Does Customerly offer a free version?

Yes, Customerly offers a free version.

Does Customerly offer a free trial?

Yes, Customerly offers a free trial.

Are Credit Card details required for the Customerly trial?

No, Credit Card details are not required for the Customerly trial.

What type of support options does Customerly offer?

24x7 Support, Email, Knowledge Base, FAQs/Forum

What type of training options does Customerly offer?

In-person, Live Online, Webinar, Documentation, Videos

Self-Employed, Small-Business, Midsize-Business

Customerly Reviews Jun 2025: Pricing & Features

Customerly Overview

Customerly is an innovative live chat software solution that enhances customer support and engagement for businesses. The platform allows organizations to interact with customers in real time, addressing inquiries and resolving issues efficiently. With its user-friendly interface, Customerly enables support teams to manage multiple conversations simultaneously while tracking customer interactions for improved service quality. The software also offers automated responses and chatbot features, allowing businesses to provide instant support outside of regular hours. Customerly integrates seamlessly with popular CRM and email marketing tools, providing a comprehensive view of customer interactions and history. By utilizing Customerly, organizations can improve customer satisfaction, increase engagement, and foster loyalty through effective communication.

Customerly
2017
Ireland

Support

24x7 Support
Email
Knowledge Base
FAQs/Forum

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English, French, Italian, Spanish

Industries

Building Materials, Computer Software, E-learning, Information Technology & Services

Customerly Features

Business Intelligence Software

Ad hoc Reporting
Strategic Planning
Dashboard
Real Time Analytics
Multiple Data Sources
Data Transformation
Scorecards
Metadata Management
Customizable Reports
Trend Analysis
Data Import/Export
Collaboration Tools
Key Performance Indicators
Data Extraction
Data Visualization
Forecasting
Data Connectors
Data Synchronization
Self Service Data Preparation
Visual Analytics
Access Controls/Permissions
Data Mapping
Predictive Analytics
Dashboard Creation
Performance Metrics
Reporting/Analytics

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Marketing Automation Software

Drip Campaigns
Customizable CTAs
Email Marketing
Engagement Tracking
Customizable Forms
ROI Tracking
Website Visitor Tracking
Lead Capture
Marketing Calendar
Dynamic Content
Event Triggered Actions
SMS Marketing
AB Testing
Lead Qualification
Data Import/Export
Conversion Tracking
Social Marketing
Landing Pages
Template Management
Segmentation
Campaign Analytics
Lead Generation
Multi-Channel Communication
Sales Analytics
Lead Management
Multi-Campaign
Multi-Channel Marketing
Marketing Automation
Campaign Management
CRM

Email Marketing Software

Template Management
Event Triggered Actions
AB Testing
Image Library
Email Tracking
Click Tracking
Contact Database
Dynamic Content
Auto-Responders
CRM
Subscriber Management
WYSIWYG Editor
Campaign Analytics
Contact Management
CAN SPAM Compliance
Customer Segmentation
Multi-Channel Marketing
List Management
Spam Blocker
Drag & Drop
Campaign Scheduling
Lead Capture
Drip Campaigns
Landing Pages/Web Forms
Engagement Tracking
Multi-Campaign
eCommerce Integration
Customer Journey Mapping
GDPR Compliance
ROI Tracking

Lead Generation Software

Pipeline Management
Lead Qualification
Contact Management
Email Marketing
Web Forms
Lead Capture
Contact Database
CRM
Activity Tracking
Event Triggered Actions
Campaign Planning
Lead Segmentation
Lead Management
Customer Segmentation
Chat/Messaging
Prospecting Tools
Campaign Management
Engagement Tracking
Auto-Responders
Social Media Integration
Conversion Tracking
Multi-Channel Marketing
Lead Nurturing
Email Management
Campaign Analytics
Drip Campaigns
Landing Pages
Multi-Campaign
Lead Verification
Forms Management
Lead Scoring

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Survey Software

URL Customization
Offline Response Collection
Feedback Management
Template Management
Email Marketing
Reporting/Analytics
Multi-Language
Data Import/Export
Real Time Data
Engagement Tracking
Question Piping
Data Analysis Tools
Activity Dashboard
Customer Segmentation
Question Library
Survey Builder
Customizable Questions
Randomization
Support Audio/Images/Video
Site Intercept Survey
Question Branching
Multi-Channel Distribution
Drag & Drop
Social Media Integration
Skip Logic
Response Validation
Pulse Surveys
Access Controls/Permissions
Visual Analytics
Alerts/Notifications

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

NPS Software

Text Fields
Anonymous Feedback
NPS of Customers
Negative Feedback Management
Third-Party Integrations
Pulse Surveys
Multi-Channel Distribution
Text Analysis
NPS of Employees
Segmentation
Mobile Survey
Multi-Language

Customer Relationship Management (CRM) Software

Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export

Customerly Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Customerly FAQs

Yes, Customerly offers a free version.

Yes, Customerly offers a free trial.

No, Credit Card details are not required for the Customerly trial.

No, Customerly does not offer an API.

Customerly offers support with the following options:
- 24x7 Support , Email , Knowledge Base , FAQs/Forum

Customerly offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos

Customerly supports the following languages:
- English , French , Italian , Spanish

Following are the typical users of the Customerly:
- Self-Employed , Small-Business , Midsize-Business

Customerly supports the following deployment:
- Cloud Hosted

Customerly supports the following devices and operating systems:
- Web-Based , iPhone , Android

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Customerly Claim

Customerly Overview