Best Service Desk Software for Small Businesses (Free & Paid)

Running a small business comes with unique challenges, including tight budgets and limited resources. That’s why choosing the right service desk software can significantly improve your workflow and help you compete more effectively. Here, we feature the top service desk software solutions designed for small businesses—offering affordable pricing, user-friendly interfaces, and scalable features that grow alongside your company.
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Last Updated: September 03, 2025

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161 Software

Popular Picks in Service Desk Software

Freshdesk

Freshdesk

$999 Per month

Help Scout

Help Scout

$50 Per month

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Jira Service Management

Jira Service Management

$19.04 Per month

List of Top Best Service Desk Software for Small Businesses

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Sthiti is a service desk software designed to help organizations manage and resolve IT service requests, incidents, and support tickets more efficiently. With its user-friendly interface, Sthiti allows IT teams to track and prioritize service requests, ensuring that issues are addressed in a timely manner. The software includes ticket management features that allow users to submit tickets, track t... Read more about Sthiti

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Location

India

Conclusion is an innovative service desk software designed to streamline IT support and enhance service delivery for organizations. The platform provides tools for ticket management, incident tracking, and service request automation, enabling support teams to respond to issues efficiently. With its intuitive interface, users can easily submit and track service requests, ensuring transparency and a... Read more about Conclusion

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Manistocrat is an efficient service desk software designed to streamline IT support and enhance customer service operations. This platform provides tools for ticketing, incident management, and service request fulfillment, enabling organizations to respond promptly to user inquiries and technical issues. Manistocrat features an intuitive interface that allows support teams to manage and prioritize... Read more about Manistocrat

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United Arab Emirates

ServoDesk is a user-friendly help desk software designed to help businesses efficiently manage customer support and service requests. The platform enables businesses to track and resolve customer issues quickly, improving customer satisfaction and loyalty. ServoDesk includes ticket management features, allowing businesses to categorize, prioritize, and assign support requests to team members. The ... Read more about ServoDesk

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United Kingdom

Uppo is a cutting-edge customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. The platform offers a comprehensive suite of features including ticket management, live chat, knowledge base, automation workflows, and detailed analytics, ensuring that all aspects of customer service are sea... Read more about Uppo

Free Trial

Available

Pricing Type

$25 Per month

Location

Italy

Sabio Virtual is a powerful IT management software designed to optimize and streamline IT operations across enterprises. It provides a centralized platform for managing assets, handling support tickets, and monitoring system performance. The software’s advanced automation features allow IT teams to set up workflows that reduce manual tasks and improve response times. With real-time analytics and... Read more about Sabio Virtual

Free Trial

NA

Pricing Type

$50 Per user

Location

Brazil

Drive Lynx is a comprehensive service desk software that helps businesses streamline their IT support operations, improve customer satisfaction, and increase operational efficiency. Designed with both small businesses and large enterprises in mind, the platform offers features such as ticketing, incident management, knowledge base integration, and multi-channel support, enabling teams to address c... Read more about Drive Lynx

Free Trial

Available

Pricing Type

$50 Per month

Location

Australia

Round Infinity is a customer journey mapping software designed to help businesses visualize and understand the complete customer experience. This platform enables companies to track and analyze the interactions that customers have with their brand across multiple touchpoints, from initial awareness to post-purchase support. Round Infinity provides tools to create dynamic customer journey maps, hig... Read more about Round Infinity

Free Trial

Available

Pricing Type

$299 Per month

Location

United States

Service Desk Panel is a versatile service desk software designed to provide businesses with an efficient platform for managing customer support and IT service requests. This software enables teams to track and resolve tickets quickly, ensuring that customer issues are addressed in a timely and organized manner. Service Desk Panel supports multi-channel communication, including email, chat, and pho... Read more about Service Desk Panel

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Location

Sweden

Infradesk is a help desk software designed to streamline customer support operations and improve service delivery. The platform provides tools for ticket management, issue tracking, and automated workflows, allowing support teams to resolve customer queries efficiently. Infradesk’s user-friendly interface includes features like real-time chat, knowledge base integration, and customizable templat... Read more about Infradesk

Free Trial

Available

Pricing Type

$69.9 Per user

Location

Brazil

Haber Chat is a conversational marketing platform designed to help businesses engage customers in real-time via chatbots, live chat, and messaging apps. The software enables businesses to interact with potential customers as soon as they land on a website or app, providing instant responses to inquiries, offering personalized product recommendations, and nurturing leads through the sales funnel. H... Read more about Haber Chat

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Location

Israel

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