Best Knowledge Management Software for Small Businesses (Free & Paid)

Knowledge Management Software helps businesses collect, organize, and share information effectively. It creates a central repository where employees can find answers and resources quickly. For small businesses, this software boosts efficiency and promotes teamwork by making information easily accessible. Features often include document storage, advanced search functions, collaboration tools, and version control. Small businesses benefit by reducing the time spent searching for information and avoiding duplicate work. It also aids in training new employees by providing easy access to company knowledge and procedures. Some software allows for customer-facing knowledge bases, improving customer service by providing FAQs, tutorials, and help articles. With everything in one place, teams can make better decisions and solve problems faster. Knowledge Management Software supports a culture of learning and sharing within the company, which can lead to innovation and improved performance. Looking to enhance your information sharing and collaboration? Here are some Knowledge Management Software options you can choose from.

  • 4.7 avg. rating from 06 reviews

Last Updated: September 18, 2025

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Popular Picks in Knowledge Management Software

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List of Top Knowledge Management Software for Small Businesses

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IntelliEnterprise is a robust document management software solution designed to enhance productivity and collaboration within organizations. It provides users with a centralized repository for storing, managing, and sharing documents securely. With features such as version control, automated workflows, and advanced search capabilities, IntelliEnterprise simplifies document retrieval and reduces ti... Read more about IntelliEnterprise

Free Trial

Available

Pricing Type

$9900 Per feautre

Location

United States

CARA is a robust document management software designed to streamline the organization and retrieval of documents for businesses across various sectors. This platform provides a user-friendly interface that allows users to capture, store, and manage documents securely. With features such as version control, automated workflows, and access permissions, CARA ensures that sensitive information is prot... Read more about CARA

Free Trial

Available

Pricing Type

$1 Per user

Location

United States

Kaleo is a sophisticated knowledge management software designed to help organizations capture, organize, and share information effectively. It offers a centralized platform for creating knowledge bases, managing documents, and facilitating collaborative learning, ensuring that valuable information is easily accessible and utilized across the organization. Kaleo's intuitive interface allows users t... Read more about Kaleo

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Location

United States

Stravito is an advanced collaboration software designed to enhance knowledge sharing and teamwork within organizations. This platform provides a centralized repository for storing and accessing critical business information, enabling employees to collaborate seamlessly on projects and initiatives. Stravito features intuitive search capabilities that allow users to quickly find relevant documents, ... Read more about Stravito

Free Trial

NA

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Location

Sweden

iFinder is a powerful artificial intelligence (AI) software designed to help businesses leverage AI to make smarter, data-driven decisions. The platform combines machine learning, natural language processing, and data analytics to provide actionable insights that improve business processes and operations. iFinder offers tools for data mining, predictive analytics, and sentiment analysis, allowing ... Read more about iFinder

Free Trial

Available

Pricing Type

Contact Vendor

Location

Germany

KnowAll Matrix is an advanced knowledge management software that enables organizations to capture, organize, and share information across teams. The platform provides a centralized repository for storing documents, best practices, policies, and procedures, making it easier for employees to access the knowledge they need. With KnowAll Matrix, businesses can enhance collaboration, improve decision-m... Read more about KnowAll Matrix

Free Trial

Available

Pricing Type

$180 Per month

Location

United Kingdom

Casebase is an innovative idea management software designed to help organizations capture, evaluate, and prioritize ideas from employees and stakeholders. This platform provides tools for brainstorming, collaboration, and feedback collection, ensuring that valuable insights are recognized and acted upon. With features such as customizable idea submission forms, voting mechanisms, and analytics, Ca... Read more about Casebase

Free Trial

Available

Pricing Type

$899 Per month

Location

Germany

Papermind is an intuitive knowledge management software designed to help businesses capture, organize, and share knowledge across teams and departments. With a user-friendly interface, Papermind allows employees to easily create and store content, such as documents, guides, FAQs, and best practices, in a central repository. The software employs smart tagging, categorization, and search capabilitie... Read more about Papermind

Free Trial

NA

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Location

Australia

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

BOSSDesk is a user-friendly software solution designed to streamline IT service management for businesses. It serves as a centralized platform for efficiently handling customer requests, incidents, and problems. With BOSSDesk, organizations can easily organize and prioritize service tickets, ensuring timely resolution and improved customer satisfaction. The software offers a self-service portal fo... Read more about BOSSDesk

Free Trial

Available

Pricing Type

$29 Per month

Location

United States

Document and centralize your procedures and processes, train your team and manage one central source of truth for all your company knowledge.

