time. Kintsugi Voice provides real-time analytics ... Read more about Kintsugi Voice