Best AI-Powered Customer Experience Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Make Tidio your go-to customer experience software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for customer experience. All plans come with a free 7-day trial. No credit card required. Read more about Tidio

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across various social media channels. Its intuitive interface facilitates efficient collaboration among team members, streamlining t... Read more about Sprout Social

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

OpenText Experience Cloud is a powerful customer experience software designed to help organizations create meaningful interactions with their customers across various channels. This platform provides tools for content management, personalization, and customer journey mapping, ensuring that businesses can deliver relevant and engaging experiences. OpenText Experience Cloud features an intuitive int... Read more about OpenText Experience Cloud

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Meda... Read more about Medallia Experience Cloud

Contentsquare is an innovative customer experience software that helps businesses understand how users interact with their websites and applications. By leveraging advanced analytics and AI-driven insights, Contentsquare provides a comprehensive view of user behavior, allowing companies to identify areas for improvement in their digital experiences. The software offers powerful features such as he... Read more about Contentsquare

eGain AI Agent elevates the overall customer experience by combining advanced AI intelligence with trusted enterprise knowledge to deliver safe, relevant, and timely responses. It empowers customers with intuitive self-service options while assisting agents with real-time guidance, driving higher customer satisfaction, faster issue resolution, and improved customer loyalty and retention across al... Read more about eGain AI Agent

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye

Evolv AI is an innovative UX software solution that leverages artificial intelligence to optimize user experiences and enhance website performance. Designed for businesses looking to improve engagement and conversion rates, this platform uses advanced algorithms to analyze user behavior and preferences. By conducting A/B testing and multivariate testing, Evolv AI helps organizations identify the m... Read more about Evolv AI

Uberall is a brand management software solution designed to help businesses manage their online presence, customer interactions, and brand reputation across multiple platforms. The software provides tools for monitoring customer reviews, updating business information, and managing social media interactions, enabling companies to create a consistent brand image. Uberall’s location management feat... Read more about Uberall

Tallyfy is an outstanding business process management software designed to simplify workflow orchestration. It serves as a virtual guide, helping teams organize tasks effortlessly. With user-friendly features, Tallyfy empowers users to create, track, and optimize processes without the need for extensive technical expertise. Its intuitive interface ensures a smooth experience, allowing seamless col... Read more about Tallyfy

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations to deliver exceptional customer service. With Calabrio ONE, managers can effectively schedule agents, track performance... Read more about Calabrio ONE

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and re... Read more about CallMiner Eureka

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Octane AI is a powerful customer engagement software designed to help businesses enhance their interactions with customers and drive conversions. The platform provides tools for creating personalized experiences through chatbots, quizzes, and surveys, enabling organizations to engage customers effectively across various channels. Octane AI allows users to gather customer data and preferences, faci... Read more about Octane AI

ServicePower is an innovative field service management software designed to optimize workforce efficiency across various industries. A key feature is its AI-powered scheduling engine, which ensures the most effective allocation of tasks to technicians based on skills, location, and availability. ServicePower excels in offering a unified platform for managing all aspects of field service operations... Read more about ServicePower

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity

Zonka Feedback’s Customer Experience Software empowers businesses to deliver exceptional experiences by capturing feedback across every customer touchpoint—whether online, in-store, or through digital channels like email, SMS, websites, and mobile apps. It helps track key experience metrics like NPS, CSAT, and CES, offering complete visibility into customer journeys. With AI-powered analytics... Read more about Zonka Feedback

eleveo Workforce Optimization is a powerful workforce management software solution designed to help organizations optimize their employee performance and operational efficiency. This platform provides users with tools for scheduling, forecasting, and monitoring workforce productivity. With eleveo, businesses can easily create efficient schedules based on demand forecasts and employee availability,... Read more about eleveo Workforce Optimization

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy

HostBuddy AI is a sophisticated vacation rental software designed to help property owners and managers streamline their operations, enhance guest experiences, and maximize revenue. By leveraging artificial intelligence, HostBuddy AI optimizes property listings, manages bookings, and offers personalized recommendations to guests, all while reducing the manual workload. The software includes feature... Read more about HostBuddy AI

cxomni CXM Cloud is a sophisticated customer experience software designed to help organizations enhance customer interactions and drive engagement. This platform offers comprehensive tools for managing customer feedback, analyzing sentiment, and optimizing touchpoints across various channels. With its intuitive interface, users can easily track customer journeys, identify pain points, and implemen... Read more about cxomni CXM cloud

Milkymap Galaxy is a customer experience software that helps businesses improve customer satisfaction and loyalty by providing valuable insights into customer behavior and preferences. The software collects and analyzes data from multiple touchpoints, including social media, email interactions, and customer support, allowing businesses to understand how customers perceive their brand. Milkymap Gal... Read more about Milkymap Galaxy

Native AI is an advanced customer experience (CX) software platform powered by artificial intelligence to help businesses enhance interactions with their customers and improve overall satisfaction. With Native AI, companies can automate customer support through intelligent chatbots, provide personalized recommendations, and analyze customer feedback to continuously improve service quality. The pla... Read more about Native AI