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Questback Overview

Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to enhance customer loyalty. The platform offers customizable templates, real-time analytics, and automated reporting, allowing teams to track customer sentiment and address issues proactively. Questback’s focus on actionable insights and ease of integration with existing CRM systems makes it a valuable asset for companies aiming to create memorable customer experiences and boost engagement.

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Questback Screenshot & Video

Contact Details

  • Vendor Name QuestBack
  • Founded 2000
  • Location Norway

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish

Industries

Civic & Social Organization, Government Relations, Higher Education, Market Research

Questback Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Performance Management
  • Arrow Icon Employee Recognition
  • Arrow Icon Real Time Data
  • Arrow Icon Progress Tracking
  • Arrow Icon Goal Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Engagement Tracking
  • Arrow Icon Employee Onboarding
  • Arrow Icon Chat/Messaging
  • Arrow Icon Pulse Surveys
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Gamification
  • Arrow Icon Training Management
  • Arrow Icon Benchmarking
  • Arrow Icon Feedback Management
  • Arrow Icon 360 Degree Feedback
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Communication Management
  • Arrow Icon Employee Reward Programs
  • Arrow Icon Question Library
  • Arrow Icon Employee Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Employee Database
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Employee Portal
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Progress Tracking
  • Arrow Icon Anonymous Feedback
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Employee Database
  • Arrow Icon Skills Assessment
  • Arrow Icon Appraisal History
  • Arrow Icon Rater Selection
  • Arrow Icon Self Service Portal
  • Arrow Icon Feedback Management
  • Arrow Icon Email Reminders
  • Arrow Icon Ratings/Reviews
  • Arrow Icon Performance Review Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Employee Profiles
  • Arrow Icon Self Assessment
  • Arrow Icon Employee Portal
  • Arrow Icon Customizable Questions
  • Arrow Icon Pulse Surveys
  • Arrow Icon Question Library
  • Arrow Icon Performance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Goal Setting/Tracking
  • Arrow Icon Assessment Management
  • Arrow Icon Benchmarking
  • Arrow Icon Continuous Feedback
  • Arrow Icon Individual Development Plans
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language

Questback Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Plans & Packages

Basic

$2500 Per Year

Top Questback Alternatives

View all Questback Alternatives

Google Forms

SurveyMonkey

Typeform

Jotform

Questback FAQs

Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to enhance customer loyalty. The platform offers customizable templates, real-time analytics, and automated reporting, allowing teams to track customer sentiment and address issues proactively. Questback’s focus on actionable insights and ease of integration with existing CRM systems makes it a valuable asset for companies aiming to create memorable customer experiences and boost engagement.

  • No, Questback does not offer a free version.

  • Yes, Questback offers a free trial.

  • No, Credit Card details are not required for the Questback trial.

  • Questback offers the following pricing plans & packages:

    Basic

    $2500 Per Year

  • Questback supports the following payment frequencies:

    • Annual Subscription

  • No, Questback does not offer an API.

  • Questback offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Questback offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Questback supports the following languages:
    • German , English , Finnish , French , Italian , Dutch , Norwegian , Spanish , Swedish

  • Following are the typical users of the Questback:
    • Self-Employed , Small-Business , Midsize-Business

  • Questback supports the following deployment:
    • Cloud Hosted

  • Questback supports the following devices and operating systems:
    • Web-Based

Questback Comparisons

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