Best Help Desk Software for Mac - Page 2
- 4.7 avg. rating from 58 reviews
Last Updated: August 30, 2026
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41 Software
Popular Picks in Help Desk Software
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List of Top Help Desk Software for Mac
Pricing Options
Features
Company Size
I'm looking for Help Desk Software that is:
Overview
Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single platform, allowing for efficient management of customer interactions. Re:amaze offers a live chat tool, which not only fa... Read more about Re:amaze
Pricing
BASIC
$29 Per Month
14 Days
$29 Per month
United States
SW Recommended
All-in-One CRM - Marketing, Sales & Support Software
Overview
EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM
Problem It Solves
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Streamlines Customer Relationship Management For Small Businesses To Boost Sales And Engagement
Core Use Cases
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Manage Customer Relationships
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Automate Marketing Campaigns
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Track Sales Leads
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Analyze Customer Data
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Streamline Support Processes
Target Users
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Small Business Owners
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Marketing Professionals
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Sales Teams
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Customer Support Representatives
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Startup Founders
Industry Fit
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Marketing
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Sales
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E-commerce
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Real Estate
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Healthcare
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Education
Key Features
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Contact Management
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Email Marketing Automation
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Sales Pipeline Tracking
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Customer Support Ticketing
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Lead Scoring
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Analytics And Reporting
USP
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Streamline Customer Interactions And Boost Sales Effortlessly
Popular Integrations
Pros
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All-in-one CRM keeps sales, marketing, and support under one roof
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Contact timelines show every interaction clearly without digging through notes
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Free plan is genuinely usable, not just a stripped-down teaser
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Social media profiles attach directly to contact records with context
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Affordable pricing tiers make it accessible for bootstrapped startups
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Built-in email sequences eliminate the need for a separate tool
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Pipeline views update in real time as deals move forward
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Smaller teams get enterprise-level CRM features without the enterprise price tag
Cons
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Reporting depth falls short for data-driven sales teams
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Free plan limits become restrictive as contacts grow
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All-in-one approach means no single area feels truly polished
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Navigating between CRM and marketing modules adds unnecessary friction
Pricing
BASIC
$12.74 Per Month
Available
$12.74 Per month
United States
Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.
Overview
Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro
Pricing
Team
$29 Per Month
Available
$29 Per month
United Kingdom
Powerful, flexible, and reliable help desk software
Overview
HESK is a lightweight, web-based help desk software that turns email and web-form inquiries into organized tickets. It offers a built-in knowledge base, canned responses, custom fields, and ticket categorization. Affordable and free to start, it's a simple, self-hosted solution for small to mid-size support and IT teams. Read more about HESK
Problem It Solves
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Organizes Customer Support Requests And Service Tickets
Core Use Cases
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Manage Support Tickets
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Resolve Customer Issues
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Build Knowledge Bases
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Track Service Requests
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Automate Support Workflows
Target Users
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IT Support Teams
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Customer Service Teams
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Small Businesses
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Help Desk Managers
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Technical Support Teams
Industry Fit
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Information Technology
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Education
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Healthcare
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Nonprofit
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Professional Services
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Small Businesses
Key Features
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Ticket Management
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Knowledge Base
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Customer Portal
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Email Integration
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Canned Responses
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Reporting Tools
USP
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Simple Self Hosted Help Desk With Affordable Deployment Options
Pros
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Easy to install and set up, even with minimal technical skills
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Free self-hosted version available, making it very budget-friendly for small businesses
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Built-in knowledge base helps customers self-serve, cutting down repeat support requests
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Flexible and customizable, letting teams adjust forms, permissions, and workflows
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Intuitive interface that's simple for both staff and customers to learn
Cons
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Interface looks a bit outdated compared to more modern help desk tools
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Advanced features like automation are limited compared to bigger competitors
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Customization options can still feel restrictive for specific branding needs
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Free version requires more technical setup, with paid support costing extra
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Lacks some of the flashier features found in larger, well-funded platforms
Pricing
Hesk Website License
$49.99 One-time
Hesk Advanced License
$199 One-time
NA
$49.99 Per one-time
United Kingdom
Customer Service Software
Overview
Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one central location. This integration enables teams to respond more quickly and efficiently to customer inquiries. Trengo also o... Read more about Trengo
Pricing
Essentials
$107 Per Month
7 Days
$107 Per month
Netherlands
Powerful helpdesk, project management, & PSA software in a single app.
