Intradiem Overview

Intradiem is a leading call center software designed to optimize workforce management and enhance operational efficiency. This platform provides comprehensive tools for real-time monitoring, performance analytics, and workforce automation, enabling organizations to streamline their call center operations effectively. With its user-friendly interface, Intradiem allows managers to track agent performance, analyze call metrics, and identify areas for improvement effortlessly. The software features advanced automation capabilities, helping to manage staffing levels, reduce wait times, and enhance customer experience. Additionally, Intradiem supports integration with various customer relationship management (CRM) systems, enhancing its functionality and usability. By optimizing call center processes, this software empowers organizations to improve service levels, increase productivity, and drive overall business success. Intradiem is essential for any call center looking to enhance its operational effectiveness.

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Contact Details

  • Vendor Name Intradiem
  • Founded 1995
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Thai


Industries

Apparel & Fashion, Banking, Financial Services, Hospital & Health Care, Insurance

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Intradiem Features

  • Arrow Icon Surveys & Feedback
  • Arrow Icon Chat/Messaging
  • Arrow Icon Content Management
  • Arrow Icon Mobile Access
  • Arrow Icon Employee Onboarding
  • Arrow Icon Event Calendar
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity/News Feed
  • Arrow Icon Knowledge Management
  • Arrow Icon Communication Management
  • Arrow Icon Email Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Employee Directory
  • Arrow Icon Document Management
  • Arrow Icon Employee Communities
  • Arrow Icon Collaboration Tools
  • Arrow Icon Task Management
  • Arrow Icon File Sharing
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Multi-Language
  • Arrow Icon Compliance Tracking
  • Arrow Icon Employee Engagement
  • Arrow Icon Live Streaming
  • Arrow Icon Mass Notifications
  • Arrow Icon Quizzes
  • Arrow Icon Audio/Video Messaging
  • Arrow Icon Performance Metrics
  • Arrow Icon Compliance Tracking
  • Arrow Icon Attendance Management
  • Arrow Icon Sick Leave Tracking
  • Arrow Icon Recruitment Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real Time Notifications
  • Arrow Icon Employee Management
  • Arrow Icon Time & Attendance
  • Arrow Icon Employee Scheduling
  • Arrow Icon Reminders
  • Arrow Icon Clock In/Out
  • Arrow Icon Approval Process Control
  • Arrow Icon Timesheet Management
  • Arrow Icon Employee Database
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Management
  • Arrow Icon Shift Swapping
  • Arrow Icon Time Off Management
  • Arrow Icon Payroll Management
  • Arrow Icon Budgeting/Forecasting
  • Arrow Icon Self Service Portal
  • Arrow Icon Activity Tracking
  • Arrow Icon Vacation/Leave Tracking
  • Arrow Icon Skills Tracking
  • Arrow Icon Time Off Requests
  • Arrow Icon Document Storage
  • Arrow Icon Labor Forecasting
  • Arrow Icon Automated Scheduling
  • Arrow Icon Employee Onboarding
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Collaboration Tools
  • Arrow Icon Task Scheduling
  • Arrow Icon Notes Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Email Management
  • Arrow Icon File Sharing
  • Arrow Icon Calendar Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Assignment Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Prioritization
  • Arrow Icon Presentation Tools
  • Arrow Icon Task Management
  • Arrow Icon Single Sign On
  • Arrow Icon Progress Tracking
  • Arrow Icon Secure Data Storage
  • Arrow Icon Project Management
  • Arrow Icon Document Management
  • Arrow Icon Office Suite
  • Arrow Icon To-Do List
  • Arrow Icon Tagging
  • Arrow Icon Business Process Automation
  • Arrow Icon Productivity Tools
  • Arrow Icon Team Collaboration
  • Arrow Icon Content Creation
  • Arrow Icon Productivity Analysis
  • Arrow Icon Video Content
  • Arrow Icon Audio Recording
  • Arrow Icon Time Tracking
  • Arrow Icon Employee Activity Monitoring
  • Arrow Icon Timesheet Management
  • Arrow Icon Task Management
  • Arrow Icon Employee Email Monitoring
  • Arrow Icon Screen Activity Recording
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Historical Reporting
  • Arrow Icon Productivity Analysis
  • Arrow Icon Real Time Reporting
  • Arrow Icon Employee Database
  • Arrow Icon Keystroke Recording
  • Arrow Icon Real Time Notifications
  • Arrow Icon Location Tracking
  • Arrow Icon Employee Management
  • Arrow Icon Behavior Tracking
  • Arrow Icon Browsing History
  • Arrow Icon Attendance Tracking
  • Arrow Icon Time Clock
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Process Builder
  • Arrow Icon Integration into Third Party Applications
  • Arrow Icon Code-free Development
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Attended Automation
  • Arrow Icon Unattended Automation
  • Arrow Icon Optical Character Recognition
  • Arrow Icon Image Recognition

Intradiem Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Intradiem FAQs

Intradiem is a leading call center software designed to optimize workforce management and enhance operational efficiency. This platform provides comprehensive tools for real-time monitoring, performance analytics, and workforce automation, enabling organizations to streamline their call center operations effectively. With its user-friendly interface, Intradiem allows managers to track agent performance, analyze call metrics, and identify areas for improvement effortlessly. The software features advanced automation capabilities, helping to manage staffing levels, reduce wait times, and enhance customer experience. Additionally, Intradiem supports integration with various customer relationship management (CRM) systems, enhancing its functionality and usability. By optimizing call center processes, this software empowers organizations to improve service levels, increase productivity, and drive overall business success. Intradiem is essential for any call center looking to enhance its operational effectiveness.

  • No, Intradiem does not offer a free version.

  • Yes, Intradiem offers a free trial.

  • No, Credit Card details are not required for the Intradiem trial.

  • Intradiem supports the following payment frequencies:

    • Annual Subscription

  • No, Intradiem does not offer an API.

  • Intradiem offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • Intradiem offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Intradiem supports the following languages:
    • German , English , French , Japanese , Korean , Portuguese , Russian , Spanish , Thai

  • Following are the typical users of the Intradiem:
    • Self-Employed , Small-Business , Midsize-Business

  • Intradiem supports the following deployment:
    • Cloud Hosted , On-Premise

  • Intradiem supports the following devices and operating systems:
    • Web-Based , Windows , Linux

Intradiem Comparisons

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