Best Service Desk Software for Small Businesses (Free & Paid)

BOSSDesk is a user-friendly software solution designed to streamline IT service management for businesses. It serves as a centralized platform for efficiently handling customer requests, incidents, and problems. With BOSSDesk, organizations can easily organize and prioritize service tickets, ensuring timely resolution and improved customer satisfaction. The software offers a self-service portal fo... Read more about BOSSDesk

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues. Track-It! also features a detailed asset management module, allowing IT teams to monitor and manage hardware and softw... Read more about Track-It!

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streamline their workflows and enhance customer satisfaction. With ServicePRO, businesses can automate routine tasks, manage re... Read more about ServicePRO

ServiceTonic is a comprehensive help desk software designed to enhance IT service management and customer support for organizations of all sizes. This platform offers tools for incident management, service request tracking, and customer communication, enabling IT teams to respond effectively to user needs. With its user-friendly interface, ServiceTonic allows users to create and manage support tic... Read more about ServiceTonic

Orcatec is an innovative scheduling software designed to optimize resource allocation and enhance productivity across various industries. This software offers advanced scheduling capabilities that allow users to efficiently manage employee schedules, project timelines, and resource assignments. Orcatec’s intuitive interface enables users to create, modify, and share schedules seamlessly, reducin... Read more about Orcatec

AppBase DCM & BPM Platform is a versatile low code development platform designed to accelerate application development for businesses. This platform offers comprehensive tools for building, deploying, and managing applications with minimal coding expertise. With its user-friendly interface, developers can easily create workflows, automate processes, and integrate with existing systems efficiently.... Read more about AppBase DCM & BPM Platform

ALVAO Service Desk is a robust IT management software solution designed to streamline and optimize IT support and service delivery within organizations. It offers a comprehensive suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that IT services are delivered efficiently and effectively. ALVAO Service Desk includes a user-friendly ticketing... Read more about ALVAO Service Desk

SapphireIMS is a comprehensive Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. It offers a robust platform for managing support tickets, tracking issue resolution, and improving customer satisfaction, ensuring efficient and effective help desk management. SapphireIMS features an intuitive interface that allows support agents to easily ... Read more about SapphireIMS

Sunrise ITSM is a comprehensive IT service management (ITSM) software designed to help businesses manage IT operations, improve service delivery, and enhance customer satisfaction. The platform provides tools for incident management, problem resolution, asset tracking, and change management. Sunrise ITSM’s customizable workflows and automation features allow IT teams to streamline service reques... Read more about Sunrise ITSM

RenewityRMA is a specialized Customer Service Software designed to help businesses manage return merchandise authorizations (RMAs) and repair processes efficiently. The platform offers tools for tracking product returns, managing repairs, and handling customer service requests. RenewityRMA features an intuitive dashboard that allows users to automate RMA workflows, track the status of returns, and... Read more about RenewityRMA

TeamHeadquarters is an innovative project management software designed to enhance team collaboration and streamline project workflows. With its comprehensive features, TeamHeadquarters allows users to create and assign tasks, track progress, and manage resources efficiently. The software’s intuitive interface makes it easy for teams to collaborate, share files, and communicate effectively throug... Read more about TeamHeadquarters

ACMP Suite is a robust IT asset management (ITAM) software designed to help organizations efficiently track, manage, and optimize their IT assets throughout their lifecycle. By providing a comprehensive platform for inventory management, asset tracking, and lifecycle management, ACMP Suite ensures that businesses can maintain accurate and up-to-date records of all their IT assets, including hardwa... Read more about ACMP Suite

Milldesk is an innovative Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. This comprehensive platform offers a wide range of features, including ticket management, multi-channel support, knowledge base integration, automated workflows, and detailed reporting, ensuring that all aspects of customer service are handled efficiently and eff... Read more about Milldesk

Virima is a sophisticated IT Asset Management (ITAM) Software designed to help organizations efficiently track, manage, and optimize their IT assets throughout their lifecycle, ensuring enhanced operational efficiency, cost savings, and compliance. This comprehensive platform offers a wide range of features, including asset inventory management, lifecycle tracking, software license management, pro... Read more about Virima

Senso.cloud is a cutting-edge network monitoring software designed to provide comprehensive visibility and control over your IT infrastructure. This robust platform offers real-time monitoring of network performance, ensuring that businesses can proactively identify and resolve issues before they impact operations. Senso.cloud’s intuitive dashboard displays critical metrics such as bandwidth usa... Read more about Senso.cloud

ScriptRunner is a comprehensive IT management software designed to simplify and automate administrative tasks in Windows environments using PowerShell scripts. Ideal for IT administrators and DevOps teams, ScriptRunner provides a centralized platform for managing scripts, delegating tasks, and enforcing security policies. The software allows users to execute scripts across multiple systems and app... Read more about ScriptRunner

The SP Employee Self-Service Portal is a user-friendly service desk software designed to empower employees by giving them direct access to essential HR services and information. This platform allows employees to manage their personal information, submit leave requests, access payslips, and track benefits, reducing the administrative burden on HR teams. With a streamlined interface, users can easil... Read more about SP Employee Self-Service Portal

Best Support System is a robust service desk software designed to enhance customer support and streamline IT service management for organizations. This platform provides comprehensive tools for ticket management, incident tracking, and service request fulfillment, ensuring efficient handling of customer inquiries and issues. With features such as automated ticket routing, knowledge base integratio... Read more about Best Support System

ky2help is a user-friendly help desk software designed to streamline customer support operations and enhance service quality. The software allows businesses to manage and track customer inquiries, support tickets, and resolutions all in one place. With its customizable ticketing system, ky2help ensures that customer requests are categorized, prioritized, and resolved efficiently. The software feat... Read more about ky2help

Milvus is an advanced help desk software that simplifies customer support by providing a centralized platform for managing and resolving customer inquiries. With Milvus, businesses can streamline their support processes by handling customer tickets, tracking service requests, and offering timely solutions. The software includes a powerful ticketing system that categorizes and prioritizes support t... Read more about Milvus

Rezolve AI is an AI-powered help desk software that automates customer support workflows and provides real-time assistance. It uses natural language processing (NLP) and machine learning to understand and resolve customer inquiries efficiently, helping businesses improve their customer service operations. Rezolve AI offers a conversational interface that allows customers to interact with a chatbot... Read more about Rezolve AI

KIX is an IT Service Management (ITSM) software that helps organizations manage and optimize their IT services by automating key processes and improving workflow efficiency. Built around ITIL (Information Technology Infrastructure Library) best practices, KIX offers a comprehensive set of features to streamline IT operations. The software includes tools for incident management, problem management,... Read more about KIX

Support.cc is a robust service desk software designed to help organizations manage customer support inquiries and enhance service delivery. This platform provides a comprehensive suite of tools that enable users to create, track, and resolve support tickets efficiently. With Support.cc, organizations can easily categorize and prioritize incoming requests, ensuring that customer issues are addresse... Read more about Support.cc

NestDesk is a customer engagement software platform designed to help businesses interact with their customers across multiple channels in a personalized, efficient manner. The platform allows businesses to provide consistent, real-time customer support through live chat, email, and social media channels. With its advanced features, NestDesk helps businesses create tailored customer experiences, en... Read more about NestDesk

Siit is an employee communication tools software designed to improve collaboration, engagement, and productivity within organizations. With Siit, businesses can enhance internal communication by providing employees with a platform to share updates, collaborate on projects, and communicate in real time. The software offers tools like team messaging, file sharing, and video conferencing, ensuring th... Read more about Siit