Overview
OneDesk is a versatile and comprehensive software that combines project management and helpdesk support into one unified platform. This integration is its key feature, allowing businesses to seamlessly manage customer support tickets and track project progress simultaneously. OneDesk's multifaceted approach ensures that customer feedback directly informs product development. It offers robust ticke... Read more about OneDesk
Pricing
Standard
$11.99 Per Month
Available
$11.99 Per month
Canada
AI Customer Support Software For Ecommerce & SaaS
Overview
Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket manag... Read more about Desku.io
Pricing
Startup
$19 Per Month
7 Days
$19 Per month
United States
Help desk software and support ticket system
Overview
Deskero is a modern customer support software offering a unique blend of traditional and innovative support tools. Its standout feature is the integration of social network support, allowing businesses to manage customer interactions on social media platforms alongside traditional channels like email and phone. This omnichannel approach ensures a seamless customer experience. Deskero also offers a... Read more about Deskero
Pricing
GROW
$9 Per Month
Available
$9 Per month
United Kingdom
Customer Support Software Built For The B2B
Overview
Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allowing teams to track and handle customer queries efficiently. Its distinctive feature is the customizable SLA (Service Lev... Read more about Supportbench
Pricing
Professional
$32 Per Month
14 Days
$32 Per month
Canada
More than CRM and Helpdesk
Overview
The system gives you the tools you need to effectively manage customer data, communication, sales, and marketing in a company. Sugester includes a CRM module, a task management tool, an e-mail interface, a helpdesk tool, an email-marketing tool, a VOIP module, a knowledge base, and a suggestion forum. it also get new customers and keep your old ones happy. Our tools help you build and maintain re... Read more about Sugester
Pricing
Standard
$9 Per Month
30 Days
$9 Per month
Poland
The leading AI CX platform to enhance customer service operations
Overview
Moveo.ΑΙ is a conversational AI platform that enhances customer service operations and improves customer experiences. The platform is powered by proprietary Large Language Models (LLMs), ensuring unparalleled data security and reliability. These LLMs are fine-tuned specifically on business conversations, surpassing third-party models like GPT-4 in speed (5x faster responses) while significantly ... Read more about Moveo.AI
30 Days
Contact Vendor
United States
HR Case Management Software That Works for HR Teams
Overview
LBi HR HelpDesk is a dynamic and user-centric software solution designed to revolutionize the way HR departments manage employee inquiries and issues. Key to its functionality is a powerful ticketing system that organizes and tracks all HR-related queries, ensuring timely and effective resolutions. The software's intuitive interface makes it easy for employees to submit their concerns and for HR p... Read more about LBi HR HelpDesk
Problem It Solves
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Streamlining HR Inquiries And Support For Employees And Management
Core Use Cases
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Provide Employee Support
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Resolve HR Inquiries
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Manage Employee Records
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Facilitate Onboarding Processes
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Assist With Benefits Administration
Target Users
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HR Professionals
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Employees
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Managers
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Job Applicants
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IT Support Staff
Industry Fit
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Healthcare
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Retail
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Manufacturing
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Education
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Financial Services
Key Features
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User-friendly Interface
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Real-time Analytics
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Customizable Reporting
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Seamless Integration
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Automated Workflows
USP
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Streamline HR Processes With Efficient And Personalized Support
Pros
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Dedicated HR ticketing keeps employee queries from falling through cracks
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Case tracking gives HR teams full visibility on open requests
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Employees get a single place to raise any HR concern
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Automated ticket routing cuts down manual assignment work noticeably
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Audit trail on every case helps during compliance reviews
Cons
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Ticket management interface feels less modern compared to competing platforms
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Reporting depth may fall short for analytics-driven HR teams
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Smaller vendor presence means community resources and peer support are limited
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Implementation effort climbs when connecting with existing HRIS ecosystems
Available
Contact Vendor
United States
Customer Service & Customer Support
Overview
With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. Read more about EcholoN
NA
Contact Vendor
Germany
IT Service Management Software Solutions
Overview
Infraon ITSM is a versatile IT Service Management software, engineered to enhance IT operational efficiency in businesses. Its core capability is streamlining IT support processes through automation and integration. The software shines with features like incident management, problem resolution, and change management, all within a user-centric interface. Infraon ITSM's asset management module effec... Read more about Infraon ITSM
Pricing
Essential
$19 Per Month
Available
$19 Per month
United States
Help desk support software for today’s fast-evolving modern business.
Overview
Help Sumo is an advanced customer support software designed to optimize the support experience for both businesses and their customers. Its standout feature is the robust ticketing system, which efficiently organizes and manages customer inquiries from multiple channels, including email and social media, in a centralized location. This system streamlines the resolution process, ensuring timely res... Read more about Helpsumo
Pricing
Baby Plan
$19 Per Month
30 Days
$19 Per month
United States
Manage your entire business from one platform
Overview
Rootnet Suite is an all-in-one platform with a CRM for managing customer interactions, an Intranet for internal collaboration, a Help Desk for customer support, and a Sync module to ensure seamless data synchronization across systems. A tool that streamlines customer support by managing tickets, tracking issues, and ensuring timely resolutions, improving overall customer satisfaction. Read more about Rootnet
NA
Contact Vendor
Panama
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