Best Speech Analytics Software for Small Businesses (Free & Paid)

MiaRec is an advanced call center software that enhances communication and operational efficiency for businesses managing customer interactions. This robust platform provides tools for call recording, quality assurance, and performance analytics, enabling organizations to monitor and improve their service delivery. With its user-friendly interface, MiaRec allows managers to easily review calls, as... Read more about MiaRec

OnviSource OmVista is an innovative workflow management software solution designed to optimize business processes and enhance operational efficiency. This platform provides users with comprehensive tools for designing, automating, and monitoring workflows, enabling organizations to streamline their operations. With OnviSource OmVista, users can easily create custom workflows that align with their ... Read more about OnviSource OmVista

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track k... Read more about EvaluAgent

Fusion Speech is a cutting-edge speech recognition software that transforms spoken language into written text with remarkable accuracy. Designed for various industries, including healthcare, legal, and corporate sectors, Fusion Speech enhances productivity by automating documentation processes. The software's advanced algorithms and machine learning capabilities enable it to understand different a... Read more about Fusion Speech

Snowfly is an innovative employee recognition software designed to enhance workplace morale and productivity through effective reward systems. This platform allows organizations to create customizable recognition programs that celebrate employee achievements and contributions. With its user-friendly interface, Snowfly enables managers to easily recognize team members in real time, fostering a posi... Read more about Snowfly

CallFinder is a robust business intelligence software designed to transform your data into actionable insights. By aggregating and analyzing data from various sources, CallFinder provides comprehensive dashboards and customizable reports that help businesses make informed decisions. Its intuitive interface allows users to easily visualize key performance indicators, track trends, and identify oppo... Read more about CallFinder

SmartSpeech is a cutting-edge speech analytics software designed to enhance customer interactions and improve service quality. This platform utilizes advanced AI algorithms to analyze conversations in real-time, providing insights into customer sentiment, engagement levels, and communication effectiveness. With its user-friendly interface, SmartSpeech enables organizations to monitor calls, identi... Read more about SmartSpeech

ICR Evolution is a cutting-edge call center software designed to enhance customer service and streamline operations for call centers. It offers a range of features, including automatic call distribution, interactive voice response (IVR), and real-time call monitoring, helping businesses deliver efficient and effective support. ICR Evolution’s advanced analytics and reporting tools provide detail... Read more about ICR Evolution

daisee is an artificial intelligence (AI) software platform designed to help businesses automate and optimize customer service operations. Using advanced machine learning algorithms, daisee enables businesses to analyze customer interactions across multiple channels, including phone, email, and chat, to extract valuable insights. The platform’s speech and text analytics capabilities allow busine... Read more about daisee

INVOX Medical is a user-friendly electronic medical records (EMR) software designed to streamline healthcare workflows and improve patient care. The platform offers tools for managing patient records, scheduling appointments, and handling billing and insurance claims. INVOX Medical allows healthcare providers to securely store and access patient information, including medical histories, test resul... Read more about INVOX Medical

Prodigal is an advanced call center software solution designed to optimize customer interactions, improve agent productivity, and streamline the management of customer service operations. The platform offers a range of features, including intelligent call routing, call recording, real-time reporting, and integration with customer relationship management (CRM) systems, ensuring that agents have all... Read more about Prodigal

AvadyneHealth is an advanced speech analytics software designed to help healthcare organizations improve patient engagement and operational efficiency through the analysis of voice interactions. The platform provides tools for capturing and analyzing conversations between healthcare providers and patients, enabling organizations to gain insights into patient sentiment, concerns, and overall experi... Read more about AvadyneHealth

Call Journey is a conversational AI platform that enables businesses to enhance customer interactions through advanced speech analytics and AI-powered insights. The platform uses natural language processing (NLP) and machine learning algorithms to analyze customer conversations across voice and chat channels. Call Journey helps businesses track sentiment, detect trends, and identify potential issu... Read more about Call Journey

