Best AI-Powered Customer Experience Software

AI customer experience software enables businesses to deliver personalized, seamless interactions at every touchpoint. By using artificial intelligence, these platforms analyze customer data to anticipate needs, optimize touchpoints, and automate responses. Features such as behavior analytics, sentiment detection, and predictive recommendations allow teams to enhance engagement and satisfaction. AI CX tools support multichannel communication, personalize content, and provide actionable insights for continuous improvement. Leveraging AI customer experience platforms, organizations can reduce manual workload, improve service quality, and drive loyalty, ensuring customers enjoy consistent, tailored experiences throughout their journey. Discover the top AI CX Platforms to craft exceptional journeys and delight every customer.
  • 4.6 avg. rating from 03 reviews

Last Updated: September 18, 2025

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34 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$99 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top AI Customer Experience Software Solutions

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Theysaid AI Survey is an intelligent survey software that helps businesses collect, analyze, and act on customer feedback more effectively. Leveraging AI and machine learning, Theysaid enables users to create highly customized surveys that can be distributed across multiple channels, including email, social media, and websites. The platform allows for advanced survey logic, making it easy to tailo... Read more about Theysaid AI Survey

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$0 Per month

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United States

Native AI is an advanced customer experience (CX) software platform powered by artificial intelligence to help businesses enhance interactions with their customers and improve overall satisfaction. With Native AI, companies can automate customer support through intelligent chatbots, provide personalized recommendations, and analyze customer feedback to continuously improve service quality. The pla... Read more about Native AI

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United States

Milkymap Galaxy is a customer experience software that helps businesses improve customer satisfaction and loyalty by providing valuable insights into customer behavior and preferences. The software collects and analyzes data from multiple touchpoints, including social media, email interactions, and customer support, allowing businesses to understand how customers perceive their brand. Milkymap Gal... Read more about Milkymap Galaxy

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Netherlands

cxomni CXM Cloud is a sophisticated customer experience software designed to help organizations enhance customer interactions and drive engagement. This platform offers comprehensive tools for managing customer feedback, analyzing sentiment, and optimizing touchpoints across various channels. With its intuitive interface, users can easily track customer journeys, identify pain points, and implemen... Read more about cxomni CXM cloud

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Location

Germany

JourneyTrack is a customer journey mapping software designed to help businesses visualize and analyze customer experiences across various touchpoints. The platform provides tools for creating detailed journey maps, tracking customer interactions, and identifying key moments that impact customer satisfaction. JourneyTrack allows businesses to understand how customers move through the sales funnel, ... Read more about JourneyTrack

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United States

Reviewly.ai is an AI-powered review management software designed to help businesses monitor, manage, and improve their online reputation. With Reviewly.ai, companies can track customer feedback across multiple platforms, including Google, Yelp, Trustpilot, and social media, all from a single dashboard. The platform uses advanced natural language processing (NLP) and sentiment analysis to categoriz... Read more about Reviewly.ai

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United States

An enterprise-grade, end-to-end video customer experience platform for banking, lending, and insurance.

VideoCX enables financial institutions to deliver seamless customer experiences through secure, browser-based video interactions. Banks, NBFCs, and insurers use our platform for policy servicing, customer onboarding, loan processing, and claims inspection. With advanced features like face match, document verification, customer routing, and audit-ready recordings, VideoCX simplifies complex workfl... Read more about Videocx

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NA

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Location

India

Indellia is a robust customer experience (CX) software designed to help businesses enhance every touchpoint of the customer journey. Whether you're interacting with customers through email, live chat, social media, or in-person, Indellia provides a centralized platform for managing customer relationships and improving satisfaction. The software includes advanced tools for collecting and analyzing ... Read more about Indellia

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Location

United States

StellarTech.ai is an advanced conversational AI platform designed to help businesses enhance customer interactions and automate communication processes through intelligent chatbots and virtual assistants. The platform leverages natural language processing (NLP) and machine learning to deliver personalized, human-like conversations across various communication channels, including websites, mobile a... Read more about StellarTech.ai

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United States

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Frequently Asked Questions

Software using AI to optimize customer interactions, personalize experiences, and enhance satisfaction.

By analyzing behavior, automating touchpoints, and offering personalized recommendations.

Yes, it manages email, chat, social, and mobile interactions.

Yes, it offers insights on engagement, satisfaction, and customer journeys.

Absolutely, better experiences lead to higher loyalty and reduced churn.

Yes, solutions are scalable for small to large organizations.

Yes, AI chatbots and workflow automation handle routine tasks efficiently.

Yes, it tailors content and offers based on behavior and preferences.

Yes, delivering consistent, high-quality experiences improves brand perception.

It boosts satisfaction, increases loyalty, and optimizes service with intelligent automation.