Whale is an innovative knowledge management platform developed to centralize and streamline organizational learning. Its key feature is the ability to create, organize, and share interactive content easily, making it ideal for onboarding and continuous employee training. Whale stands out with its user-friendly interface, encouraging engagement and simplifying navigation. It integrates smoothly wit... Read more about Whale

Free Trial

NA

Pricing Type

$6 Per month

Location

Belgium

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streamline their workflows and enhance customer satisfaction. With ServicePRO, businesses can automate routine tasks, manage re... Read more about ServicePRO

Free Trial

Available

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Location

United States

ServiceTonic is a comprehensive help desk software designed to enhance IT service management and customer support for organizations of all sizes. This platform offers tools for incident management, service request tracking, and customer communication, enabling IT teams to respond effectively to user needs. With its user-friendly interface, ServiceTonic allows users to create and manage support tic... Read more about ServiceTonic

Free Trial

Available

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Location

Spain

AnswerHub is an advanced team communication software designed to enhance collaboration and knowledge sharing within organizations. This platform provides comprehensive tools for managing questions, discussions, and resources seamlessly. With its user-friendly interface, team members can easily post queries, share insights, and access a centralized knowledge base in real-time. AnswerHub features ro... Read more about AnswerHub

Free Trial

Available

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Location

United States

Datafari is an advanced content management software designed to help organizations manage and access their digital assets efficiently. This platform offers a userfriendly interface that enables users to store, categorize, and retrieve content seamlessly. Datafari supports features for document indexing, ensuring that users can quickly locate the information they need. The software includes tools f... Read more about Datafari

Free Trial

Available

Pricing Type

$8900 Per year

Location

France

Qhub is an innovative knowledge management software designed to help organizations capture, organize, and share knowledge effectively across teams and departments. This platform provides a centralized hub where users can create, store, and manage knowledge assets such as documents, articles, and multimedia resources. With Qhub, organizations can ensure that valuable information is easily accessibl... Read more about Qhub

Free Trial

Available

Pricing Type

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Location

United States

KBase for Outlook is an innovative knowledge management software that integrates seamlessly with Microsoft Outlook to enhance productivity and information sharing within organizations. This platform allows users to create, organize, and access a centralized repository of knowledge directly from their email client. With KBase, teams can easily document best practices, standard operating procedures,... Read more about KBase for Outlook

Free Trial

NA

Pricing Type

$60 Per feautre

Location

Sweden

Termi is a powerful business intelligence (BI) software that helps businesses analyze and visualize data to make informed decisions and drive strategic growth. The platform provides advanced analytics tools, including data visualization, real-time dashboards, and reporting features, to help businesses gain deeper insights into their operations, customer behavior, and market trends. Termi’s user-... Read more about Termi

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NA

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Location

United States

UTrakk DMeS is a dynamic task management software designed to help businesses and teams manage projects, deadlines, and daily tasks more effectively. This intuitive platform simplifies task creation, assignment, and tracking, ensuring that teams stay on top of their workloads. UTrakk DMeS features an easy-to-use interface where tasks can be organized by priority, deadlines, or project milestones. ... Read more about UTrakk DMeS

Free Trial

NA

Pricing Type

$0.01 Per user

Location

Canada

Aestiva Smart Documents is a knowledge management software that allows businesses to create, store, and manage important documents and information in a secure and accessible central repository. This platform is designed to improve collaboration and efficiency by enabling teams to quickly find, edit, and share documents across departments. Aestiva Smart Documents includes version control capabiliti... Read more about Aestiva Smart Documents

Free Trial

Available

Pricing Type

$10 Per month

Location

United States

Create documentation that your customers love

Docsie is a versatile documentation platform that excels in creating, managing, and publishing dynamic content for various audiences. Its primary appeal lies in its simplicity and flexibility, allowing users to effortlessly tailor documents to different user groups or market segments. A key feature of Docsie is its ability to easily update and localize content for global audiences, supporting mult... Read more about Docsie

Free Trial

Available

Pricing Type

$89 Per month

Location

United States

More than CRM and Helpdesk

The system gives you the tools you need to effectively manage customer data, communication, sales, and marketing in a company. Sugester includes a CRM module, a task management tool, an e-mail interface, a helpdesk tool, an email-marketing tool, a VOIP module, a knowledge base, and a suggestion forum. it also Get new customers and keep your old ones happy. Our tools help you build and maintain rel... Read more about Sugester

Free Trial

30 Days

Pricing Type

$9 Per month

Location

Poland

Question and Answer is a dynamic knowledge management software designed to foster collaboration and information sharing within organizations. This platform enables employees to pose questions and contribute answers, creating a rich repository of collective knowledge that can be easily accessed. The intuitive interface encourages active participation and simplifies the process of finding informatio... Read more about Question and Answer

Free Trial

Available

Pricing Type

$3 Per month

Location

United States

Novo Solutions is a comprehensive help desk software designed to help organizations manage customer support and service requests efficiently. The platform offers robust tools for ticket management, knowledge base creation, and customer communication, ensuring that support teams can provide exceptional service. With its user-friendly interface, users can easily track support tickets, manage resolut... Read more about Novo Solutions

Free Trial

NA

Pricing Type

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Location

United States

BlueSpice is an intuitive help desk software designed to streamline customer support operations for businesses. With its userfriendly interface, BlueSpice enables organizations to manage support tickets, track customer inquiries, and provide timely responses efficiently. The platform offers tools for knowledge base creation, reporting, and analytics, allowing teams to enhance their support process... Read more about BlueSpice

Free Trial

Available

Pricing Type

$117 Per user

Location

Germany

Kipwise is an innovative knowledge management software designed to centralize and organize company knowledge for easier access and collaboration. It allows teams to capture, store, and share knowledge in a single, organized platform, improving internal communication and efficiency. Kipwise provides a robust search functionality, making it easy to find documents, FAQs, and other essential informati... Read more about Kipwise

Free Trial

Available

Pricing Type

$25.5 Per month

Location

Estonia

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