DVSAnalytics Workforce Optimization is a comprehensive call recording software designed to enhance call center operations through advanced workforce management and performance optimization tools. This solution allows businesses to capture and store conversations between agents and customers, providing valuable insights into customer interactions. It features robust analytics that enable supervisor... Read more about DVSAnalytics Workforce Optimization

VoiceAnalytics is a contact center software that utilizes advanced analytics to improve customer interactions. The platform uses artificial intelligence to analyze voice data, offering insights into customer sentiment, call quality, and agent performance. With features like real-time transcription, keyword spotting, and emotion detection, VoiceAnalytics helps businesses enhance their customer serv... Read more about VoiceAnalytics

assist365 is an AI-powered virtual assistant designed to transform call center operations by automating customer interactions and providing support 24/7. The software uses natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries, helping businesses deliver faster, more personalized service. assist365 can handle routine inquiries, resolve iss... Read more about assist365 - AI-powered Virtual Assistant

Awaken Conversations is a speech analytics software designed to help businesses analyze and optimize customer interactions through voice-based channels. The platform uses advanced natural language processing (NLP) and machine learning algorithms to transcribe, analyze, and categorize customer conversations in real time. Awaken Conversations provides insights into customer sentiment, common issues,... Read more about Awaken Conversations

GetWhy is a specialized qualitative data analysis software designed to help businesses, researchers, and analysts process, interpret, and derive insights from non-numerical data. The platform allows users to analyze textual data, such as survey responses, interviews, and focus group notes, helping organizations understand customer behaviors, preferences, and sentiments. GetWhy includes features li... Read more about GetWhy

Call Criteria provides a comprehensive call tracking solution that enables businesses to monitor, analyze, and optimize customer interactions over the phone. Designed with powerful analytics and call recording features, Call Criteria helps companies understand customer sentiment, evaluate agent performance, and identify trends in call volume and customer queries. With its quality assurance feature... Read more about Call Criteria

NobelBiz Voice Carrier Network is a comprehensive communication solution that specializes in live chat and voice services, designed specifically for businesses looking to enhance their customer service and engagement. It offers an advanced cloud-based platform that seamlessly integrates voice, chat, and messaging services, providing organizations with a unified approach to customer communication. ... Read more about NobelBiz Voice Carrier Network

Level AI is a cutting-edge artificial intelligence software platform designed to empower businesses with advanced data analytics and machine learning capabilities. It provides a user-friendly interface for building, deploying, and managing AI models without requiring extensive technical expertise. Level AI's robust toolkit includes data preprocessing, model training, and predictive analytics, enab... Read more about Level AI

AgentAssist is an advanced speech analytics software that empowers contact centers to improve agent performance and customer interactions. Using AI-powered transcription and sentiment analysis, AgentAssist evaluates call quality, identifies patterns, and provides real-time insights into customer conversations. The software highlights keywords, measures emotional cues, and detects compliance risks,... Read more about AgentAssist

Vatis Tech is an advanced speech recognition software designed to help businesses and individuals transcribe, analyze, and process spoken language with high accuracy. The platform leverages cutting-edge AI and machine learning algorithms to convert speech into text in real-time, making it ideal for industries such as healthcare, legal, media, and customer service. Vatis Tech’s speech-to-text tec... Read more about Vatis Tech

Spiky.ai is an innovative sales coaching software that leverages artificial intelligence (AI) to enhance sales performance through personalized coaching. The platform analyzes sales conversations, interactions, and behavior to provide real-time feedback and actionable insights to sales teams. Spiky.ai identifies key areas for improvement, such as communication techniques, closing strategies, and o... Read more about Spiky.ai

One AI is a versatile generative AI software designed to create high-quality content across various formats, including text, audio, and visuals. It is designed to be an all-in-one solution for businesses, content creators, and marketers who want to streamline their content creation process. One AI utilizes advanced machine learning algorithms to generate written content, including blog posts, mark... Read more about One AI